Two problems related to instrument panel failure have been reported for the 2004 Chevrolet Suburban. The most recently reported issues are listed below.
Our 2004 Chevrolet Suburban lt has approximately 115k miles. Periodically the entire instrument cluster, with the exception of a couple of lights, stops working. No gauges, no speedometer, etc. Sometimes when this happens the driver information center displays strange and random characters, sometimes the dic section is all blue, and sometimes it is blank. I have tried disconnecting the battery to reset the computer. This seemed to work one time, but the rest of the time this had no effect. There doesn't seem to be any pattern (day/night, hot/cold, etc. ) as to when this malfunction will occur, or when it will return to normal. We are in day 2 of an instrument panel failure at this time.
The contact owns a 2004 Chevrolet Suburban 2500. The contact stated that the cluster in the vehicle was faulty and the instrument panel failed. As a result, the contact does not know how fast she is driving. The vehicle was taken to the dealer for repair, which would cost between $500-$600. The manufacturer stated that the warranty was expired on the vehicle and would have to be repaired at the contact's expense. There were no recalls for the failure. The failure mileage was 87,000.