Air Bag Not Deploy problems of the 2013 Chevrolet Suburban

The contact owns a 2013 Chevrolet Suburban. While idling on the highway, the contact's vehicle was rear ended by another vehicle. The air bags did not deploy. The contact sustained injuries to the neck, back, head, and mouth that required medical attention. A police report was filed. The vehicle was towed to trapp Cadillac Chevrolet (200 s hollywood rd, houma, la 70360 (985) 200-3937), but the failure was not diagnosed. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was 18,000.