general problems of the 2017 Chrysler Pacifica - part 1

Steering is loose and fails at times resulting in very hard turning. When making a left turn into oncoming traffic, lost steering entirely for a few seconds. Symptoms point to failing steering rack which is very dangerous.

What component or system failed or malfunctioned, and is it available for inspection upon request? intermittent loss of eps assist during gradual turns, especially when the steering wheel is near the 11 o’clock or 1 o’clock position. How was your safety or the safety of others put at risk? not being able to control the steering wheel puts my safety and others at risk. No, the problem has not been reproduced or confirmed by a dealer or independent service center. No, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. No, there weren't any warning lamps, messages or other symptoms of the problem prior to the failure, and it occurs when the steering wheel is at 11 or 1 o'clock at speed.

There was no accident, my power steering on the messenger screen says service power steering and it just started it comes on and off periodically while I am driving I don't know about anybody else but I see this as a very serious safety issue I would like to report it.

This occurred on [xxx]. I was driving with two passengers heading west bound on [xxx] in ohio and starting to go off an exit ramp. The passenger side power window went down without anyone pressing a button. I pulled up on the driver-controlled passenger window switch to correct the window, and it went up. But, either immediately upon going up or shortly after (I don't remember), the van experienced a series of electrical faults. The cel came on, I start hearing warning chimes, the infotainment screen rebooted. I heard a clicking noise from under the hood, which I later learned was the parking pawl trying to engage. Dash screen said something about "speed too high to shift to park. " momentarily the wheel jerked hard - I think I lost power steering (if the car fully shut off I think that's what happened). I gained control and directed the car to the side of the road. I don't know what state the car was in at this point - either fully off or electrically on but no engine power. In any case, I shifted to park, pressed the on/off button and the car fully shut down. After a couple of minutes I attempted to start the car again, and it started right up with no issues. The cel was lit, but the car drove fine. When I got to my destination about 20 miles away, I checked the battery terminals. I found that the negative terminal could be turned about a quarter turn if I used some force, but it was not what I would consider 'loose'. I still tightened the connection as much as I could, to the point that the connection was now immovable. The cel cleared after a few cycles of turning the car on and off. A scan later showed that code p1b14 was stored. I called multiple Chrysler dealerships and each told me that they could not diagnose the problem unless it was actively acting up. The car has not malfunctioned since the incident four days ago. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

When going around curves or turning the steering wheel is returning back to center it acts like something in the steering system hangs up like it sticks. This may result in oversteering causing a wreck. Its when the steering wheel is in the 11 o'clock and 1 o'clock position. It can catch you off guard and be very dangerous.

Recently, in the last 2 weeks since the writing of this post, I've noticed a sensation when doing a gradual turn anywhere between 20-60 mph, and the steering wheel is at the 11 or 1 o clock position, the vehicle "sticks". I then have to put force on the steering wheel to get it back to center and straighten out the driving path. This puts me and other drivers on the road in danger because it's extremely easy to oversteer and swerve off the road or into another driver, injuring or killing passengers. Although I have not taken this to a dealer yet, there are numerous articles online clearly stating this is a very dangerous issue-specifically with my 2017 model year. I see no warning lights that accompany this behavior. And that makes it all the more dangerous. Without any awareness of the issue, it's a lot more probable to experience the behavior and cause an accident.

The stick steering sticks around long curves and turns and it takes force to correct the wheel which feels very unsafe while driving.

Steering sticks during a gradual turn. It will catch up but then causes over correction. This has happened multiple times and based on my research, this is a model-wide problem. See campaign pe25009 for more details.

The steering will intermittently stick while driving at highway speed approximately 50 miles per hour while turning slightly left or right. I am concerned the sticking of the steering could cause over steer resulting in left of center potentially causing a crash. The problem has not been diagnosed by a mechanic yet but will be checked out soon. The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem prior to steering sticking. Symptoms started approximately late July 2026.

Noticeable "sticking" or binding feel during gradual turns-often near the 11 o'clock or 1 o'clock steering wheel positions-which can cause unexpected oversteer at highway speeds. Very scary feeling since you almost loss control of your vehicle at highway speed. I read many forums which they report the same issue.

This is in regards to the potentially death-inducing NHTSA campaign # pe25009. Within the past two weeks, I have experienced an intermittent and concerning steering problem with my 2017 Chrysler Pacifica. When traveling approximately 20–60 mph and making a gradual turn, particularly when the steering wheel is positioned around the 11 o'clock or 1 o'clock position, the steering appears to "stick" or bind rather than naturally returning toward center. I must apply additional force to the steering wheel to overcome the resistance and bring the vehicle back toward a straight driving path. This behavior is extremely concerning because the steering does not respond normally and unexpectedly requires additional steering force to correct the vehicle's path. When this occurs during normal highway or city driving, there is a significant risk of unintentionally applying too much steering input while attempting to overcome the binding. This could cause the vehicle to suddenly move outside its intended path, potentially resulting in a lane departure, collision with another vehicle, or loss of vehicle control. There are no warning lights or dashboard alerts associated with this behavior. This makes the issue particularly concerning because a driver may have no indication that a potentially serious steering problem is occurring until the steering resistance is encountered while the vehicle is in motion. I have not yet had the vehicle inspected by a Chrysler dealer, so I cannot identify the specific component causing the problem. However, I have since found numerous reports and discussions describing similar steering behavior involving 2017 Chrysler Pacifica vehicles. Given the potential consequences of unexpected steering resistance or binding, I believe this issue warrants investigation.

Mainly driving on highways at the end of long curves the steering is sticky and it is difficult to change the steering wheel back to 12 o'clock. Unpleasant and probably unsafe driving, as overreacting could occur, if it will stick more. It is happening more and more often.

Steering is sticking at 11:00 and 1:00 positions.

Our 2017 Chrysler Pacifica has been experiencing a steering malfunction that appears to be identical to the condition currently under investigation by NHTSA under action number pe25009. For the past few months, the steering wheel has intermittently exhibited a sticking or binding sensation while driving through gradual curves. When this occurs, the steering wheel becomes temporarily resistant to movement, requiring the driver to apply additional force to overcome the resistance and continue steering through the curve. When the steering wheel releases from the sticking position, the sudden change in resistance can make it difficult to maintain smooth, controlled steering. The problem has become noticeably worse and more frequent over the past few weeks. We had the vehicle inspected by an independent mechanic, who advised that the power steering motor needs to be replaced and recommended that we take the vehicle to an authorized Chrysler dealership. The Chrysler dealership (lewis Chrysler Dodge in fayetteville, ar) inspected the vehicle and informed us the steering rack and pinion assembly and both tie rod ends need to be replaced and quoted us a cost of $4,450 for parts and labor. After researching the problem, we discovered NHTSA preliminary evaluation pe25009 involving 2017–2018 Chrysler Pacifica vehicles. The symptoms described in the investigation closely match what we have been experiencing, including intermittent steering resistance during gradual turns and the need to apply additional steering force to overcome the resistance. Because the condition has been getting worse, we are concerned about the possibility of a total loss of power steering while driving. We cannot afford the quoted repair cost, and because of our safety concerns, we have stopped driving the vehicle. We are submitting this complaint so that our experience can be documented and considered part of NHTSA's ongoing pe25009 investigation.

The steering wheel has begun "sticking" when driving >35 mph (estimate, not measured). It seems to stick somewhere in the 10:00/1:00 range, and can be resolved by giving a small but firm counter-tug. So far, there has been no accidents, and seems to be resolved easily but there is a small concern that perhaps it could get worse or happen at an inopportune time which could be dangerous.

The steering wheel has a catch when turning from the right back to center. It feels like the power steering is cutting out and then kicks back in when turning. It is possible to leave the steering wheel turned and when you take your hands off the wheel it will stay in that position. You have to hold the wheel with both hands when turning due to the jerky turning experience. No mechanic dealer or insurance reps have looked at the vehicle. There have been no warnings, lights or messages notifying a problem.

Intermittent loss of power steering when on the highway going around curve to another highway. Steering while locks while turning right and does not naturally turn back left. Making it difficult to correct. Also noticed at low speed steering wheel becomes heavy and hard to turn.

Steering sticks when turning at a lower speed which causes me to have to over steer in the opposite direction and have to steer back fast when it frees up so I do not swerve. This happens frequently.

The car has developed an unsmooth turning sensation that I noticed at highway speeds causing over / understeering curve turning. It is gradually becoming worse over the last few months, but it is not a daily driven vehicle, maybe once a week or so.

I have been had intermittent loss of power steering during gradual turns and then suddenly it returns. Very dangerous situation!!.

Steering wheel got hard while I was driving home. Warning light came on. I pulled off of highway and got on access road to drive home. It was hard to turn steering wheel. The next day I took it to dealership and they said my van was not covered under recall but yet there is a recall on this problem. Not sure why my van is not covered thru this recall. I would like to know why if yall can respond to this.

At speeds between 20-80mph, the steering wheel sticks while turning to the right. I have to force it to come back to center after the turn. It does not do this all the time but has become more frequent lately. As yet, it does not do this while turning to the left.

I have a 2017 Chrysler Pacifica that I recently purchased a couple months ago. I've noticed now that while I'm driving and steering in a slight curve or turn the steering wheel almost gets stuck and locked up and I have to use extra force to correct it. There isn't any recalls on this yet but I have researched it and it's apparently a known problem with these minivans.

Recently, in the last 2 weeks since the writing of this post, I've noticed a sensation when doing a gradual turn anywhere between 20-60 mph, and the steering wheel is at the 11 or 1 o clock position, the vehicle "sticks". I then have to put force on the steering wheel to get it back to center and straighten out the driving path. This puts me and other drivers on the road in danger because it's extremely easy to oversteer and swerve off the road or into another driver, injuring or killing passengers. Although I have not taken this to a dealer yet, there are numerous articles online clearly stating this is a very dangerous issue-specifically with my 2017 model year. I see no warning lights that accompany this behavior. And that makes it all the more dangerous. Without any awareness of the issue, it's a lot more probable to experience the behavior and cause an accident.

My 2017 Chrysler Pacifica (VIN 2c4rc1bg5hr540556, approximately 99,880 miles) intermittently loses electric power steering assist while driving. The service power steering warning illuminates and steering effort increases substantially. Assist returns on its own without restarting the vehicle. Failures correlate with extended driving and heat. I scanned the electric power steering module directly. It reports dtc c2217 (electric power steering module internal) and c2210 (ecu over-temperature), both stored and currently present. Live data captured at idle in park shows 7. 98 nm of driver steering input with 0. 00 nm of assist torque and 0 amps of system current draw, confirming assist was fully inactive. Battery voltage was steady at 14. 1 to 14. 2 volts throughout, ruling out a supply or ground fault. The module also reports an implausible internal temperature reading while drawing no current, indicating an internal electronics fault rather than a genuine thermal event. This is a non-hybrid, front-wheel-drive vehicle. Intermittent loss of steering assist at speed presents a crash risk. I am aware of investigation pe25009 covering the eps system on 2017-2018 Pacifica vehicles.

Periodically, the steering wheel will stick between the 11 o'clock and 1 o'clock position. The vehicle will not track back to center/driving straight and you have to overcome the sticking of the steering wheel. This is very dangerous!.

The vehicle exhibits an intermittent, completely silent sticking and binding sensation in the steering wheel during gradual turns at highway speeds (occurring across all speeds between 20–80 mph). The binding defect triggers during both left and right-hand gradual turns, requiring the driver to apply sudden, manual physical force to break past a resistance "notch" point, which is followed by a sudden return of power steering assistance. The vehicle's electrical system has been thoroughly diagnosed and isolated: a brand-new auxiliary and main battery were installed, and secondary 12v accessories were completely disconnected, verifying the charging system maintains a perfect, steady 14. 1 to 14. 2 volts under load while the steering binding continues to occur. This rules out standard battery/alternator low-voltage failure. The vehicle was brought to a certified Chrysler dealership where a technician test-drove the minivan and explicitly witnessed, verified, and confirmed the bi-directional steering binding failure in real-time. Despite the physical failure being witnessed, the vehicle's computer is not throwing any active dashboard warning lights or standard diagnostic trouble codes (dtcs). This vehicle matches the exact model year, mileage bracket, and dangerous high-speed sticking characteristics currently under active federal investigation by the odi under NHTSA action number pe25009.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 60 mph, the steering wheel would stick when turned approximately to the one o'clock position, requiring to be jerked to operate as intended. The contact stated that when the failure occurred, the auto start-stop warning light illuminated, and the check engine warning light would intermittently flash on and off. The dealer and the manufacturer were not made aware of the failure. No further information was available. The failure mileage was approximately 123,630.

While driving my 2017 Chrysler Pacifica at highway speeds the steering wheel locks or sticks in a curve and is extremely scary! this happened to me back in 2022 and took several trips to the dealer to determine the problem as they could not recreate the occurrence. After several attempts they found recall v53/NHTSA 19v-348, they followed the recall and returned the vehicle to me in August of 2022. Everything working great until now again in 2026 4 yrs later while driving at highway speeds the vehicle is doing the exact same thing, I returned to dealership that fixed recall v53 to perform the same recall, they stated the recall only has a 2 yr warranty and that I must pay a $250 diagnostic, I refused and called Chrysler recall and they stated the same thing, this is absolutley ridiculous! this is a major safety issue that could cause an accident and should be a lifetime warranty recall, the fact that the safety of their costumers and all others on the road is not their top priority is baffling! I'm extremely disappointed in the dealership and Chrysler and am now reconsidering buying a Chrysler when I get a new car next year.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving approximately 70 mph, the vehicle suddenly experienced reduced power and hard shifting. Additionally, the steering wheel suddenly became difficult to turn while driving. The cause of the failures was not determined. The manufacturer was notified of the failures, but no assistance was offered. The failure mileage was 50,000.

Driving on highway with winding roads the steering wheel would stick on a slight turn. It would happen at the 11oclock & 1oclock position, mostly on a right curve. When correcting back you get a slight over steer. This happened over the 4 of July holiday 2026. At slower speeds it did not seem to happen. No warning lights or messages were displayed.

The electric power steering intermittently sticks when the steering wheel is returned toward center after a turn. When this occurs, the wheel does not return to center on its own and requires noticeably increased effort to move. When the resistance releases, the wheel moves abruptly. Our local mechanic at ashburn auto care reproduced the issue and he described it as “violently snapping back” the vehicle is available for inspection upon request. This regularly occurs at over 35 mph or so on highway curves and off-ramps all and has happened approximately 20 times since I first noticed it in July of this year. It seems to occur most often when coasting to the right and then pulling back towards center. Several times, it has caused me or my wife to oversteer and requires us to quickly react in order not to hit another car or leave the road. This is a family vehicle that regularly carries children. No warning lamps or messages appeared before or during these events. There are no diagnostic trouble codes stored. The problem has been reproduced by our independent mechanic but no solutions were provided. Our next step is to visit the dealer but I wanted to document the problem here before I do.

The contact owns a 2017 Chrysler Pacifica. The contact stated that the steering wheel was sticking intermittently while turning, causing the steering wheel to overcorrect after being turned. The tpms warning light was illuminated. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 127,000.

The steering "sticks" and it is hesitant to pull back to center. It feels like the power steering just stops working for a couple seconds. This problem happens frequently. . . To the point that I am hesitant to drive the van. I get alerts for the electronic stabilization service, but when they pull the codes there are no issues to fix. I have had the vacuum pump and battery replaced (which I was told might correct the problem) but neither fixed the issue. After an internet search, I have found that this seems to be a problem with many 2017 and 2018 Pacifica models. There was one complaint that said to include NHTSA campaign number: pe25009 in any complaints made to the NHTSA.

Our 2017 Chrysler Pacifica limited has been having a sticky steering issue for the last several months. I really noticed it this summer when traveling through the mountains in [xxx]. The steering would stick when going around corners and I have to jerk it back to turn out of the corner. This happened multiple times on the trip. This is a very unsafe situation, especially in the mountains. My wife has been saying it has been getting more noticeable in her daily commute now. No warning lights or codes have been triggered. We have not taken the vehicle to the dealer at this point. From what I have read, this seems to be a common issue with these vans and is currently under investigation. This is to report another van with that problem. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).