Headlights problems of the 2015 Cadillac SRX - part 2

Tl- the contact 2015 Cadillac Srx. The contact stated that he just purchased the vehicle and stated that while driving at night, the headlights were very din and was unable to view the road and was turning on a curve the contact almost went off the road. The contact stated that he drove the vehicle with the illumination of the pole lights. The vehicle was taken to val ward Cadillac, inc, 12626 s tamiami trail, fort myers, FL 33907, were the contact was informed that the vehicle had manufacturer failure and was to contact the manufacturer. The vehicle was diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 65,000. Aw.

Tl the contact owns a 2015 Cadillac Srx. The contact stated that while driving at various speeds, the headlights failed to provide proper brightness while in operation without warning. The contact used the high-beam headlights for proper visibility at night. The contact had taken the vehicle to Cadillac of las vegas (5185 w sahara Ave, las vegas, nv 89102) where she was informed that a notice for the repair should have been sent out to her however, the contact had not received a notice. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

The headlights have become so dim that it is difficult to see to drive at night.

The contact owns a 2015 Cadillac Srx. The contact stated while driving 35 mph, the that beam projected from the headlamps were insufficient to illuminate the roadway, which made it difficult to safely operate the vehicle after dark or in low light conditions. The vehicle was taken to Cadillac of memphis located at 5433 poplar Ave memphis, TN 38119, where the vehicle was diagnosed and the contact informed that the headlamp assemblies needed to be replaced. The vehicle had not been repaired as of yet. The manufacturer was informed of the failure and a case was filed. The failure mileage was approximately 58,500.

Received a safety notice from Cadillac as part of class action lawsuit. Headlights may be subject to dimming and/or complete loss of the headlights due to corrosion from moisture within the sealed headlight unit. Took my 2015 Srx in for service and they said the headlights need immediate attention. Because this is not a recall it is up to the individual to pay for the repair and then seek reimbursement from Cadillac. Due to the extreme safety concerns,loss of headlights and potential for a nighttime crash with resulting injury or death, I'm asking you to investigate this for a potential recall. Because the unit is sealed, I can't provide photos that support my claim that moisture has built up inside (behind) the headlights. This has been a known problem for over a year and may have resulted in crashes and injuries that are unknown to me.

Headlights extremely dim at night.

Headlights are so dim that they are barely seen by oncoming drivers. Only able to drive the vehicle running bright lights in order to see thereby blinding the other drivers coming at me.

The contact owns a 2015 Cadillac Srx. The contact stated that while driving at night, the headlamps failed to adequately illuminate the roadway. The contact stated that the hi-beam headlights were used to drive while driving at night. The contact spoke with moore Cadillac chantilly (25450 pleasant valley rd, chantilly, va 20152, (703) 939-9351) who stated that the headlamp housings needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 71,000.

Unable to drive vehicle at night due to malfunctioning low beam headlights. They appear to be on but only produce an extremely dim light. So dim it's as if they are not on at all. This forces you to use high beams which blinds oncoming traffic. Extremely dangerous and apparently a problem for most Srx owners. Amazingly there is no recall for this deadly mechanical failure.

2015 Srx with headlight issues. Dim low beams restrict visibility at night. Read about numerous complaints. Cannot see while driving at night.

Cadillac division, gm llc c/o analytics consulting llc claim number: 1218800 we received a letter referencing issues with moisture to accumulate in headlamp capsules and/or dimming halogen headlights. The instructions were to take the vehicle to the dealership pay the $800/$1600 and get reimbursed with 90 days. If the headlight capsules are faulty would it be more productive to recall the headlights capsules and replace them for free. Our headlights need to be replaced however pay $1600. Is out of the questions. I have spoken to GMC customer service but they just transfer me to analytics consulting llc who insist the repair/replacement must be done first for reimbursement. Per the analytics consulting consultant and phone recording the deadline for reimbursement was June 30th which was during the height of the virus. Again because the headlight capsules is faulty a recall should be issued so that in these uncertain economic times can get the issue resolved with out having to come out of pocket $800/$1600. Because of the dimness of the headlights I am cautious about driving after dusk, and I use my high beams.

Low beam headlight very low replaced bulb and still goes dim. Moisture gets inside the headlight assembly.

Cadillac sent me a letter advising that my car may have an issue with moisture in the headlights. Their proposed solution is to have me pay my dealer just to inspect the car, then pay the dealer to replace the headlights if necessary, then file a claim for reimbursement from Cadillac, which they may or may not approve. My dealer confirmed that process and told me that my out of pocket cost would be about $1,700. 00. Shouldn't this be safety recall that Cadillac would fix without me having to pay first and then wait for months to possibly be reimbursed? thanks for your assistance.

Headlight moisture is causing very poor visibility. In March of 2019, I received a letter stating that my vehicle was part of a class action lawsuit and that if I wanted to have the headlights replaced, I could by paying out of my pocket and then would be reimbursed. The class action lawsuit was for 2011 - 2015 models. My vehicle is 2015. At the time that I received the letter, there was no visible signs of a problem, checked by myself and my husband who is very good with cars. Now, less than 1 year later, I can't even tell when my headlights are on. If I am not driving on a road that has street lights, I cannot see. It's a serious safety issue. Given that I mainly travel on roads that have street lights, I was unaware of the deteriorated situation until very recently. I contacted Cadillac who offered me no solution aside from taking it in to get it diagnosed at a cost to me. Then I am supposed to call them back so that they can see what they can do, no promises of any type of monetary reimbursement. So basically, I got nowhere with Cadillac who seems to be more concerned with their bottom line than safety. The class action lawsuit should have been a recall. Think of it this way, 2011 owners had a long enough time to see that the headlights/covers would eventually get moisture in them causing the problem, but 2015 owners had a much shorter window of time. The cost to replace them is about $1500, which I didn't spend given that when I received the letter, there was no issue. This is a serious safety issue that occurs gradually over time and needs to be addressed by way of a recall so that Cadillac has no choice but to resolve the issue and back their product by making the situation right. Taking the safety of Cadillac owners as a serious matter as opposed to trying to save money by not doing a voluntary recall.

Tl the contact owns a 2015 Cadillac Srx. The contact stated that while driving at night, the headlamps failed to provide adequate illumination for safe driving. The vehicle was taken to faulkner Cadillac (4447 e street rd, feasterville-trevose, PA 19053) to be diagnosed. The contact was informed that the seal in the headlights caused the low visibility from the headlights. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 59,000.

Defective headlight lamps,have drive with high beam lights on at night,general motors neglecting to recall this safety violation.

The headlights on this car are extremely dim, when driving at night where there are no street lights, it is as if I have no headlights on at all. I drive river road home nightly and I have nearly missed my turn onto the street and into a ditch because it is so dark. I spoke with the service department about this and they acknowledged that there is a problem with these headlights.

The headlights on my Cadillac Srx are very dim. It is almost impossible to drive in the dark without using the brights. A class action law suit has been handled in California and florida but nothing done anywhere else. I filed a complaint with Cadillac but was told that they are aware of the situation and in the planning process for the remedy. Per my research, the headlights are allowing moisture to get inside which is causing damage to the lights and wiring. The lights are not out but just go dim. I asked the dealership and the Cadillac customer service representative if replacing the bulb would help and they stated that the entire unit would have to be replaced. At this point, my lights are so dim that it is becoming nearly impossible to drive in the dark in unlit areas. I was hoping that Cadillac would show responsibility for this issue but it appears they are waiting on your department to issue a recall. Per the dealership, this issue could cost between $1800-$3000 to fix and they are well aware of the problem. I am not familiar with the process and in no way think that one complaint merits a recall but it is my hope that your department, or the governing agency, will look into this ongoing issue. It is a major safety concern for myself and many others. Please let me know if I can provide any more information. I would like to be helpful in hopes of getting this issue fixed without spending thousands of my own money.

The headlights are extremely dim and are a hazard for night driving.

While driving, headlights are so dim at night that it is difficult to see a short distance ahead on city treets or highways. Apparently moisture gets into the light fixture. Cadillac had a recall for it for 90 days. The problem didn't occur until months after it closed. Recall claim 1022551. It should have been a required recall or at least open if the issue occurred.

Headlight has become very deem and dealership does not have a replacement part. Was told to give 2000 usd and be put on a waiting list to have headlights repaired. The headlights on this model is a problem.

The headlights on my car are very dim. It is difficult to see anything at night without the brights. The brights do operate normally. I have changed the bulbs to halogen type at my own expense but it did not make a difference. The left light seems dimmer than the right one but both are very dim. This is a terrible safety issue. I have contacted GMC dealer and their only solution is to change the headlight assemblies at great cost over $2000 with the same assemblies that have failed. Reading problem descriptions online I find that the light assembly seals are bad and water enters the "sealed" assembly thereby causing condensation that dims the lights.

2015 Srx headlight issue in January 2020, we noticed that the low beams on our vehicle no longer cast sufficient light to be able to adequately see the road at night. The beams are so dim there is no discernible difference between the lights being on, or off when on the low beam setting. The high beams appeared to be unaffected. I began researching the issue on line and learned that the 2010 to 2016 Srx models all had this design and manufacturing defect. According to multiple reports and explanations, including information derived from class action lawsuits, the headlight assemblies, which are supposed to be sealed, were designed and constructed in a way that allows moisture to accumulate inside the sealed assembly, causing multiple problems that result in low beam failure. It appears that additional class action suits have been filed. I have not found any details on those additional suits. Given that this is a known, recurring, serious safety problem with this vehicle, NHTSA should immediately investigate this issue, publish its findings and take whatever action is appropriate to coerce gm to fix the design and manufacturing issues with these headlight assemblies, and replace them on all affected vehicles through a nationwide recall at no expense to owners of its Srx vehicles. See attached, more coimplete description.

The front headlights are very dim where it looks like the lights are off when I am driving at night. I must turn on the bright lights to see normally at night when we drive. I received a recall notice to have lights replaced after we pay $800 a piece at Cadillac dealer. I was ill and could not take the car in to have the issue corrected. After my surgery and my recovery time I called the Cadillac dealer and was told that the recall notice had expired and they could not honor it! I believe this is a very dangerous problem and it should be fixed free of charge with no time restraints. .

The contact owns a 2015 Cadillac Srx. The contact stated while driving at night, the front headlights failed to adequately illuminate the roadway. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the headlights to be replaced. The vehicle was not repaired but was pending repairs. The contact attempted to call the manufacturer but was unable to speak to with an authorized representative. The failure mileage was approximately 83,000.

Tl-the contact owns a 2015 Cadillac Srx. While driving 20-25 mph the headlights were dim and failed to produce adequate light,. There were no warning light illuminated. The vehicle was taken to Cadillac of 1507 w ogden Ave, naperville, IL 60540 (630) 355-2700 where diagnosed that the bulb needed to be replaced. The manufacturer was contacted who provided case number 9-566-3842749 and the repair was not covered under warranty. The the failure mileage was 49,965 . The contact's research indicated that the headlight assembly failure was due to heat, glue breakdown, condensation and or water which short circuited the bulb. Ap.

Moisture has developed in the headlight assembly, corroding the reflective elements and making vision at night very dim and unsafe. This happens under any conditions requiring headlights. There are hundreds of complaints about this if not more-simple google up Cadillac Srx headlight problem. Gm has reimbursed a few owners as a result of a lawsuit limited to a couple of states, but has not owned the problem. Please look more into this issue.

The headlights on low beam have become so dull to create a safety issue with limited visibility. Mechanic claims that the bulbs ar ok and doesn't know why. I have seen many other people having the same complaint and feel that gm should issue a recall to correct.

While driving after dark, headlights were very low brightness. I could barely see the road lines and driving in the rain , I had to use my high beamsto see the highway road markings.

The headlight is dimmer at night and visibility is very low.

My 2015 Srx headlights all of a suddenly started to go dimmer and dimmer. My husband changed it several times and bought higher watts and nothing worked. I called the dealer and they said there is no recall for my vehicle. I have to ride with my brights on in order to see.

Headlights are almost non existent during night driving, first noticed driving at night on state highway 35 from bay city texas to palacios texas November 13 2019 during intermittent rain showers. . . Had to use brights to get any down road illumination.

Tl the contact owns a 2015 Cadillac Srx. While driving various speeds, the headlights were so dim that the contact could not see the road. Shaheen Cadillac (5901 s pennsylvania Ave, lansing, mi 48911, (517) 393-5600) was contacted and stated that the failure was well known and informed the contact to bring the vehicle to the dealer for diagnostic testing. The vehicle was not diagnosed and the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

The low beam headlights are so dim its like you don't have any headlights on at all. The high beams work perfect. Its very dangerous to be driving this vehicle at night since the lights don't work properly.

Tl the contact owns a 2015 Cadillac Srx. While operating the vehicle, the low beam headlights illuminated very dimly, which created a visibility hazard to the driver. The cause of the failure was not determined. The manufacturer and Cadillac norwood (700 providence hwy, norwood, MA 02062) were notified of the failure. The vehicle was not repaired. The failure mileage was 41,000.