Navigational (global Positioning System) Gps Problems of Cadillac XTS

Cadillac cue system is not working. Cue has been replaced twice now and the same issue keeps happening, first it cracks and then you loose touch screen then it goes black. No gps available making my commutes dangerous.

See all problems of the 2013 Cadillac XTS 🔎.

Last year, we bought our car from a dealership used. We noticed the Cadillac cue was very glitchy. We took it into the dealership and they calibrated the system. We were on a trip using the gps and it glitched several times. Had to pull over and set up our phones. Nothing works in the Cadillac cue when this happens. Climate control, gps, apps, wifi, and music. Took it back, told it was no longer under warranty and gm was aware of all the issues yet refuse to do a recall. Dealership said eventually it would shatter. Well, yesterday, we got in our car and noticed it had in fact shattered. Top right corner and bottom left corner. This is a huge hazard as it would cut someone. The system glitches whether the car is moving or setting still in park. Called gm today and they basically said it was on us.

See all problems of the 2017 Cadillac XTS 🔎.

The Cadillac cue screen freezes while I am driving the car (vehicle in motion - or could be stopped at red light, but engine is on). This has happened dozens of times during the past 1 year that I have owned the car. I am suddenly unable to increase/decrease volume, change radio station, cannot use gps, cannot adjust anything on the cue screen -- it is completely frozen. The only way to get it working again - pull off to side of road. Shut engine off; get out of car; lock the car doors; re-enter the car; start the vehicle engine - usually the cue screen is once again responsive at this point. This is a major pain as during a recent 1 hour drive to pennsylvania, it happened 4 times and I had to pull over to the shoulder of interstate highway I-195. Exiting any vehicle on an interstate highway is somewhat nerve-racking.