Front Seat Head Restraint Problems of Chevrolet Impala

Rented a 2017 chevy Impala for a 10 day 3000 mile road trip. I did the driving and my wife, 5' 1", spent the trip in the passenger seat. Due to the extreme forward position of the headrest and lack of headrest adjustment she was miserable the whole trip. I had been planing on buying that exact car, not now. I'll buy a used car with headrests that make sense, the ones on the new cars don't.

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2011 Chevrolet Impala. Consumer writes in regards to vehicle head rest issues. The consumer would like the head rest removed. She stated they were too large, which blocked her view.

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2011 Chevrolet Impala. Consumer writes in regards to vehicle back row head rests. The consumer stated when using the rear view mirror, the head rest obstructed his vision so that approximately two-thirds of the rear window was blocked from view.

While driving my 2011 Impala in reverse, rear head restraints block half of my view, so extra caution has to be used. This is not a problem on other vehicles I have owned. Also the front head restraints are positioned too far forward and puts my neck in an uncomfortable position. On long trips my neck aches very bad. Raising the head restraints does not help this problem. If Chevrolet has no fix for these two problems I will be forced to make them myself or get rid of this car.

The contact owns a 2011 Chevrolet Impala. The contact stated that the middle headrest in the rear of the vehicle would sit too high, blocking the contact's view of the roadway when utilizing the rearview mirror. The vehicle was not inspected by a dealer. The manufacturer was not contacted. The failure mileage was approximately 900. The current mileage was approximately 11,300. The VIN was unavailable.

2011 chevy Impala. Consumer writes in regards to vehicle headrest and not being able to see out of the rear view mirror.

The contact owns a 2011 Chevrolet Impala . The contact stated that the height of the headrest was blocking the visibility of the roadway when the contact had to look through the rear window. The dealer was contacted and they stated that the design of the vehicle could not be altered. The vehicle was neither diagnosed nor repaired. The failure and the current mileage was 32,000.

2011 Chevrolet Impala. Consumer states issues with rear seat head rests being too high. The consumer stated the rear seats has three large head rests, which makes it impossible to see out of the rear window.

The contact owns a 2011 Chevrolet Impala. The contact stated the head rest on the rear middle seat blocked his view. The manufacturer was made aware of the vehicle. The vehicle was not repaired. The failure mileage was 30 and the current mileage was 18,000. Updated 06/05/12 updated 06/07/12.

The rear headrests in the Impala are terrible. It is a safety concern/issue. They obstruct, obscure, or impair the driver's clear view. This is an accident waiting to happen. There should be a recall on this. This is a major flaw. Another thing is the side mirrors, why are they soooo tiny? side mirror are supposed to provide maximum visibilty. The driver of any motor vehicle should have a clear view of the roadway & objects surrounding the vehicle from any angle!!!! automakers, keep this in mind when designing a vehicle. Safety first!!!! do not sacrifice safety for style!!!!!!.

We, like others, didn't realize how tall the three rear headrests were when we purchased our 2011 chevy Impala. The center headrest is especially a problem; it creates a blindspot and to me is an accident waiting to happen. Gm really needs to address we owners who are stuck with this; they obviously know there's a problem because they removed that center headrest on the 2012 model. In the meantime, so far, they've ignored their big mess up and do nothing to correct the problem with the 2011 model. If we'd known what an issue this was going to be we would have never bought this car; it's beautiful, but it's also got a serious safety issue. Gm either needs to provide a solution, such as having an upholstery shop remove the center headrest or replace the seat with the new model. Does someone have to die before they'll actually care?????????????.

The contact owns a 2011 Chevrolet Impala. The contact stated the driver was four feet eleven and the rear middle seat head rest obstructed the drivers view and could potentially cause a crash. The dealer stated the manufacturer was aware of the defect and they was in contact with the manufacturer concerning the defect. The vehicle has not been repaired. The failure mileage was 10 and the current mileage was 105. Rvk updated10/27/11.

Purchased 2011 Impala lt/4 door sedan 3 weeks ago. Rear center headrest completely blocks the view of vehicle traveling behind, which prevents you from seeing the car in the rear view mirror. This is a dangerous situation. This also poses a hazard when backing up, due to 90% sight blockage. A recall needs to be issued by gm to remove the center rear headrest from this vehicle. The 2012 model of this vehicle does not have a center headrest. It only has headrests on the left and right, which proves this is an issue they have corrected for the newer model. Something needs to be done to fix this problem in the 2011. I do not feel safe driving this vehicle because of the lack of visbility.

The contact rented a 2011 Chevrolet Impala lt. The contact stated the rear seats head rest were very wide and obstructed the rear and side view. The failure and the current miles were 14,000. Rvk.

Tl-the contact owns a 2011 Chevrolet Impala. The contact stated that while stopped, he noticed that his vision through the rear was obstructed by the very large size of the rear headrests. The vehicle was taken to an authorized dealer, where the contact was informed that he could remove the headrests at his own discretion. The vehicle was not repaired. The manufacturer was made aware of the failure, but offered no assistance. The failure mileage was 5. Kmj.

The contact owns a 2011 Chevrolet Impala. The contact stated that the rear headrests were obstructing the field of vision through the rear. The vehicle was taken to the dealer, who was unable to provide assistance because the design of the vehicle could not be modified. The manufacturer was made aware of failure and filed a complaint. The manufacturer also stated that they would be getting in touch with the contact at a later date. The vehicle was not repaired. The failure mileage was 5 and the current mileage was 7,300.

The contact owns a 2011 Chevrolet Impala. The contact stated that the rear headrests were positioned too high and obstructed vision while reversing. The dealer and manufacturer were notified, but denied any assistance with the failure. The vehicle was not repaired. The failure mileage was 2,000 and the current mileage was 13,000.

The contact owns a 2011 Chevrolet Impala. The contact stated that the seat headrests were too high and obstructing visibility thru the rear view mirror. In addition, he stated that the side view mirrors were abnormally small. The dealer was contacted but offered no assistance, stating that they could not alter the design of the vehicle. The dealer advised the contact that an independent mechanic could possibly lower the seat or cut down the headrest. The manufacturer was not contacted. The vehicle was not repaired. The failure and current mileage was 500.

Rear window visibility in the 2011 chevy Impala is severely limited by the placement of read seat head restraints. A vehilce directly behind you is completely hidden from view using the rearview mirror.

The contact owns a 2011 Chevrolet Impala. The contact stated the head rest located in the middle of the rear seat was blocking the drivers view when she used the rear view mirror. The manufacturer was notified, but denied any assistance with repairing the vehicle. The dealer was not notified of the failure. The failure mileage was 0 and the current mileage was 10,000. Updated 11/25/11 updated 11/30/11.

The contact owns a 2011 Chevrolet Impala. The contact stated that the rear center headrest obstructed the rear view. The manufacturer was made aware of the failure and stated that the headrest design could not be altered. The VIN was not available. The failure mileage was 200 and the current mileage 7,200. . . Updated 09/04/12.

Rear headrests are so large they block my view and I am afraid to drive the car. I called gm and they told me to call the dealership. The dealership said they cannot do anything to correct it but I could trade in for a 2012. . . I think this is crazy! I am not the only person to express concern about this hazard. How many complaints will it take to make the manufacturer replace the seat back with the 2012 version????.

2011 Chevrolet Impala lt. Consumer states that rear head restraints are excessively high the consumer stated his rear view vision of traffic was obstructed.

My first issue was with the center head restraint in the back which totally blocks vision using the rear view mirror. I asked the dealer to remove it and I was told they could not. Backing up is impossible except with the side mirrors and traffic immediately behind is blocked when driving. This is a serious safety hazard. There have been many complaints but gm refuses to issue a recall to adjust these headrests. Also, I live in the TN mountains and the cruise control completely disengages when going downhill. The dealership told me "this was normal and all new cars did this to save gas"! I'm not that much of an idiot! cruise control is set to maintain speed. . . . Period! please. . . . Can you help?.

The contact owns a 2010 Chevrolet Impala. The contact stated that she believed that the accelerator pedal and brake pedal were too close together and she depressed them both at the same time. The contact felt that the parking brake release was too high up. The contact sent a letter to the manufacturer who advised her to take the vehicle to an authorized dealer. The failure mileage was 37,500. Updated 01/24/11 the consumer stated on three occasions she accidentally hit the gas pedal instead of the brake pedal. Updated evoq 01/27/11 updated 03/22/11 the consumer stated the head rest obstructs the driver's view when backing out of a parking space. Also, when driving down a small incline to enter a small street, the front under carriage of the vehicle scrapped the street. The platform for the foot rest on the driver; side for the left foot caused the consumer to experience foot cramps as her ankle was in a flex position as there was not enough space. Updated 05/17/11.

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The contact owns a 2011 Chevrolet Impala. While driving the vehicle at any speed, the contact noticed that it was difficult to see through the rear window due to the rear seat head rests blocking her view. The vehicle was taken to the dealer where the contact was informed that the vehicle was operating to standards and could not be repaired. The current and failure mileages were 11. Updated 12/30/lj updated 01/04/11.

The contact owns a 2010 Chevrolet Impala. While driving approximately 70 mph, the contact fell asleep behind the wheel and then suddenly encountered rumble strips in the roadway. The contact was awakened and he stated the failure was contributed to the front driver side seat headrest which was designed in a curve position and caused him to become extremely relaxed that resulted in drowsiness. The vehicle was taken to the dealer where they advised the headrest was a manufacturer design. The failure mileage was 2,000. Updated 02/02/11.

2009 Chevrolet Impala vehicles in car pool where I work have front seat headrests that are hard as a brick without any padding over the steel center frame. These hard headrests offer no protection in a rear end collision and will kill the front occupants. Sides of front of the headrest are padded but not center.

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