Suspension Problems of Cadillac SRX - part 1

The contact owns a 2016 Cadillac Srx. The contact received notification of NHTSA campaign number: 21v473000 (suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

See all problems of the 2016 Cadillac SRX 🔎.

Vehicle safety complaint – 2015 Cadillac Srx VIN: [xxx] mileage: 75,000 miles location: flint mi I am experiencing multiple issues with my 2015 Cadillac Srx that pose serious safety concerns. Evap solenoid and throttle failure: the evap solenoid and throttle are not functioning properly, leading to performance issues. Gas cap light comes on. The SUV struggles to accelerate, especially when attempting to merge or drive at highway speeds. Rear suspension not repaired:the rear suspension problem was not properly repaired by al serra Cadillac, despite previous service. This has resulted in unstable handling and potential safety risks while driving. Acceleration issues: at 75,000 miles, the vehicle is failing to accelerate properly, which is extremely dangerous when merging onto highways or making quick maneuvers. Safety concerns:the throttle and acceleration issues make it difficult to maintain safe driving speeds. The rear suspension problem impacts the vehicle’s stability and handling. These issues create a serious risk to both myself and other drivers on the road. Attempts to resolve: the rear suspension was previously serviced by al serra Cadillac, but the issue persists. The problem has not been adequately addressed by the dealership. I am requesting immediate attention to these concerns, as they directly impact vehicle safety. I would like Cadillac and the national highway traffic safety administration (NHTSA) to investigate these failures and determine if they are related to existing recalls or defects. Next steps:please advise on how to proceed with repairs and any potential recalls or warranty coverage that may apply. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2015 Cadillac SRX 🔎.

Braking after hitting a pothole was a nightmare! no warning lights came on to prepare me for anything. Brake pedal went to the floor and would not work properly. Finally after getting my vehicle to stop I pulled over pumped my brakes and seemed to work after 5 tries. Toe link recall was “fixed” well not the case. After 2 recalls on the toe link I had a nice bill the cost me $1. 450. 00 after having to pay for this part. Still haven’t been reimbursed. Also headlights are very dim and can’t see at night!! I’ve asked multiple mechanic shops and no one has an answer for me. So have to use my high beams or else I can’t see anything at night . Very unsafe and no one can help me resolve this issue.

See all problems of the 2012 Cadillac SRX 🔎.

Case #: [xxx] ] I have a 2016 Cadillac Srx (VIN: [xxx] ) that I have owned for 8 years. Throughout this period, I have encountered some minor issues that were easily remedied. On [xxx], I started my car and some warning light came on. •the abs light •the power steering light •the anti-skid traction light I contacted scranton motors in vernon, CT and was told I had a faulty brake module: part number 20842710. Furthermore, I was told that this part number has been discontinued and no longer available. I contacted Cadillac customer care and spoke to customer service rep alegra 866-790-5600 at extension 5918222 and she gave me a list of suppliers who may have this part. Again, I was told that this part was discontinued. The parts department had to go to the aftermarket to see if they could locate this part. It was found on ebay. I was told that the part could be installed but there is no guarantee that it would work. I was left with no choice but to have the part installed knowing that I would be driving an unsafe vehicle that could malfunction at any time. As stated earlier this vehicle is about 8 years and what I do not understand is why Cadillac would stop production on such a critical part that could cause physical harm to its passengers. In doing some investigating I found the Cadillac forum in which other owners experience the same problem. I have owned 4 Cadillacs over the last 9 years and for the most part I have been very happy with their performance. It appears to me that Cadillac should take some responsibility and compensate me for not producing a safe vehicle to drive. The trade in value according to kelley blue. Book is $14,000 and therefore, I should be reimbursed accordingly on December 12, 2024, I received a phone call from scranton motors advising me that the part that they had received from ebay did not work. Therefore, I cannot operate this vehicle and it is totally useless. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Trying to get recall performed but keep being refused. Mcguires Chevrolet of newton,n. J. Won't perform recall because I did not buy it from them. Had Cadillac schedule another dealer, johnson Cadillac to perform recall and they called the day before appointment to cancel. Said they did not have the parts or the alignment machine to perform recall. Why are dealers allowed to not perform a safety recall? any general motors dealer should be required to fix said vehicle.

See all problems of the 2011 Cadillac SRX 🔎.

The contact owns a 2010 Cadillac Srx. The contact stated that while driving at various speeds a grinding noise was present coming from the front end of the vehicle. Also, while driving the vehicle would not accelerate pass speeds above 40 mph. The cause of the failures were not yet determined. The manufacturer and local dealer were not notified of the failures. The failure mileage was unknown.

See all problems of the 2010 Cadillac SRX 🔎.

To whom it may concern, I am writing this as a complaint on the rear toe link separation recall that was performed on our 2012 Cadillac Srx. We installed new tires on our Srx in August 2022 (michelin defender 235/55 r20) with a mileage of 108,452 just due to this being our sons car and wanted him to be safe on the road. In December of 2022 we had the recall performed at lakeside Chevrolet in rockwall texas and the mileage was 110,893. Since the recall, we have been through 2 sets of tires on the back of this vehicle in less than 2 years with the outer edge of the tires being worn down to the cords. The car has 119,051 on it now. I am very angry as we tried to have the alignment performed and were told that these links that were installed can not be adjusted and will cost me another $650 to replace and another $130 for the alignment. The vehicle did not have any issues until we had the recall performed. We are now out $1404 for tires and $130 for an alignment that can’t be performed unless the links are replaced with adjustable units. My total to get this taken care of is over $2200 which was created by your recall parts. I would like to have someone reply to this email to let me know what can be done to take care of this situation.

The contact owned a 2015 Cadillac Srx. The contact stated that while driving approximately 30-40 mph, the vehicle made an abnormal humming sound. The vehicle was taken to an independent mechanic, who determined that the abnormal sound was caused by the rear brakes. The contact was informed that the rear brakes needed to be replaced. The vehicle was not repaired. The contact continued driving for five hours, when the rear driver's side wheel detached. The contact lost control of the vehicle, and the vehicle spun three times before landing in a ditch. Upon inspection, the contact discovered that the rear driver's side axle had fractured. There were no injuries sustained. The vehicle was towed off the road and eventually to a parking lot. The vehicle was deemed totaled by the insurance company. The contact related the failure to NHTSA campaign number: 14v571000 (suspension); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.

I was driving down a highway and all of the sudden the back end of my car started swerving back and forth. I almost lost control, but managed to get it slowed down without causing an accident. I knew something major was wrong and the dealer I bought the car from was about 5 miles away. I managed to get it there safely, but could only do 10-15mph or the swerving was too much and I would have lost control. No warning lights came on and my steering wheel was even crooked. I had no issues prior to this. I always take my car to the dealer for oil changes/tire rotations and they have never found anything wrong. When the tech inspected my car, he determined the toe link broke. They checked for a recall and it said it was fixed in August of 2021. I bought the car in February 2022. I knew nothing about the recall or this issue. The tech said it was repaired with the same 3 piece style setup that the recall was for to begin with. Also, that they fix the recall with one whole piece now. The dealer wouldn't warranty it again since the computer documented it had already been done. I called Cadillac to see if I could get reimbursed, since the same style faulty parts were installed. I was told they couldn't do anything since it was closed and to submit it here.

There was a recall in this vehicle in 2022 it states the recall has been serviced for toe link, hub bearing, front strut and sway bar link. Well I put my car in the shop and had to replace same parts that had a recall that was serviced already! $1,886. 00 it cost me to have these services done again. Well the issue is back and it’s affecting the steering of my vehicle. I need to know what the next step is to have this resolved so I can make sure my vehicle is safe to drive.

The contact owns a 2011 Cadillac Srx. The contact stated that while driving at 60 mph, the vehicle swayed abnormally. There was warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA campaign number: 21v473000 (suspension). The vehicle was previously repaired under the recall. The dealer was made aware of the failure and confirmed that the vehicle was already repaired under the recall. The manufacturer was not made aware of the failure. The failure mileage was unavailable.

The contact owns a 2011 Cadillac Srx. The contact stated while driving approximately 20 mph and making a left turn at an intersection the steering wheel was vibrating and the vehicle began to sway to the left and crashed into a vehicle on the opposite lane. The contact stated that her vehicle had almost made a u-turn due to the uncontrolled swaying. The contact stated that her vehicle crashed the other vehicle on the driver's side front door. The contact stated her vehicle had damage to the right front fender and the front passenger door. The contact stated that the damage to the passenger front door prevented it from being opened. The contact stated that no person involved in the accident was injured. The contact stated that the police were on scene and issued a report. The contact stated that both vehicles were towed. The contact's vehicle was towed to her residence. The vehicle had not been taken to a dealer or body shop to be repaired or diagnosed. The manufacturer was not informed of the failure. The contact had researched online and determined that her vehicle VIN fell under NHTSA campaign number: 21v473000 (suspension) which had a "do not drive" warning on the recall information. The failure mileage was unknown.

See attached document for complaint.

The contact owns a 2015 Cadillac Srx. The contact stated while driving 40 mph during a rainstorm, the tires started slipping and the contact had difficulty controlling the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that excessive toe had caused abnormal wear on the rear tires but that the toe link could not be adjusted to the normal target. The contact was advised that the rear toe link adjuster would need to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA campaign number: 21v473000 (suspension), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 81,000.

The contact owns a 2011 Cadillac Srx. The contact received notification of NHTSA campaign number: 21v473000 (suspension), and the vehicle was taken in for repair. The contact stated that upon leaving the dealer and driving at an undisclosed speed, an unknown malfunction indicator light was illuminated and a "service rear axle" message was displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA campaign number 21v473000 (suspension), which had previously been repaired. The manufacturer was not notified of the failure. The failure mileage was 77,500.

The contact owns a 2011 Cadillac Srx. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel to “service rear axle”. The contact then received notification of the NHTSA campaign number: 14v571000 (suspension). The vehicle was taken to the dealer where it was diagnosed that the rear toe link adjuster failed and needed to be replaced. The contact was repaired however, the failure recurred. The contact stated that the “service rear axle” warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The vehicle was repaired however, the contact then stated that after driving less than 500 miles, the failure recurred. The failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure however, the contact was informed that she would receive a call back but had not received a call back. The failure mileage was approximately 61,000.

The contact owns a 2012 Cadillac Srx. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “service rear axle”. Additionally, the contact stated that she received notification of the NHTSA campaign number: 21v473000 (suspension) however, the vehicle was taking to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The contact was informed that the VIN was not included in a recall. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.

The contact owns a 2015 Cadillac Srx. The contact stated while driving 40-45 mph, the tachometer went down to 0. Additionally, the check engine warning light and the abs warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the catalytic convertor, abs module, and the suspension needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2011 Cadillac Srx. The contact stated that the brake warning indicator light was illuminated. The contact stated that the vehicle was taken to the local dealer for routine maintenance and informed about NHTSA campaign number 21v473000 (suspension). The dealer informed the contact there was an excessive amount of rust and they were unable to complete the recall repairs. The manufacturer was not contacted. The failure mileage was approximately 107,342.

The contact owns a 2011 Cadillac Srx. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear suspension. The vehicle was taken to the dealer where it was diagnosed with severely corroded suspension. The vehicle was not repaired. The contact was advised not to drive the vehicle. In addition, the contact was informed that the vehicle was unrepairable. The contact received notification of NHTSA campaign number: 21v473000 (suspension); however, the part to do the recall repair was unavailable. The contact stated that several service appointments were scheduled within two years; however, the part was still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. Parts distribution disconnect.

With gm recall n212340980, the toe link was replaced with a nonadjustable toe link and thus it can not be aligned properly causing the tire to wear incorrectly and causing vibration in the wheels and suspension and also causing the vehicle to pull to the center into oncoming traffic. This is a huge safety issue, the vibration can cause the lug nuts to loosen and wheel to come off while at highway speeds. Now I have to pay to have the toe link to be replaced with an adjustable toe link to correctly align the wheels to end the problem caused by this recall. This has been confirmed by an independent service center. This issue was discovered when the lateral arms were replaced due to the bushing becoming worn and needing replaced.

See all problems of the 2013 Cadillac SRX 🔎.

The contact owns a 2016 Cadillac Srx. The contact stated the vehicle was serviced under NHTSA campaign number: 21v473000 (suspension). The contact stated he noticed that tread on both rear tires were worn. The contact replaced the tires however, while having the vehicle aligned the mechanic stated that the suspension installed was prematurely wearing down the tires. The manufacturer was contacted but offered no assistance. The approximate failure mileage was 66,000.

Squeaking noises in the front end sounds like rubbing also when you were at a stop and you turn the wheel from left to right sounds like a rubbing noise just purchased vehicle at the end of summer used started during the winter.

The screen on the the radio keep going out the tire get wore out quick even after rotation and balancing the suspension makes noise.

The contact owns a 2011 Cadillac Srx. The contact stated while driving 60 mph, the vehicle was veering to the right and left unintendedly. The contact stated that the several unknown warning lights illuminated and remained illuminated. The vehicle was taken to a dealer where it was diagnosed. The manufacturer was not notified of the failure. The contact related the failure to NHTSA campaign number: 21v473000 (suspension). The failure mileage was unknown.

In Nov 2021 we had the recommended recall repairs done at a Cadillac dealership which replaced the rear toe links with a non-adjustable bar. 2 months later we installed new tires at big o tires but they were unable to perform a rear alignment due to the stationary toe bar. We went back to the Cadillac dealership days later but were assured the alignment was fine. Just over one year later (approx 15k miles driven) we have significant wear on our inner tires. Last week we had big o run an expressalign report and the rear tires have severe negative values. The value even with the toe bar should be +0. 020. I contacted hunter machine alignment and they confirmed our concerns. They said Cadillac solve this problem immediately. At this time Cadillac is only agreeing to inspecting the installation of the recall repair however this does not resolve the safety concerns with this vehicle. Why would a stationary bar be installed if the customer would not be able to get their wheels properly aligned? this recall repair seem to have increased the safety and reliability of this vehicle further. . Read more...

The rear toe bar had a recall on it that was replaced. The replacement part is not adjustable. The back wheels are pointed out because of the rear tow bar not being able to be adjusted. This causes the car to pull side to side while driving on snow and ice. I can't go over 30 mph or the car loses control.

2015 Cadillac Srx. Consumer writes in regard to rear suspension toe link safety recall.

The contact owns a 2015 Cadillac Srx. The contact stated while driving 30 mph the vehicle had begun to sway and would drift requiring her to make constant adjustments to stay in her lane. The contact stated that the rear tires had worn along the side wall and she had replaced the rear tires four times. The contact stated that each set of tires had worn out in the exact same manner, along the entire inner side wall. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer and it had been diagnosed, and determined that there was no problem with the rear suspension. The vehicle had not been repaired. The contact stated that she had NHTSA campaign number: 21v473000 (suspension) completed in may of 2022 by the same dealer. The contact had asked the dealer if the failure was related to NHTSA campaign number: 21v473000 (suspension), but had been advised by the dealer that the recall had been performed correctly. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000.

The contact owns a 2016 Cadillac Srx. The contact stated that upon walking to the rear of the vehicle, he noticed that the rear tires were significantly bald and the tread belts were exposed. The contact stated that the failure occurred after the replacement of the rear adjustable toe links with a non-adjustable toe link under NHTSA campaign number: 21v473000 (suspension). The dealer was notified of the issue but provided no assistance. The contact stated that it was a safety issue as he was not aware of the tire failure until he walked towards the rear vehicle. The contact stated that the mileage on the rear tires was 26,000 prior to the recall repair and he had only driven the vehicle for approximately 4,000 miles after the recall repair. The front tires were still in good condition. The vehicle was taken to an independent mechanic who informed the contact that the vehicle could not be aligned due to the non-adjustable toe links. The rear tires were replaced. The manufacturer was not notified of the issue. The failure mileage was approximately 32,000. The VIN was unavailable.

The contact owns a 2014 Cadillac Srx. The vehicle had previously been serviced at the dealer under NHTSA campaign number: 21v473000 (suspension) however, there was an abnormal sound coming from the vehicle after the recall repair was performed. The vehicle was taken back to the dealer and diagnosed with strut failure. The vehicle was then taken to an independent mechanic who diagnosed that the front sway bar was loose. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

See all problems of the 2014 Cadillac SRX 🔎.

The contact owns a 2015 Cadillac Srx. The contact stated while driving 30 mph, his wife noticed that the vehicle was jerking. The contact noticed that tread on both rear tires were worn. The vehicle was taken to the dealer and the dealer stated the vehicle was already repaired under the NHTSA campaign number: 21v473000 (suspension). The manufacturer was contact and stated that the dealer needed to repair the vehicle. The vehicle was taken back to the dealer and an alignment was performed; however, the failure persisted. The failure mileage was 70,384.

We had our vehicle recalled for links in the rear suspension some weeks ago. Saturday 6/4/22 we were going south on hwy 19 south of tavares florida at 45 to 50 mph in a light rain. We went thru a light puddle in the road twitched. Didn't feel like anything I had experienced before. A couple of blocks further on the back of the car veered back and forth significantly and I thought I had blown a tire, all tires were hard. We returned the car home gingerly and completed our trip with our daughters car, when we got home I got under the car to see if I could find anything bent or broken, I was astonished to find both back tires bald and thru 2 layers of cord halfway across the inside face of each. The car has 48609 total miles. The tires have about 22000 on them. The car has been dealer serviced , on schedule including tire rotation.

Received recall notice (#n212340980), contacted several dealers and all said the same thing: if you did not purchase the car here, then appointments are six weeks out! finally, went tremonte Cadillac as they were kind enough to take the car in sooner; brought the car there and within fifteen minutes I was told "you are all set", thanked him and left. On the way home the "service rear axle" message came back up again! being the weekend I did not contact the dealer. The next day the light came back on and the vehicle information center would not display. Contacted the dealer and they said to bring the car back. The fact that the dealer is 45mins away, my difficult work schedule and being told the car can be driven, you just lose the awd capability, I opted to wait till the fall. Also several attempts to contact Cadillac by phone, email and letters-with not one response! I am writing you at this time as we detected the car pulling to the right and loss of awd system. Hoping your office can assist us. Respectfully, rick and val miller rickval4210@gmail. Com.

Service rear axle message is displayed on the driver information center. The code indicates awd has been turned off which can put my safety and or safety of others at risk. Service bulletin (pi0703b) was issued for numerous 2010 Cadillac Srx, unfortunately the recall wasn't issued for my vehicle (VIN). The service bulletin was for dtc c0407 with symptom code 64, the exact same code that was found with my vehicle.