Steering Wheel problems of the 2000 Chevrolet Impala

Clunking noise in steering wheel.

The steering wheel design puts off center pressure on the joints of the fingers, causing seriously twisted/distored joints and bones in fingers, which aren't apparent on extended fingers. Please call, this is a sleeper.

Front of vehicle was rattling when making turns at slow speed. Dealer replaced engine cradle. In August of 2001 rattling returned. Dealer replaced steering upper shaft.

Gm not interested in satifying customers. Offered $3500 for my trouble(20 days in shop) & must keep defective car that can't be fixed. No safety defect listed.

I have got the third steering column, third set of tires and a new cradle. The problem started at 4437 miles and has continued yet @ 37204 miles. Have been to many dealers, contacted gm and now have a better business bureau complaint filed. The dealers told me it was the tires and the tire dealers told me it was the car. In 4000 miles my tires went from 9/32" to 3/32" wear. The "klunk" in the front end is still there. The vehicle likes to "wander" down the road with vibrations felt in the steering wheel. The service manager took it on many test drives and contacted the regional manager=who said "not another dime in this car". I was escorted to the sales department and introduced to a salesman for purposes of trading the vehicle in. The offer was less than nada trade value. I have contacted gm's assistance line many times and just got the "run around" with operators documenting conversation and no one would let me talk to a "real" supervisor. All I wanted to do was ask for a fair solution to the problems that the dealers and gm know that they have. My vehicle is now out of warranty with the same problems since I bought it. Why = if gm states in their literature = they are committed to "customer satisfaction" = not responsive in a fair manner and I had to take this issue to all of these extremes????????????? also at issue = is the fact that gm penalizes dealers (with bad customer surveys) due to the manufacturers engineering problems. What happened to telling the "truth" and "customer satisfaction" in business????????? (tiresize: p225/60r16).

While driving at any mph could step on brakes and steering wheel will feel like coming out of consumer's hands. Dealer had been contacted.

There is a clunk in the steering column which the dealer can not guaranty that they can fix but is normal on this line of gm cars. My concern is that this may develop into a failure as on other gm cars.

While driving and without warning column shaft upper went out, resulting in loud noises in front end of car.