Suspension Problems of Cadillac SRX - part 2

Immediately upon picking my 2011 Cadillac Srx up from don thornton Cadillac for recall on the rear toe link, I had more problems with my car than when I dropped it off. I immediately called and let them know my car would not accelerate,I still had something wrong with my battery, I had warning lights on my display that were safety issues,such as service airbag,seatbelt,service stabilitrak,service rear axle,service traction control,service park assist,service suspension,"battery saver mode",service brakesthey told me it would cost me $50 to have it towed,whatever the cost for them to diagnose,the cost to fix whatever was wrong. The general manager told me that the problems with my car when I brought it in:(issues related to the rear toe link recall)ie:service stabilitrak,service traction control, service rear axle,swaying in the back. Something was wrong with my battery and powersteering. I took it to another gm certified dealer, and"the ground was burnt and melted the rear fuse box,the ground to the fuse box was fried. " the "pre-invoice" I received when picking my car up from don thornton Cadillac said "performed wire repair to ground wire". I paid $1,178. 24 for faulty repairs. After finding out that the work they performed, was not fixed at all, the right rear wheel hub was loose, the melted wires going from the back up to the front wires, I am now without a car. Completely. Don thornton Cadillac is not taking responsibility what so ever for the problems, safety issues, that I had when I picked up my car,and certainly did not have when I dropped it off. Please help!I do not know what to do. I am now without a car. It was by the grace of god,that I actually wasn't able to drive my car. I could have had my 3 grandchildren,or my 2 elderly aunts(81&76)that I am responsible to take them to their doctors appointments,or son in the car if something tragic could have happened by the right rear wheel hub coming off while driving and they were in the car!.

See all problems of the 2011 Cadillac SRX 🔎.

The contact owns a 2010 Cadillac Srx. The contact stated she received recall NHTSA campaign number: 21v473000(suspension) and she took the vehicle to the dealer for repairs. The contact stated after a couple weeks the contact notice that the rear end suspension had damages both rear tires. The vehicle was taken to the dealer again, were they tried aligning the rear ended with the front ended of the vehicle but was not successful. The manufacturer was contacted and they were not able to do anything because the repairs failed. The failure mileage was 156,368.

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The contact's wife owns a 2012 Cadillac Srx. The contact stated that the adjustable rear toe link of the vehicle was previously replaced with a non-adjustable toe link under NHTSA campaign number: 21v473000 (suspension). The contact later noticed that the interior of the brand new rear tires he had purchased were worn out. Upon taking the vehicle to an independent mechanic for tires alignment, the contact was informed that the rear tires could not be aligned as the rear toe link was non-adjustable. The dealer was notified of the failure and informed the contact that they could not assist. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.

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The contact owns a 2011 Cadillac Srx. The contact stated that rear axle, suspension, park assist, and stability tract control warning indictor lights were illuminated. The contact stated that while driving, the vehicle fishtailed. The contact called the local dealer. A multi point inspection was provided by the dealer, who informed contact the power steering and transmission lines were leaking. The fuse was missing and the malfunction light illuminated and the vehicle failed to accelerate. The vehicle was repaired . The contact stated that upon driving, the vehicle failed to accelerate. The check engine, abs, traction control and malfunction indicator lights were illuminated. The manufacturer was contacted, who referred to the local dealer, but no additional assistance was provided. The failure mileage was 204,875. The contact stated the failure was related to NHTSA campaign number 21v473000 (suspension).

I received a recall on my Cadillac Srx for a rear toe link separation update issue. I had the repair completed at plaza Cadillac in leesburg, FL. This repair was completed on 03/11/2022. I have received multiple recall notices by text message, and official recall notices about this work. I feel that there is gross incompetence somewhere in the system between the authorized dealer and gm and I have been unable to resolve this to stop the incorrect notices about a recall where the work has been completed. I feel that this is not only an inconvenience to receive these incorrect recall notices, but it is also a safety issue, because I could mistake a future recall issue about a problem with my vehicle and overlook it due to the incorrect notices that I have received and continue to receive.

See all problems of the 2015 Cadillac SRX 🔎.

The contact's wife owns a 2012 Cadillac Srx. The contact stated while driving 55-60 mph, the message "service rear axle" was displayed. The vehicle was taken to the dealer where the rear axle was disassembled and it was determined that the rear axle differential seal was leaking. Additionally, the vehicle was repaired under NHTSA campaign number: 21v473000 (suspension) however, the failure persisted. The vehicle was taken to the dealer on four occasions where the rear axle failure was repaired. The contact stated that the message "service rear axle" remained displayed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 58,048.

Had the recall corrected at auto gallery Chevrolet in commerce georgia in December they put new parts on and car wasn’t driving properly I returned it and they put the old parts on then it was driving better than before but it was eating the back tires off went through 2 sets of tires then took it back to dealership and they did alignment when returned it was roaring and still eating tires off the rear wife was driving yesterday evening and she said it started shaking and sliding.

2012 Cadillac Srx. Consumer writes in regards to suspension toe link safety recall. The consumer stated the manufacturer declined to reimburse the cost of repair. The manufacturer stated the completed repair was not covered under the recall.

2012 Cadillac Srx. Consumer is seeking reimbursement for repairs made related to a nhsta safety recall.

The recall was performed on my Cadillac Srx back in November. The recall fix that gm put out has now cause more problems than there was before the fix. What has happened is that the solid toe link is to long and has put my cars alliagnment way out to the point that the car is not safe to drive. I had new struts, shocks and front toe links put on just before the recall fix and there was nothing wrong until the fix. Now the reallaignment can not be done because of the fix. Gm needs to recall the recall. I am taking it back to the dealer that performed the recall fix and telling them that I am not paying to have it corrected. My mechanic stated that in order to correct the problem that gm created is now going to cost over $500 a cost that I should not have occurred.

The contact owns a 2010 Cadillac Srx. The contact stated that the vehicle was repaired under NHTSA campaign number: 21v473000 (suspension) however, immediately after the repair she noticed that the vehicle had been fishtailing while driving. The contact called the dealer who completed the recall repair and was informed to bring the vehicle back for further review. There were no further repairs performed. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 150,000.

=the contact owns a 2012 Cadillac Srx. The contact received notification of NHTSA campaign number: 21v473000 (suspension). The contact took the vehicle to local dealer were the recall remedy was completed. The contact stated after the repairs completed, she felt the rear side of the vehicle would sway side to side and she would noticed it would be worst in the rain. The contact stated on 8/10/2022 while driving 42 mph, she heard an abnormal noise and noticed the rear driver side of the tire blew out. The contact stated no warning light was illuminated. The contact stated she decided to continue driving to her employee building. The contact stated after parking the vehicle, she noticed the inner part of the rear driver tire belt was showing. The contact's husband drove the vehicle to their residence with the faulty tire. The contact took the vehicle to a tire shop and was informed they were unable to align the vehicle while replacing the rear driver side tire. The tire shop informed this was the cause of the tire to blow out. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 109,000.

The tow suspension recall was supposed to be fixed but auto gather lori Chevrolet in commerce georgia the first time they had vehicle for two weeks after replacing with new parts vehicle did not drive properly whatsoever so they put the old parts back on aligned and problem was better as of before the replacement parts but core adolf all the river on rear tires in less than two weeks took it back to the dealership they inform me that they aligned it after leaving dealership horrible roar and has adolf two more sets of tires in the rear end I’m unsure on how to correct the situation because the dealership is being bullies about the situation but the recall is not fixed vehicle is unsafe to drive.

The contact owns a 2013 Cadillac Srx. The contact received notification of NHTSA campaign number: 21v473000 (suspension) and the vehicle was taken to the dealer to be serviced. The contact stated that before she received the recall notice for repair her vehicle was driving perfectly fine, but after picking up her vehicle from the dealer the vehicle was not driving properly. The contact stated that while pulling out the parking lot she felt her vehicle swaying to the left and right intermittently. The contact stated the faster she drove the worst the vehicle swayed. The contact stated she was unable to exceed 25 mph. The contact stated she then contacted the dealer regarding the repairs that was completed, and she was advised that if she brought the vehicle back, she had to pay out of pocket for any repairs. The manufacturer was notified of the failure. The contact was provided a case number. The failure mileage was 95,000.

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The contact owns a 2011 Cadillac Srx. The contact stated that while driving the vehicle was swaying and stalled. The service traction control and stability warning indicator lights were illuminated. The contact received notification of NHTSA campaign number: 21v473000 (suspension however, the part to do the recall was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. Parts distribution disconnect. The approximate failure mileage was 136,000.

The contact owns a 2011 Cadillac Srx. The contact stated that while driving approximately 70 mph and approaching traffic ahead the driver pressed the brake pedal to stop and the vehicle suddenly lost control and spun out and drove into the opposite lane before two other vehicles crashed into it. During the crash the vehicle was destroyed. The front passenger sustained a left shoulder injury which required medical treatment. No further injury information was available. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The VIN search confirmed that the NHTSA recall campaign 21v473000(suspension) was present. The contact believe the incident was related to the unrepaired recall. The manufacturer was also notified of the failure. The failure mileage was 140,000.

The contact owns a 2016 Cadillac Srx. The contact received a recall notification for NHTSA campaign number: 21v473000 (suspension) however, the dealer had been pushing back the recall repair appointment. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

See all problems of the 2016 Cadillac SRX 🔎.

The contact owns a 2011 Cadillac Srx. The contact stated that the stability warning light was illuminated. There was a rattling and knocking sound detected under the vehicle. The vehicle was taken to the local dealer where vehicle was repaired under NHTSA campaign number: 21v473000 (suspension). The contact was informed that there was a charge for the repair. The vehicle was repaired however the failure recurred. The manufacturer was not notified. The approximate failure mileage was 122,747.

The contact owns a 2014 Cadillac Srx. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA campaign number: 21v473000 (suspension). The vehicle was repaired but after retrieving the vehicle it was discovered that the abs, stabilitrak and traction control warning lights were all illuminated. The cause of the failure was not determined. The service center refused to repair the additional issues. The manufacturer was notified of the issue but no assistance was offered. The failure mileage was 127,249.

See all problems of the 2014 Cadillac SRX 🔎.

The contact owns a 2016 Cadillac Srx. The contact stated that after the vehicle was repaired under NHTSA campaign number: 21v473000 (suspension); the vehicle could not properly be aligned. The contact stated that while driving at various speeds on a bumpy road surface, the vehicle shuddered, and the rear of the vehicle was pulling to the left. Additionally, the contact stated that the tires had become damaged prematurely. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty, and the contact would need to pay for the cost of the repair. The failure mileage was approximately 24,000.

The contact owns a 2012 Cadillac Srx. The contact received a recall notification for NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. The dealer had not returned the contact's calls regarding the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I received a recall from gm as to the toe links in my vehicle. On November 4th it went into the dealership to have the parts replaced and the following morning my car lost control when something happened between the tires and the steering which caused my car to swerve all over the road, lose control, flip and go into a ditch. There were 3 warning lights on, abs, traction, and stabilitrak. The car has not yet been inspected but will be. Thank god it happened around 5:30 a. M. When there were not a lot of cars out yet on the highway.

The contact owns a 2011 Cadillac Srx. The contact received notification of NHTSA campaign number: 21v473000 (suspension). The contact stated that after receiving the vehicle back from the dealer after the recall repair, an abnormal noise was heard, and the vehicle would not accelerate and then stalled. The contact noticed there was red fluid leaking on the ground. The vehicle was taken to another dealer and the dealer put the vehicle on the lift and there was a leak coming from the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 285,000.

The contact owns a 2015 Cadillac Srx. The contact initially received a notification for NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. After receiving the letter, the contact noticed that an abnormal rattling noise was coming from the vehicle with the service engine warning light illuminated. The contact then received a second notice for the recall that stated that parts were now available. The dealer had been notified about the recall; however, the contact was informed that the parts were still not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 54,000.

The contact owns a 2015 Cadillac Srx. The contact received a recall notification for NHTSA campaign number: 21v473000 (suspension), however the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact was unsure whether she had experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Cadillac Srx. The contact stated that the service rear axle message was displayed. The vehicle was taken to a local dealer where it was diagnosed and repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 21v473000 (suspension). The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 113,000.

So while driving the stabilizer light came on and it swerved when I went to hit my brakes to stop the car because I was heading across a bridge the brake somehow lost power and I pushed and it didn’t do anything by the time I got the pressure to come back I guess after pushing a few times it was too late and I rear ended another vehicle and completed pushed in the entire front on my truck. This is the second time the light came on but the first time it swerved and then the brakes going out shouldn’t have happened because I got the brakes replaced earlier this year.

Vehicle recall letter for recall n212340980 received stating service is needed but there are no parts. Check with the dealership. Called local dealership x3 and no call back. Went to dealership 10/5 and was told "there's nothing they can do". How do I know when I can get my car fixed???.

The contact owns a 2010 Cadillac Srx. The contact received a recall notification for NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact was unsure whether she had experienced a failure related to the recall. The contact also stated that while driving approximately 45-50 mph, the check engine warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 115,000. Parts distribution disconnect.

2014 Cadillac Srx. Consumer writes in regards to rear suspension toe link safety recall.

The contact owns a 2011 Cadillac Srx. The contact received a recall notification for NHTSA campaign number: 21v473000 (suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Cadillac Srx. The contact stated while making a right turn and accelerating at 30 mph, the vehicle started swaying inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer who diagnosed the vehicle with a suspension failure. The dealer repaired the vehicle under NHTSA campaign number: 21v473000 (suspension) however, the rear tires were damaged by the defect. The dealer notified the manufacturer of the damage to the tires. The manufacturer informed the dealer that they would cover 10% of the cost of the tire replacement. The vehicle was repaired however, the tires were not replaced. The approximate failure mileage was 81,000.

The contact owns a 2010 Cadillac Srx. The contact stated that both adjustable rear toe links were previously replaced with non-adjustable toe links under NHTSA campaign number: 14v571000 (suspension); however, while driving at various speeds, the rear end of the vehicle felt unsteady and was vibrating. The vehicle was taken to the dealer who informed the contact that they could not align the vehicle due to the non-adjustable rear toe links. The contact stated that the failure had been reoccurring and had severely damaged the rear tires. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 145,000.

2016 Cadillac Srx. Consumer writes in regards to broken suspension toe link. The consumer stated while driving, the rear suspension toe link failed causing the driver to crossover sideways into the median. The consumer requested to be reimbursed for the towing and repairs after being notified of a safety recall. The manufacturer had been notified, but did not offer any assistance.

2011 Cadillac Srx. Consumer writes regarding rear suspension toe link safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. The consumer requested a rental car until the vehicle was repaired.