Carrier/rack problems of the 2015 Chevrolet Suburban

Four problems related to carrier/rack have been reported for the 2015 Chevrolet Suburban. The most recently reported issues are listed below.

1 Carrier/rack problem

Failure Date: 09/21/2018

While driving @65 mph on a four lane highway, grassy median between the north and south lanes, no other car around me, I heard a loud pop and crash. I thought my car had been shot or a window had been blown out. I saw nothing when I looked around the car. Then I heard wind and realized that my sunroof window had exploded. Scared me to death, luckily my inside sunroof panel was closed so no glass entered the car. I am certain that nothing hit the roof and cracked the window. It exploded on its own. When I stopped, it looked as if the window had bubble up and burst, as you can see in my picture, it looks as if it bubbled up and burst.

2 Carrier/rack problem

Failure Date: 06/22/2018

All of the window pillars have broken and/or come loose, dues to a manufacturing problem with the clips used. The roof rack rail also flies up while your driving and smacks the roof because of the faulty clips. I also noticed a water leak on the headliner (see attached picture) after it had rained one day. My Suburban was parked outside and I noticed the leak when I got into the car. My seat belts were also wet from the leak. This seems to be a common occurrence and issue with other 2015 Suburban owners and is a safety hazard, especially if the wiring sits in the water. I had taken it in to a chevy dealer to get it checked out, but I will have to pay to replace everything needed. If these issues are manufacturing errors and such a common occurrence, why should I have to pay to fix them? and more importantly, why is there no recall on them?.

3 Carrier/rack problem

Failure Date: 01/01/2018

The paint (black) on the roof cracked and turned white like spider webbing. Chevrolet pointed the roof I had to part 65 % and they paid the rest. Now the same thing is happening on the hood. I was told its because of the sun and heat. I don't believe so, because the rest if the vehicle sits in the sun daily and the paint is fine. The vehicle is garage kept at night. I have a 2013 f-150 that sits in the sun all day and in not garage kept and the paint is still like new. There has to be something wrong with the paint or prep job was not done properly.

4 Carrier/rack problem

Failure Date: 05/02/2017

At 48,000 miles, the ac condenser has cracked, and the dealer has told us this is a manufacturer's problem. The replacement part is on national backorder, and we have waited 5 weeks for the replacement part to come in. Niether the dealer or gm can tell us when the replacement part will arrive. I have filed a complaint with gm, and the case no. Is 8-3029151511.


Other Equipment related problems of the 2015 Chevrolet Suburban



Fuel Economy of Suburban Vehicles
Suburban Service Bulletins
Suburban Safety Recalls
Suburban Defect Investigations