Forward Collision Avoidance Problems of Chevrolet Suburban

The contact owns a 2021 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the forward collision avoidance system activated and abruptly applied the brakes, dramatically reducing speed of the vehicle. Later, the contact stated that while driving at an undisclosed speed with the adaptive cruise control activated, the vehicle inadvertently accelerated, requiring the contact to depress the brake pedal to avoid a collision. The vehicle returned to normal functionality, but the failure became a regular occurrence. The forward collision avoidance warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the forward collision avoidance warning light and the adaptive cruise control module. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 28,000.

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The contact owns a 2022 Chevrolet Suburban. The contact stated that after an unknown over-the-air (ota) software update was performed, the forward collision alert system failed to operate. The contact was made aware of the failure while reversing the vehicle. The contact stated that the alert failed to alert her of a nearby vehicle. The vehicle was taken to the dealer, and the dealer confirmed that the forward collision alert system chip needed to be installed; however, the chip was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was a chip shortage. The failure mileage was approximately 1,000.

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