Side/window Air Bag Problems of Cadillac SRX

The contact owns a 2012 Cadillac Srx. The contact stated that while parked, the passenger and driver's side air bags deployed erroneously as the contact closed the driver's side door. The vehicle was towed to the dealer for diagnosis but they were unable to duplicate the problem. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 20,000.

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The contact owns a 2007 Cadillac Srx. The contact stated that while driving 5 mph, the driver and passenger side window air bags deployed without warning. The vehicle was then towed to the dealer where they advised that an investigator would have to further inspect the failure. Once diagnosed, the dealer advised that the vehicle was acting in a correct manner as if the vehicle were going to rollover. The contact was not involved in any type of crash at the time of the failure. The vehicle was not repaired. The failure and current mileages were unknown.

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While exiting the i94 expressway at approximately 45 mph I ran over a bump and the side airbags both deployed with a loud noise and blocked my vision from both side windows. This could have caused an accident but I kept the car on the road and was only able to pull over by lifting up the curtains to see through the side windows. The vehicle suffered no damage whatsoever - confirmed by the dealer (tires and rims are fine) so the impact was not excessive. I believe that this is a very unsafe condition cause by a sensor that is much too sensitive. I also wonder why the side curtains were deployed when the jolt from the tire came from the front of the vehicle. Cadillac is disputing whether this is under warranty and told me that I should make an insurance claim. The insurance company tells me that since ther is no damage to the car other than that caused by the air bag deployment, the fault is with the manufacturer. The vehicle is still at the dealer - don gooley Cadillac in st clair shores.

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My name is jim whitworth and I represent allison ramirez and her family. She leased a Cadillac Srx on July 6, 2010. On December 4, 2010 the side air bag depoloyed injuring the driver without an accident. The insurance determined it was a manufacturer defect. To date, the manufacturer is refusing to repair. A recall for the 2011 Srx was rekeased today. It is obvious their is defective engineering in the air bag system.

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I was driving my 2009 Cadillac Srx. Another vehicle ran a stop sign and struck me on the driver's side. The point of impact was on the left front wheel and the left front door. The side airbags failed to deploy inspite of extensive damage to the vehicle. The frame was bent, the door would not open and the car was not drivable. The repair costs are estimated @7500.

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For the past few months our Cadillac Srx model year 2008 has experienced the passenger side airbag system being automatically turned off by the car itself when driving and a passenger is in the seat. Then it will come on of it's own accord. This happens repeatedly. My spouse weighs 120 lbs, sits normally in the seat. We have had the vehicle in the shop at galles and davis Cadillac in albuquerque, nm and they can't find the issue with it. When the try to retrieve the codes, they say there aren't any. They have replaced everything in terms of seat covers, pressure plate, etc. But the one item I don't believe has been replaced has been the module containing the software program. They have found no shorts, etc in the wiring. I noticed that the 2009 cts Cadillac (NHTSA campaign #08v582000, gm recall #08373) was experiencing the same problem we are and they were recalled for software upgrade to remedy the issue. Gm even brought in an engineer who stated there were no codes. He stated "off the record" that they were having the same complaint from many "asian" customers on the west coast (not my words, his) having the same issue with the same model as ours. He stated it was operating normally and it must be from the way my wife sits in the vehicle. We have video and pictures of the problem, the problem has even happened with the dealer technicians twice, yet the engineer and gm are telling us it is operating normally. The dealer is reluctant to give us the car back because they know it has not been corrected, but are being forced to by gm because of the engineer's determination of the vehicle operating properly. I believe our vehicle is experiencing the same issues as the 2009 cts and would like your help in determining that. We also believe based on the engineer's statement that we are not the only ones with the issue. We are getting no help from gm customer service center and request you investigate further. Thank you for your time and look forward to hearing from you.