general problems of the 2012 Chevrolet Cruze - part 2

77 problems related to steering have been reported for the 2012 Chevrolet Cruze. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2012 Chevrolet Cruze based on all problems reported for the 2012 Cruze.

36 Steering problem

Failure Date: 07/01/2014

Purchased used 2012 Cruze from local chevy dealer. Steering has no free play in the steering wheel, causing constant back and forth corrections and swerving in lane especially at high way speeds. Got pulled over by police thinking I was drunk. Also takes a lot of effort to keep the car centered down the lane, and if you stop focusing on the steering for even a second the car is swerving out of the lane. Congratulations to chevy for producing such a fine product. Apparently they never thought to drive the prototype to see if the stupid thing works. Duhhhh thank you.

37 Steering problem

Failure Date: 06/19/2014

On this particular occurrence the lights on the radio display began to flicker and then all electrical power to the dashboard, airbags, and the electrically assisted power steering went out. It remained off for approximately 10 to 15 seconds. As a result I had no control over the vehicle. The electrical came back on and the dash display depicted the warning message check stabltrack, or words to that effect. I took it to the dealership and they said that nothing showed up on the scope and there was nothing they could do. This has also happened to my grand daughter on 07/09/2014 out in colorado as she is using the vehicle for school and work. Again the dealer states there is nothing showing up on the scope and they have not been able to duplicate the issue even though she had her friend record the event with their cell phone. During this event the vehicle could not be restarted after the vehicle was turned off in a parking lot. After an hour wait the vehicle was started.

38 Steering problem

Failure Date: 06/13/2014

Since 11/13 to present, I've been experiencing instances with the stability trak issues with the radio turning on/off for a few mins; the dashboard lights would blink and go dim; it happened often when I'd use the defogger and try to let the window up/down and it would also dim my headlights (I noticed that in the evenings) or even just using the turn signal. Recently I was hitting the highway & the power steering went out, the doors unlocked & the messages were on my dash. There's also a dark ring around my steering wheel for the airbag that I believed tried to open. I had to turn the steering wheel with a lot of force to pull to the side of the road to avoid getting hit from behind. I turned the car off & waited a few minutes & turned it back on. It came back on with no issues. The next day the power steering went out again but this time I was in the driveway after arriving home. Both times that this has happened, I was using my ac. I went to the dealership & was told that the codes may not come up since it had only happened 2 times. I took it to advance auto and they put it on their computer and no codes showed up. I was told by the place that I purchased my car from to wait for the recall. I've been checking every day since then to see if there is a recall for my car because I don't want to pay for repairs that should already be on the recall list! I'm too afraid to drive the car a long distance for fear of getting hit or even killed by other vehicles if & when my car does it again.

39 Steering problem

Failure Date: 06/12/2014

I was driving to my parents house and was at a place where I had to turn so I turned and my steering wheel locked up and I almost hit someone because my steering wheel wouldn't turn. This has happened several times and every time stability track pops up on my screen and my radio flickers on and off and my blinker doesn't make a sound when this happens. Now my brakes are starting to act up too when I press the brakes sometimes it rocks back and fourth while I'm stopped also the car makes a funny noise while in park.

40 Steering problem

Failure Date: 05/14/2014

I am filing a complaint on a 2012 Chevrolet cruz LS, that I purchased at cowboy motors. I purchased this vehicle on June 07, 2013,it had 46211 miles and it now has 49789 miles. Recently, my wife noticed the radio would cut off and a month ago she told me about an issue dealing with the steering. She said it would get hard to control and sometimes almost impossible. Also, the dash indicator light came on symbolizing that we needed to check the steering. I begin to drive the car to see what was happening, nothing happened, until about 10 days ago it happen to me. I have called the dealership and asked if there has been any problems listed with the steering, I was told no but I should bring it in since I had a extended warranty and it would cost a $50 deductible if the warranty covered it. I got on the internet and found out that there is a list of people with the same problem as ours. I am fearful for my wife and grandchildren. I feel that this is a defect in the automobile and something should be done by the dealer or manufacture, to address the problem and from what I read, no one seems to know what the problem is exactly. This is a safety factor issue and my concern is what can I do to get my car fix without it costing me.

41 Steering problem

Failure Date: 05/05/2014

Purchased the car on 28 April 2014 from knox Ford in radcliff, ky. Noticed a faint burning smell. Was advised that I rode the clutch during the test drive. Had the car checked out and was advised it was good to go. The car was delivered on 30 April. It was finally driven on 5 Monday 2014 down to fort campbell, ky. At that point the car reaked of burning ceramic and the power steering locked up completely. After resting it for a few minutes and restating the car, it reengaged. Contacted dealer and was advised to go to local chevy dealer for assessment. Chevy dealer advised that the power steering module was reading that it was out of center and disengaging. Was also advised that a part of the clutch assmbly had been replaced a few thousand miles previously and seemed to be rubbing incorrectly. Knox Ford advised me to return the car to their dealership (120 miles away) and they would work on the car. Upon leaving the other dealership, the power sterring locked up again and didn't reengage. Drove the car 120 miles without power steering and returned to knox Ford to have them take to to a chevy dealership. The power steering module was replaced and the car aligned. The chevy dealer couldn't find an issue with the clutch. Reclaimed the car on 16 may 2014 and drove the car back down to fort campbell today 19 may 2014. Once again, the burning smell has returned. Not as strong but it's still there.

42 Steering problem

Failure Date: 04/07/2014

As I drive down the road my stability trak light comes on and my radio turns on and off. Now my power steering goes out and my car won't always start. I've taken it in 3 times to have these issues fixed and nobody can seem to figure out what is wrong. I've been left stranded with my 3 year old son because my car wont start. I've only had this car 2 months and it is by far the worst car I have ever had.

43 Steering problem

Failure Date: 04/07/2014

Radio starts turning on and off,stability control lights flash,power steering gets hard to turn. This is the third time we brought it to the shop. Its good for a week or so and does the samething again. They claim this is the only Cruze they ever heard of doing this. I don't think so not according to your web site somebody knows this is a big problem. Why do dealer ships think lying is the way to solve the problem, I mean it just come out and say ya your daughters car is not the only 2012 Cruze with this problem! my patience are getting a little thin. Car was bought with 20000 miles on it by my oldest daughter who is 20 yrs old and putting herself trough college to become a nurse. She was so happy when she bought the car now she thinks she bought a lemon! car from kissel Chevrolet calumet mi cant figure out the problem, its to late when somebody gets hurt or worse!!!! concernd father.

44 Steering problem

Failure Date: 04/01/2014

Vehicle started with the radio panel light flashing on and off and the radio would also turn off. Today the electrical problems progressed greatly, impacting the power stealing I was turing around the corner and , the steering seems to stick/bind and requires additional effort to make a steering correction. I almost hit the car waiting in the corner for the light. But I was able to control the steering while even though it was very hard to do.

45 Steering problem

Failure Date: 02/24/2014

On a straight away the vehicle will drift and when you make a correction the steering wheel catches or sticks. The first time it happened in February 2014 it was discovered that the power steering gear was defective and was replaced under the 36,000 mile warranty. It has failed again on 11-10-14 for the same issue and part at 51,000 miles and is currently being replaced by the dealership at my cost of $1,348. 00. On a snow covered road this vehicle would be uncontrollable and could cause a serious crash. It may also mimic an over correction due to the sudden jerk of the front wheels. If this would or has occurred to other owners, no one would suspect the power steering gear because it would be damaged in the crash.

46 Steering problem

Failure Date: 02/20/2014

My 2012 chevy Cruze turned the radio dashboard on/off and the heck engine light came on in December 2013 the engine light remained on the radio only once then didn't do it again. In February 2014 it started doing it again this time the stereo would turn on/of, the dash board on/off and my locks would unlock and lock themselves the blinker stopped making the clicking sound and the open door sound failed as well. This problem would occur occasionally until April 2014 the vehicle started to do all the issues above except this time it would include anti theft,service stabiltrack,and power warnings every time and the vehicle would turn off/on the engine and required me to put it on park and turn it off/on. In may 12 of 2014 I took the vehicle into the Chevrolet dealer to resolve this issue. They resolved several issues to what they believed resolved the issue of the vehicle turning on off. That didn't resolve the issue. My vehicle now is worse it turns off/on while driving accelerating or decelerating. It turns the radio on/off and gives me the same errors codes. Its life threatening as I almost got into a accident jumping onto the free way June 1014, my vehicle turned off and would not turn on on the free way entrance and a vehicle from behind was about to hit me. My vehicle is un safe for ,me and my family keeps turning on/off and I have taken it to Chevrolet dealer 3 times and they do not know what is wrong. Life threatening issues!!.

47 Steering problem

Failure Date: 02/05/2014

While driving all the lights are coming on, on the dashboard. The brake lights, service stabilitrak light, and the abs light and the radio blinks on and off and then sometimes the radio stays off for several minutes. I had taken the care to the dealership to have them to check it and they advised me it was my thermostat causing the issue. They replaced the thermostat which was under warranty and the dealership said everything was ok to go. A week later the all the lights on the dashboard came back on again I took it back to the dealership and they advised me they didnt see any codes reading that there was and issue. I showed them the pictures and the video that I captured while the car was doing it and they advised me I had a electrical problem but they can't find it. The problem is still an issue and its still doing the same thing.

48 Steering problem

Failure Date: 02/05/2014

I was sitting at a stoplight to turn left. After the light turned green I applied pressure to the gas pedal and noticed a slight loss of power. As I proceeded through the turn I had difficulty turning as though I had no power steering. Once through the turn I still has no power steering and noted a message on the dash reading "service steering". I controlled the car to the next stoplight which was approximately 1/2 mile during which time I still had no power steering. At the stop light I turned the car off, and started it again. After restarting the car I had no more problems with the steering. Prior to this instance and multiple times following I have had issues with the electrical system failing. It usually begins with the radio board "blinking" off. By blinking I mean that the radio completely shuts off and the radio dash lights blink off and on until it finally returns to full power. But usually its not a one time thing. There are times where this occurs every 5 seconds until I'm able to pull the car over and turn it off. While this occurs I will get a message on my dash cluster saying to "service stabilitrac" along with several other cluster lights that blink. I have taken this car to the dealership where it was purchased and they have not been able to reproduce what I've experienced, and such they have not been able to fix anything. This first began while the car was under bumper to bumper warranty, but that has since passed and if they were able to actually fix anything I would be stuck with the bill.

49 Steering problem

Failure Date: 01/30/2014

Vehicle momentarily steered to right without driver input. Vehicle was going straight on interstate at approx. 70 mph and pulled to right for approx. One second, then went back to normal. Happened approximately seven times on 110 mile drive. We (wife and I) were just fortunate that no one was near us in right lane when these anomalies occurred. Took vehicle to dealer and dealer put approx. 100 more miles on vehicle and could not duplicate problem. Dealer checked alignment and it was within specifications. Have researched online and found vehicles with jtekt eps system having similar steering anomalies. Concerned that steering input not controlled by driver can cause vehicle accident at highway speed. This is a potential "catastrophic" safety issue, so please investigate.

50 Steering problem

Failure Date: 01/15/2014

Recently, car radio has been flickering on and off, along with service notifications of stabili trac, traction control. Chevy dealer notified, serviced car, found nothing and has no explanation. Today, stopped at a corner to make a right hand turn. As I was accelerating at approx 2-3 mph around the corner, then steering was lost and could not turn the corner. Lost all control of car. Very fortunate there was no damage or injury to anything or anyone. Scary incident that could of had a worse outcome.

51 Steering problem

Failure Date: 01/03/2014

It begins with the radio blinking on and off when this is happening there are several things we notice that goes on in the instrument panel such as signal lights no sound, sometimes putting the window up will trigger the wrench to be displayed, also loss of the ability to turn the wheel. No cruise control when the radio is blinking.

52 Steering problem

Failure Date: 12/18/2013

Driving at speeds in the 40 to 75 mph range on a straight road, if there is no steering adjustment for a few seconds, the steering seems to stick/bind and requires additional effort to make a steering correction. Almost as if the electric power steering "falls asleep".

53 Steering problem

Failure Date: 12/17/2013

The radio and dash board lights (service stabilitrak) have been flashing on and off then this evening while driving on a straight road, the "service power steering" light flashed on and my steering wheel locked up. That continued for approx. 2 minutes then started working correctly. When I got home and pulled into my parking spot and turned my car off everything turned off, including my interior lights and I couldn't remove my key from the ignition. I let it sit for approx. 5 minutes then tried to start the car and it did turn on so I turned it off again and I was able to remove the key. The dealership I bought the car from two months ago (used, with 38k miles) told me that this is not covered under the power train warranty but would have been covered under the bumper-to-bumper warranty (expired before I bought the car). Now, I'm responsible for paying for a serious defect that could potentially result in a serious or fatal incident. Chevrolet/general motors -- please fix this without causing consumers any further monetary, physical, or emotional issues.

54 Steering problem

Failure Date: 12/16/2013

December 2013 -- the radio and dash board lights (service stabilitrak) have been flashing on and off then this evening while driving on a straight road, the "service power steering" light flashed on and my steering wheel locked up. That continued for approx. 2 minutes then started working correctly. When I got home and pulled into my parking spot and turned my car off everything turned off, including my interior lights and I couldn't remove my key from the ignition. I let it sit for approx. 5 minutes then tried to start the car and it did turn on so I turned it off again and I was able to remove the key. February 2014 -- the same things are happening and the power steering turns off and the steering wheel locks up may 2014 -- power steering turns off and steering wheel locks up; battery completely dies randomly; new dealership tells me the battery cables need to be replaced; however, other Cruze owners who have filed a complaint with the same issues and had their battery cable replaced report that this does not resolve the issue.

55 Steering problem

Failure Date: 11/15/2013

The center information center with the radio began shutting on and off while driving. When the display & radio shuts off, even the blinker wouldn't make a sound. Sometimes during this a notification would come up "service traction control" and/or "service stabilitrack. " I tried troubleshooting it myself for a few days. Sometimes the blinker, seat warmer, or even plugging in my phone to the usb port seemed to trigger it. I noticed the voltage fluctuating from 12. 9 - 15. 2v while driving or at a stop. The day that I took the vehicle in for repair, all the notification lights began to blink and then the power steering went out during a left turn. The dealership replaced both battery cables and mentioned that they've had many of these cars in with this same issue. The issue appeared to be resolved and the car was running great, until yesterday 1/15/14. Everything mentioned above, except for the power steering loss, is happening again. If you search the internet and youtube, you'll quickly see this is a growing problem that needs to be resolved and recalled.

56 Steering problem

Failure Date: 11/01/2013

Driving in a straight line for ~10-15 seconds at speeds over 40 mph will cause the steering wheel to "stick" in what feels like a notch that requires an over-correction to get the car to respond and change direction again. When this happens, the car's electric steering will kick back in with a little swerve to the left or right that feels slightly dangerous in slick conditions where over-correction could lead to a slide.

57 Steering problem

Failure Date: 10/23/2013

I was driving my vehicle pulling up to a stoplight and as I was stopping my radio turned off and a warning came up on my display saying to service power steering I could feel my power steering go out at this time. This has happened several times as well as warnings saying to service traction control. I took my vehicle to the dealer for repair. Before I did this I researched online my issue and found that the most likely problem was the negative battery cable. I told the repair department about my research and that was what was wrong with the vehicle. My concern is that if the power steering had gone out while I was turning this could have caused and accident.

58 Steering problem

Failure Date: 08/27/2013

This started this week, the electrical parts (radio, speakers, turning signal clicker, ac etc) will constantly flicker off then come back on after about ten seconds, every time I have the car running. The stability warning will sometimes go on but will eventually go out. The specific incident occurred the the 27th of August when I went to take a left turn, on to a highway. When I went to make a turn my power steering locked up and almost caused me to hit a passing car and get rear ended. It specifically locked up at about ten miles an hour while picking up speed. After I returned to my parking lot it locked up again and caused me to hit a barrier, slightly damaging the front bumper. Since then my power steering will sometimes lock up making it extremely difficult to turn.

59 Steering problem

Failure Date: 08/15/2013

While driving on the highway, I noticed that the steering wheel would intermittently "stick" in center position, making it difficult to make the minor adjustments necessary to drive straight on a road that is not perfectly flat. My car has had this issue intermittently the entire time I have owned it, and occurs in varying degrees. I received the letter that Chevrolet was doing a special coverage warranty extension for the problem, yet my dealership cannot reproduce the issue and will not fix it. I feel this is completely unacceptable. A part defect in the steering system like this should be fixed with a recall, fixing every vehicle. Because it's only a warranty extension, they will simply never reproduce the issue and it will never be fixed. This does not make me comfortable.

60 Steering problem

Failure Date: 08/08/2013

Tl- the contact owns a 2012 Chevrolet Cruze. The contact stated that while driving approximately 35 mph the steering became difficult to maneuver. The vehicle was taken to the dealer for diagnosis. The contact was not aware of the repair necessary. The vehicle was being repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 44,000. Da.

61 Steering problem

Failure Date: 08/01/2013

I am having problems with the electrical inside my car cutting in and out, all electrical turns off. Service checks come across dashboard for power steering, stability check control, and traction control. The power steering has stopped working at times as well. I am not sure but if you are turning it appears that the turn signals stop working from inside the vehicle. Headlights are dimmer than normal when it cuts in and out, it flickers with the shortages. I have taken it to the dealership three times now. The first time they tightened a ground wire, the second time they couldn't find a problem, third time they replaced the engine control module, and now I'm taking it back a fourth time to have the body control module replaced. This problem continues to get worse.

62 Steering problem

Failure Date: 06/01/2013

At highway speeds, when trying to make a slight steering correction, the steering wheel seems to stick and it takes extra effort move the steering wheel. That extra effort suddenly moves the steering wheel because the power steering seems to return and this causes the car to move as though the driver is jerking the steering wheel. It is very difficult to hold a steady, smooth track at highway speeds. The steering can also exhibit this same type of sticking while sitting stationary but this doesn not cause a dangerous situation. Though it does not do this all of the time, it is easy to drive the vehicle long enough to start this erratic steering issue. The dealer has stated that the gm service rep has never heard of such a problem and they have no TSB's or recalls in effect so they can do nothing. This is the same method of ignoring the problem that gm used in dealing with the brake booster micro switch issue. Never heard of that problem either, even though many people had complained of the same thing on a chevy forum and numerous wrecks had occurred. "never heard of the problem so we can't fix it" or is it more like "we can't fix it so we have never heard of that problem".

63 Steering problem

Failure Date: 04/01/2013

After about 15 minutes on the interstate at a speed of about 60mph the steering seems to have a spot that it sticks in and does not seem safe. Have called dealership but they say they havent heard of this problem but I can have it checked. It does not seem to happen everytime so I havent taken it in.

64 Steering problem

Failure Date: 04/01/2013

Steering binds/sticks at speeds above 45 mph when driving on a straight road. Addition effort is required to adjust steering when this occurs. This could lead to an accident since additional effort is required to change steering direction and could result in over correction. Dealer replaced steering gear assembly but the problem returned after about 5,000 miles.

65 Steering problem

Failure Date: 01/22/2013

Steering has intermittent issue. While driving at interstate speeds it feels as though the wheel gets caught in a notch. Besides that when this is occurring the electric steering gets twitchy, and pulls 1/8-1/4in to the right every 10seconds or so. The problem went away, but have read others online with similar issues. Took my car to dealer & they could find nothing wrong. Has not occurred since. At 12,000miles months before this I started my car & had the service power steering message on the drivers information center on dash. Took in at that point & was told there was no stored codes & no issues found. I am reporting this as it could cause someone to get in an accident at interstate speeds. Passing a semi the car kept twitching/pulling the 1/8-1/4in toward the semis lane every 10seconds. Please make gm fix this obvious safety defect.

66 Steering problem

Failure Date: 01/01/2013

Driving in straight line down highway @ +/-50 mph the car begins to drift, as you steer to correct back, the steering wheel has a feel like its stuck or locked and gives the feel like you have to force it back to release it. Almost feels like a dead spot in the steering for lack of a better term. I stated to notice it off and on faintly since maybe around xmas and it has seemingly been getting worse and worse happening more often and more noticeable. Just yesterday I even noticed for the first time the same feeling while just sitting stopped at a red light. Gave the steering wheel a little back and forth motion and it replicated the same stuck feeling / dead stop in the steering. Just did a little bit of checking online and see that I am not the only person experiencing this same thing so I know that im not going crazy. Here is a link I found of others experiencing the same problem. . . Read more...

67 Steering problem

Failure Date: 12/16/2012

The car suddenly developed a steering problem. While driving straight it will start to wander, when I go to make a small correction to remain going straight the steering is not immediately responsive. The steering wheel skips before it starts to make the correction which then make the car slightly jerk to one direction or the other. It is like the steering does not respond at first, this is only while I am driving straight. It seems more noticeable between 40-60 mph. I took it to the dealer who said they could not find any thing and it is normal. This is not normal it never did it until a month ago.

68 Steering problem

Failure Date: 12/14/2012

Up to this point high praise for the Cruze in general but I recently noticed my 2012 chevy Cruze eco has begun to have steering issues. This began at around 16000 miles and began sometime after the oil pan recall work was done at the dealer . (but approximately 6000 miles after that so I can't definitely attribute it to that). Tire rotation was recently performed at the dealer as well. The car has a slight pull in one direction and when the steering is corrected there is a perceptible "jerk" to the other direction. Similar to a steering wheel position sensor symptom I had on an older vehicle. Feels like the power steering "skips" or has a dead spot. L looked this up before taking it to the dealer and saw many others had a similar issue so I thought I'd file a comment.

69 Steering problem

Failure Date: 12/11/2012

While driving on the interstate the steering sticks. This is a safety problem since you have to overcorrect when it releases. This happens around 60-70 mph. The car only has 4000 miles.

70 Steering problem

Failure Date: 11/12/2012

I noticed recently the car has steering issues that were not there before. Basically the car starts to drift, it will start to pull in one direction and when I correct it its like it jerks to the other direction. It's not a violent jerk but very noticeable. Almost feels like it sticks in a certain spot. That's really the best I can explain it but it was noticeable right away. I have an appointment today to get it looked at. I hope they can figure it out. I love the car but it feels unsafe right now.



Safety Ratings of Cruze Cars
Fuel Economy of Cruze Vehicles
Cruze Service Bulletins
Cruze Safety Recalls
Cruze Defect Investigations