Propulsion System Traction Battery Management System/energy Control Module (bms/becm) Problems of Chevrolet Volt

The contact owns a 2016 Chevrolet Volt. The contact stated that while operating vehicle the "propulsion error” was displayed, and the message "shift to park" was displayed while driving. Additionally, the vehicle occasionally failed to immediately start. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the battery energy control module (becm) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the manufacturer’s extended warranty coverage related to the failure. The failure mileage was 98,500.

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The contact owns a 2017 Chevrolet Volt. The contact stated while driving at approximately 35 mph, the “propulsion power reduced” message in the driver information center was illuminated. The contact stated that the vehicle was losing motive power. The contact stated that the failure was intermittent but had occurred at various speeds, and the vehicle lost motive power. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the battery energy control module (becm) needed to be replaced and reprogramed. The vehicle was not repaired. The contact stated that the vehicle was no longer operable. The manufacturer was informed of the failure. The contact researched and related the failure to a customer satisfaction program for the becm; however, the contact was advised by the manufacturer and the dealer that the vehicle was not covered under the csp. The failure mileage was approximately 110,000.

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The contact owns a 2017 Chevrolet Volt. The contact stated that while driving approximately 40 mph another unknown vehicle crashed into his vehicle which went airborne and over the median . There were no warning lights to illuminate. There was not reported a a police report was filed. There was no reported fire or air bag deployment. The contact sustained injuries to his neck and back and medical attention was provided. The vehicle was towed to a body shop who informed him the battery was scratched. The vehicle was towed to the local dealer where the battery electronic module was damaged due to being dropped. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 78,000.