Power Steering Fluid problems of the 2012 Chevrolet Impala

The contact owns a 2012 Chevrolet Impala. While driving various speeds, when the contact would make a turn or hit a bump in the road, he heard an abnormal pop sound without warning. In addition, the contact observed fluid leaking in the front middle of the vehicle. The dealer (hendrick Chevrolet, 100 auto mall drive, cary, nc, 27511, 919-439-5132) advised the contact to take the vehicle to a local Chevrolet dealer since they were out of state. The vehicle was taken to a local dealer (dan vaden Chevrolet savannah, 9393 abercorn st, savannah, GA, 31406) where it was diagnosed that the steering rack, brakes/ rotors, and tie rod needed to be replaced. Also, an alignment was needed. The steering rack, brakes/rotors, tie rod, and alignment were repaired. The contact stated that the engine now shakes independently without warning. The vehicle was not diagnosed for the failure. The manufacturer was contacted and provided case number: 8-3209374202. The failure mileage was approximately 86,800.

The contact owns a 2012 Chevrolet Impala. The contact stated that while driving at approximately 5 mph, the power steering failed causing the steering wheel to become very difficulty to turn. The vehicle was taken the dealer, who diagnosed that the power steering line was loose and was rubbing against the frame of the vehicle causing the power steering fluid to leak. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.

My vehicle's steering went out of nowhere as I was pulling into a store. There was a strong smell coming through the air vents, and very thick smoke coming from under the hood. I was unable to control the vehicle and had to stop to inspect the vehicle. I opened the hood and was overcome by smoke. I ended up resorting to calling a tow truck. I took the vehicle to a local Chevrolet dealer and was told my vehicle was involved in an accident and this was a result of the accident. My vehicle was involved in a minor accident 3 months prior. The current issue the dealer said I had, was that the catalytic converter was emitting heat and the power steering hose had burned and leaked fluid onto the catalytic converter. They refuse to fix it. I tow the car back to the shop that originally repaired it. They contacted my insurance and were informed that there was a previous recall for this issue in the 2012 Chevrolet Impala. On 8/11 a recall was issued. This was due to the power steering hose being routed too close to the catalytic converter and the heat was burning the hoses. This was causing engine compartment fires. My vehicle was manufactured 2 months after the recall. I bought the vehicle in April 2013 with 29k miles. It now has 33k miles and the diagnosis given by the dealer is identical to the diagnosis for the recall. But I am told that my vehicle will not be fixed as it did not fall under recall and are blaming the repair done by the collision center. I believe they continued to manufacture 2012 Chevrolet Impala's with the same issue and are putting people at a continued risk of having a fire start in their vehicle.