general problems of the 2015 Cadillac SRX - part 1

Head lights are very dim at night and can only see about 5 feet in front of me when driving at night.

The contact owns a 2015 Cadillac Srx. The contact stated that while operating the vehicle at night, the front headlights was extremely dim, causing a visibility hazard for the driver. The cause of the failure was not yet determined. The contact stated that the front headlamp assemblies were previously replaced due the same failure; however, the failure reoccurred. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 99,700.

2015 Cadillac Srx is unsafe to drive while using its low beams after dark, and after having its high and low beam bulbs replaced. I purchased this car used in March 2024 for my wife. She only occasionally drives but never at night. In April I drove it when nearly dark and thought the low beams were very dim. I called the dealer and asked about getting warranty coverage and was told it had too many miles. I drove it again late September. It was dark and the low beams barely lit the road in front of me. I could hardly see going around curves, and it would have been too late to avoid a deer stepping in front of me. That night I realized it was absolutely too unsafe to drive my wife’s Cadillac after dark. I researched changing the bulbs and decided suing a body shop would be the best call. I also decided to use sylvania silverstar ultra - high performance halogen headlight high beam, and low beam replacement bulbs. The body shop replaced all my bulbs in December. Feeling all was well, we drove my wife’s car out for an early new year’s dinner. On the drive back the lighting was slightly improved, but still unsafe to drive after dark. Is correcting this issue something Cadillac should l pay for under the 2019 law suit settlement?.

Gm class action says Cadillac Srx headlight failure merits recall. No recall ever received. A lack of adequate illumination. Gm, mastria GMC Cadillac inc. And 3rd party failed to disclose the defect. Leaving me the owner to pay for the entire cost for replacement headlights.

I am writing to express my serious concerns regarding a critical safety defect in my 2015 Cadillac Srx. The low beam headlights are dangerously dim, rendering night driving extremely hazardous. Despite gm's awareness of this defect, as evidenced by technical service bulletins and customer satisfaction campaigns, no adequate solution has been provided. My warranty has expired, but this defect is not due to any action on my part; it is a clear manufacturing flaw. The moisture accumulation within the headlight assemblies leads to electrical failures and corrosion, significantly impairing visibility. I had the same headlight issue with my 2011 malibu and the pains it took to replace the headlights and wiring has been an unnecessary hassle. Do you know that they charge $200 to replace malibu headlights? is that reasonable? speaking of the financial burden of repairing defective headlights, for the Cadillac Srx, the estimated repair cost is between $1,500 and $5,000, is unreasonable and unacceptable, especially considering the systemic nature of this problem. Gm’s proposed reimbursements have been insufficient and do not address the root cause, as replacements continue to use the same flawed components. Several lawsuits have been filed against gm due to these defective headlights. The plaintiffs in these cases have reported severe safety hazards, including accidents caused by the dim headlights. One plaintiff stated, "I had an accident due to the low beam lights on my 2012 Cadillac Srx. It was still dark at 5:30 am when I failed to see the outer road turned which caused me to collide with a curb and become airborne. This accident caused 3 blown-out tires and 2 ruined rims. This cost me $1700 and it was all caused by the extremely dim low beam headlights". Another plaintiff mentioned, "we are afraid of driving our car, a 2015 Cadillac Srx, at night because you can not see. Later we learned that there is an inherent problem with the design of the headlight assembly seal.

The headlights are ineffective. It is like driving without headlights at night. Had bulbs replaced but did not improve lighting. Moisture on inside of windshield. On cold evenings the inside of the windshield is frozen. March 21, 2024 the tailgate will not open. It appears this is a common complaint with this vehicle caused by drainage from the sunroof leaking onto the module that powers the tailgate.

The low beam lights are so dim you can not see 5 feet in front of you. It’s a danger to me on the road with the low beams on and to other drivers if I have my high beams on.

Lights became so dim it was impossible to see at night. I replaced the bulbs multiple times with no remedy. I also had the outer shell cleaned which still did not help. I had to finally have the whole assembly replaced.

There is a known safety issue with the factory headlights as they are far too deem at night. Unsafe to drive. I had to pay money out of my pocket to replace the headlights as Cadillac no longer replaces them. There should be a permanent recall and coverage for this. Please investigate this issue as this should not be something an owner should have to pay when it clearly is an issue with the manufacturer.

Head light brightness detiorates over time to the point that entire assembly must be replaced for $2000 or more common problem with Cadillac SUV for several years.

The headlamps were replaced in 2020 (vehicle recall), and I was reimbursed for the replacement. The headlamps are now, again, dim and ineffective at night.

Headlights full of condensation, dirty foggy lense, not enough illumination. Bulbs burning out and have become so dim you can't drive at night and not at all in the rain. Very dangerous. November 24, 2023. Purchased car used in October 2023, and did not drive other than during day light. Took car on a 7 hour trip to uniontown, PA from virginia beach. Could not see the road after 5 pm. It was dark and raining. I had to slow down to a stop in the road until passing cars went by. The headlights on the Srx were so dim I could not see the sides of road or the lines painted on road. I contacted Cadillac customer service and they told me take it to dealer to get assessment and not to drive at night in the meantime. My ability to see the road was impossible. I had to practically stopped briefly in the road as oncoming cars passed by. I could only guess that I was still on the road until another car approached from behind to illuminate the road in front of me. It was very dangerous. I am a seasoned driver and I have a older 04 Srx that has original lights and no issues like this 2015 model. Very bad parts. The headlights are a dangerous driving hazard to both driver, passengers, oncoming cars and cars following if in the road at night. Gm needs to do a recall and replace these lights with aftermarket product. Bad manufacturing has made even the oem replacement unsatisfactory. They will just go bad again.

I almost drove off the road one night because my headlights were so dim on my 2015 Cadillac Srx are so dim at night you can't see anything properly. I had to put on my high beams to even see. I purchased this vehicle used and missed the short period they would replace them. Cadillac has refused to help with this dangerous issue and it's apalling how much money the dealership wants to replace them.

The contact owns a 2015 Cadillac Srx. The contact stated that while driving at slow speeds during the night, the headlights were dark and failed to provide adequate lighting to safely drive. The driver utilized the high-beam headlights, but there was still inadequate lighting. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered to help with the repairs. The failure mileage was approximately 50,000.

Just bought this vehicle and it is undrivable at night due to the dim low beam headlights. This seams to be a problem with these vehicles from 2010 to 2016. I called gm customer service and was given a number for gm analytics (1-888-305-1605), the recording states that the time to be reimbursed has passed and that they are no longer taking any further claim submissions. Gm has settled class action lawsuits in florida and California for this issue and sent letters to some Srx owners offering reimbursement for repairs.

I purchased my 2015 Cadillac Srx a year ago from a private car dealer and of course he never told me about the headlight issue. I purchased two different types of bulbs and paid to have them installed and there are not bright enough just like other people with the same problem I can't see at night and here in maine it gets dark by 4:00 and driving at night is so very scary. I am a single women and this vehicle is my ream car. I feel gm needs to fix this issue free of charge!! please help me thank you - karen leigh 207-344-4002.

Headlights are extremely dim. Huge safety hazard that gm should be held accountable for.

Unbeknownst to me, the 2010-2015 Cadillac Srx is prone to moisture in the headlights. We just bought a used 2015, and as night came, we went for our first evening drive, and the low beams are extremely dangerously dim. It looks like they weren’t even on. Searching the internet on how to fix the problem, I came across what seems to be a ridiculous amount of unsatisfied customers with the same problem and Cadillac refusing to help or recall with a different replacement, since replacing with the same damaged part, just happens again with the moisture problem. There’s even been a lawsuit, which was thrown out by the judge. If a driver has a blown bulb anywhere in their car, they are given a warning to replace or a ticket if they don’t. How do we replace something that’s going to fail again, because of a defective manufacturer part? doesn’t seem fair, and I for one will be driving with my high beams, so that I can see at night, after spending my hard earned money on what I think is a great and reliable car made by a company like Cadillac. Very disappointing to read all the neglected customers just trying to have a defective part be recalled and made right by such a huge company. There was also a reimbursement program that people struggled with getting reimbursed if it wasn’t done exactly how they stated. This need your attention please. Cadillac/gm needs to recall all Srx headlights and replace with newer and non defective ones before someone gets killed because of the dangers of extremely low dimming and defective lighting safety first.

Headlamps are defective very dim and can not drive vehicle at night. Dealer confirmed widespread issue that Cadillac has failed to resolve. Dealer stated some letters were sent to limited owners and reimbursement for replacement. But not to all owners. Safety hazard when driving during rain or evenings.

The intensity of headlights on this vehicle is dangerously low. When searching for a solution on light, I found that this particular problem was the subject of class-action lawsuit. I am the original owner of this vehicle. I was not informed or part of this lawsuit. Now I am told that it will cost $2. 500 to replace the headlamps because moisture that leaks into the light housing has caused the lights to dim. Driving at night is now increasingly dangerous. Apparently, Cadillac has recognized this as a problem through the lawsuit. Loyal owners like myself need to have this problem corrected at no cost because it is a recognized part defect.

The headlights are failing despite replacing the bulbs. The vehicle can not be driven at night. The bulbs were replaced by a mechanics shop. There has been no warning light or error messages on the dashboard.

Suddenly, low beam headlights have become very dim. Both low beam headlights still work. They are both so dim you cannot see the roadway. Research revealed gm knows of this problem and has refused to issue a recall.

This is 5 vehicle that I m working on for Cadillac Srx, now become a owner one, I m work on cars more then 15 years: I haven't seen low beam headlight very less brightness almost close to parking light the deem, its impossible to see with low beam on this Cadillac Srx SUV they most recall and replace it , it high risk to do accident and you may not able to see road. Even this was in news some channels. I will try to go dealer ship ask previous law suit cases regarding about , you guys out there should not allowed this headlight to stick around, other people life in your hands this headlight has really problem about how bad deem is its not acceptable headlight.

Low beam headlamps very dim. Bulb is on but no projection. Low visibility at night or in rain.

The dim headlights must lose their reflective material around them as they get dimmer with age. I've replaced the headlight bulbs with stock headlight dim bulbs and there wasn't any improvement in visibility. I then replaced the bulbs with the brightest ones napa has and minimal improvement. I asked my car mechanic about this and he said they are known for this. He had just replaced the whole assembly for one two days prior to my coming in. Replacement cost $2000 with still having this defect occur again. The bright headlights work excellent. Makes it hard to drive with any visibility at night. Please review this safety issue.

Headlamp mechanism defect. Running headlights were so dim, I could barely see the road at night. My car only has 65,000 miles on it and I rarely drive at night. However, I did notice that the headlights seemed very dim the past few months and was trying to figure out if it was a setting issue (automatic/manual/etc. ) or actual headlamp issue. Nothing worked. When I made a 100 mile drive in the dark, I had virtually no headlights. It was very scary and dangerous. When we checked online for headlamp issues, I see that there has been an ongoing issue with many people regarding the defective Cadillac headlamp issue. The lighting mechanism is defective and lets moisture accumulate inside the unit, causing corrosion to the lighting system. I see some people have been reimbursed $800(+/-) for replacement of those headlamps (each headlamp part cost me $900). Other people having the same problem have been unable to seek restitution. I went to my dealership and presented the problem to them. They agreed the headlamp units were failing and needed replacement; however, it would not be covered under any recall or my bumper- to-bumper extended warranty. I ended up having to paying $2,500 for this repair of defective parts. They suggested I call gm. I did. Gm said they stopped making restitution in June 2022. They offered a $100 oil change certificate. In reviewing online complaints, this problem has been going on for quite some time in 2015-2020 Cadillacs. If this is a recurring problem due to defective parts, why is it not covered, and how can they justify no longer giving any type of restitution? shouldn't there be reimbursement/replacement (recall) to anyone and everyone with this problem?.

Headlights grew dimmer and dimmer, creating a serious danger for night-time driving. The problem was confirmed by the local dealer. Both front headlight assemblies were replaced by the dealer at a cost of $2,460. The problem appeared over 2 years ago, but it gradually deteriorated, especially since the vehicle was a second car and not driven often at night. No warning lamps or symptoms until one night we were on the highway and realized it was a huge, scary safety issue as we were not visible to other drivers on the highway, and vice versa.

I have extremely dim headlights. I have to drive with my high beams on but they are dim as well. I had the dealership look at the lights and was told that the bulbs are fine but there is a known issue with the seal and water getting in and corroding the lens so the light can't pass thru. I was told Cadillac won't recall it but know about it and it will cost me $2600 to replace the entire assembly. I was also told it won't pass inspection like this. I can barely see and that is a huge safety issue for me. I struggle to drive at night. I work in downtown houston and drive over an hour up and back. I drive home in the dark and am struggling to see to drive. Im a single mom of two. . . $2600 is just not possible for me. In addition I was told by the service team that when they first found out about this. . . They offered discounts but you had to pay in full first, then file a claim but they are not offering discounts any longer. I need to be able to see when I drive! this is not just a repair. This is a factory defect that should be fixed immediately under a recall. I will put today's date on the when, but my lights have gotten dimmer and dimmer over 2 years and now are dangerously dim.

Dim headlamps that are non fixable by installing new lights. . Headlamp assemblies in the 2016 Cadillac Srx suffer from defective seals that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs.

The headlights on my 2015 Srx are faulty--even gm admits it. They are so dim that it is dangerous to drive at night unless I keep my high beams on at all times, which is dangerous to other drivers. Without the high beams on at night, the reduced headlight performance prevents me from seeing more than 5 feet in front of my car. There was no warning--the lights simply dimmed to the point where I thought I didn't turn them on--but they are automatic on, just dim. The dealer has told me I need to fix the entire headlight assembly, at a cost of $2800.

Headlamp mechanism defect. Running headlights are so dim, I can barely see the road at night. My car only has 37,000 miles on it. However, I did notice that the headlights seemed very dim the past few months and was trying to figure out if it was a setting issue (automatic/manual/etc. ) or actual headlamp issue. Nothing worked. I decided to checked online for headlamp issues, I see that there has been an ongoing issue with many people regarding the defective Cadillac headlamp issue. The lighting mechanism is defective and lets moisture accumulate inside the unit, causing corrosion to the lighting system. Other people having the same problem have been unable to seek restitution at this time. I went to my dealership and presented the problem to them. They agreed the headlamp units were failing and needed replacement; however, it would not be covered under any recall or my bumper- to-bumper extended warranty. I found out that gm stopped making restitution in June 2022. In reviewing online complaints, this problem has been going on for quite some time in 2015-2020 Cadillacs. If this is a recurring problem due to defective parts, why is it not covered, and how can they justify no longer giving any type of restitution? shouldn't there be reimbursement/replacement (recall) to anyone and everyone with this problem?.

Low beam headlights are extremely dim and do not safely light road for night time driving. Took automobile into Cadillac dealership and requested that headlights be tested. Mechanic documented that both headlights were below standards and recommended that both headlight assemblies be replaced. The dealership mechanic explained that simple replacement of light bulb would not remedy problem and that the entire headlight assembly needed to be replaced at a cost of $1,200 each. My local mechanic has confirmed that he has tried to replace only light bulbs on other Srx's and all types of light bulbs have failed to increase the light intensity. This is definitely either an engineering and/or manufacturing defect where a car owner needs to spend over $2,300 to obtain adequate safe headlight lighting. The Cadillac Srx is a very popular model and being a model under 10 years old there are many drivers out on the roads driving at night with unsafe lighting being provided by their oem automobile. I request that a recall be issued for this significant safely issue.

Since I purchased this car secondhand, the headlights are very dim at night, and it is unable to see in the dark, unless if I have my highbeams on which is a big safety hazard. The class action act expired by the time I purchase a vehicle, and I was unaware of this at the purchase of the vehicle. I have been in contact with two different aftermarket warranty companies, and they are refusing to cover it, in contact with Cadillac and OH, they suggested it was an aftermarket warranty. I have been unable to get coverage for something I believe I should since it is a safety hazard and that is not anything at my fault.

My vehicle screen is starting to shatter . Each day it’s shatter more and more. I hear a thump noise and then the screen shatters more and more. My vehicle has never been in a accident.

The contact owns a 2015 Cadillac Srx. The contact stated that while depressing the brake pedal, a squeaking noise was present coming from the front of the vehicle. The vehicle was taken to the local dealer who replaced the front brake pads and rotors, but the failure continued. Additionally, while driving at night with the low beam headlights activated, the headlights were extremely dim, making visibility extremely difficult while driving. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,700.