Equipment Problems of Cadillac XT5 - part 2

Tires on gm vehicles, including mine, have been sold with derelict tires manufactured by michelin. I was recently told that my tires would not pass inspection ar 26,000 miles. Today I was told by a relative that they were told the same and their tires have only 16,000 miles on them. We have both bought new tires through the dealership under a discounted plan by gm because of this issue. I find it absurd at any cost that I would be responsible for this monetary responsibility due to the manufacturer of the tires and gm knowing of the poor quality of these tires. Why weren't we advised of this tire issue at point of purchase ? this seems like a �scam� to rip off the consumer.

See all problems of the 2018 Cadillac XT5 🔎.

Front section of panoramic sunroof exploded in normal driving conditions and at highway speed (approx 55 mph). It was not struck by road debris or any foreign object. The cloth shade was closed at the time so no glass entered the passenger compartment.

See all problems of the 2017 Cadillac XT5 🔎.

When backing out of garage the backup camera stops working in the sun light must wait 2 minutes for it to start working in sun light. While backing out of garage blind to the rear for at least 2 minutes. No other car I now of does this. Been to two cadilac dealer in to different states both said nothing they can do about it.

See all problems of the 2020 Cadillac XT5 🔎.

The sunroof exploded under normal operation in motion on a state road.

Takata recall.

We were driving on the highway and suddenly we heard a loud explosion noise that resemble gunshot followed by highway noise. The car has a panoramic sunroof that was closed at that time however we can hear shreds of glass above the closed cover. I slowed down on the highway and we got out at the first exit. We pulled over on the side and called 911. There was no sign that any object hit the car; the panoramic sunroof exploded spontaneously.

We bought Xt5 on 12/04/18, on 02/19/19, brought in for transmission and check engine light. 06/10/19, brought in for routine maintenance and service. 06/16/19, on the way back from knoxville on freeway I-40, while it was raining hard, all lights inside and out and windshield wipers didn't work. Wipers were standing up right in front of driver and stop, never move back down. We were surrounded with high speed cars and trucks, and semis, in the rain and couldn't see the front with no wipers, and inside the car was pit black. We must drive for around a mile before getting to a next exit. Got off exit, call onstar for help, they said wait 90 minutes for tow truck and we must find our own transportation to get home, since it was Sunday, no one was open at that time. We didn't know where we were so we waited out the rain, and drove slowly back in town, with wipers sticking up in front of driver, to meet up with sales rep. Tim marcum for help, he loan us a car to get home and came the next day, Monday, to see jayson taylor, Cadillac manager. We asked them to buy back the car since we are so scare now what would happen next time with the car. They suggested us calling gm directly. We did, and jayda, senior case manager said she would only pay for fixing but not buying back, unless something major happened, like transmission, engine, brakes,. . We told her that this was serious, we we were in danger of loosing our lives there, but obviously it was not serious to her, we said what if the same thing happened, on freeway, fast speeding cars and trucks, raining hard, but instead of no lights and now wipers, this time no brakes or sudden stop and engine not starting. What would happened? in 6 months period, 2 incidents already, the later is more serious than the first, we rather prevent problems than having to deal with it, what if the problems getting bigger or someone get hurt.

See all problems of the 2019 Cadillac XT5 🔎.

A clear fluid was leaking from rear of car when parked in garage. Took car to dealer for service. I received numerous messages the part was on back order, had not been shipped from china, has been shiiped from china, in michigan, had not shipped from michigan, etc. During week four I went to dealer to get more details about lengthy process. I was told the car is legally a lemon after passing the 30 day point and to contact gm to begin the buy back process. I contacted gm nine times attempting to speak to a human. The 10th attempt lead me to "christina". I was advised to file the lemon law complaint through nevada due to varying state by state laws, I went to dealer again last Monday & spoke to service manager. He told us part is in TX & delay was due to computer problems at factory. Options include buy back or repair. July 2, 2019 begins week seven my car has been at dealership. Also, there's been a knocking sound coming from the left side when making a hard turn (into a parking space. ) took to service dept. They said they could not find anyting mechanically wrong & had "other customers' cars" requiring servicing. Took the car in again a week later. A mechanic and I drove car out of parking lot making left turn knock knock sound happens. Another left turin into parking lot and knock knock again taking all of two minutes. He knows what the sound is and will put repair order in to fix car. When I took car in 5/21/19 I advised them the knocking sound had returned and was coming from the right side now when a hard turn is made.

As I was driving I smelled a burning smell. A few seconds later saw a fire/smoke coming from the front right side of my car. I pulled over and took a look. Confirmed my car was on fire. I called 911 who connected me to the fire department. I then ran to the gas station and got a fire extinguisher. I then used the fire extinguisher and extinguished the fire. I made a claim with my insurance company who ordered a tow truck to transport the vehicle to an auto repair shop.

With the sunroof open when I get to 40 to 45 mph you think your ears are going to explode. It is actually painful. I am very concerned as I also have a service dog that is with me at all times and their ears are even more sensitive than ours. I am also the only care taker for my 95 year old mother in law who is always asking me to open the sunroof so she can get the sunshine. This is obviously a design flaw! the dealership tested all the new ones on the lot and they all do the same thing. This was all done on a city street I can't imagine if I tried it on a freeway.

The back up guidance lines and warning indicators do not always appear or activate when the car is in reverse associated with the back up camera. They are missing intermittently when backing up. I was backing up and trying to judge distance and clearance in my new car. This assist device being non-functional allowed me to back into bushes, doing no damage, but causing alarm. I returned it to the dealership for repair twice and was informed that it was a common problem that nothing could be done about. This began on purchase 3/31/2018 and continues. I will continue to address it with the dealership, but don't expect any long term fix by them. I will maintain my due diligence to ensure I do not run into another vehicle or person, but improperly functioning safety assistance devices are infective and the manufacturer should be made to ensure their proper operation, since I understand this is a common problem on Cadillac and other gm systems.

My wife and I went for a ride with our little dog with us, and as always he likes the window down so he can stick his head outside. No sooner than we had lowered the one (1) window we noticed an extreme amount of cabin pressure and buffeting, to the point that it caused extreme inner ear pressure and pain. At this time we also had the shade cover for the panoramic roof opened. We closed the shade cover to see if that would help with the window down, but the cabin pressure remained. The only thing that seemed to help was lowering at least a second window in the rear. After this experience I called sewell Cadillac in houston, TX where we leased the vehicle and I talked to two (2) people about this problem which we had never experienced in any vehicle we owned prior to this. I was told that the dealership and Cadillac is aware of the problem and that the problem was created when Cadillac designed this and probably other vehicles and sealed the doors and the components to make for a quiet cabin experience, and not allowing any air to escape. The problem I stated is we were never made aware of this by Cadillac in any literature we had nor did anyone at the dealership make us aware prior to leasing. As I told sewell Cadillac representatives I talked to, we never experienced this with any past vehicle and if we had known and had been told about this issue, we would never had leased this vehicle. I did explain that now we can't ever lower a single window without the pressure and extreme pain and do not like to have additional windows down. We believe we were misled by not informing us of a known issue so as a consumer we could make a decision if it is something we could live with, and in our case we can't. We also believe since they were aware and never told us about this issue, this may be considered consumer fraud.

Engine shuts off at stop light restart, stops and restarts or in garage does same thing. We submitted concern to dealer states it is factory setting. This is a safety concern, serious.

I have an Cadillac xt 5 2017. The lane departure warning does not work as advertised. I have spoke with several people from the dealer to dealers representative and regional manager. After 5 weeks the regional manager told me that the ldw was working properly as designed. He offered me some type of compensation ( $300 ). He agreed that I was correct that the way Cadillac advertised this was incorrect and thank me for finding it. He said Cadillac will be changing how they advertise this option. Well great what do I do with a $ 54,000 dollar I purchase that had false advertising. I have had ldw in other gm vehicles and know how they work. Now to the problem, when I go over the line the seat is suppose to vibrate or hear a beep. I have tried to have either work but going over the line over 100 times it only worked 5 times. I was going over 40 miles per hour and the law was green but only alerted me those 5 times. Also I was about 6 feet over the line each tine it went off those few times. My concern is what happens if I nod off or fall asleep and drift over the line and I hit the car, curb, tree or telephone pole. I was also told that since I have lane keep assist that will keep my vehicle from going over the line. Well I also tried that and the car does slightly pull me back in but if I pull to the right or left on over ride the lka where is my warning. I can not be the only one who noticed this. Please help me.

Platinum version (top of the line model) has widespread premium leather dashboard defects on brand new vehicles, so bad that both showroom new replacement premium leather dashboards are all defective. I first noticed mine several days after purchasing mine in October 2016. It has taken over 9 months with gm/Cadillac corporate involvement to finally find my 5th replacement dash that does not have defective leather! the dealership showed me a brand new Xt5 platinum on their showroom floor with bubbled premium leather dash. It is only affecting the Xt5 platinum models because the leather is different. It is apparently a national issue.