general problems of the 2019 Chrysler Pacifica - part 1

The entire electrical system is messed up. There will be times it works fine but all of a sudden while driving the odometer will switch between mph and kilometers, it'll change the screen, heated seats/steering wheel will turn on or off, it'll change the air system, the stop/start frequently goes out, we've had to replace both batteries and within a few months are having to replace both again. The transmission has a lot of issues as well and it's not safe while driving it'll "jump" or stall while shifting gears.

2019 Chrysler Pacifica hybrid experienced a serious charging system failure during routine overnight charging using a standard level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the vehicle charge port and could not be removed despite repeated normal troubleshooting attempts, including repeated unlock cycles, charger power cycling, breaker reset, and reseating attempts. Because the Pacifica hybrid disables operation while a charging connector is detected, the vehicle became completely undrivable and required towing. Multiple aaa tow operators were unable to move the vehicle normally. We ultimately had to personally research and guide the tow operators through the manual neutral override procedure in order to get the vehicle into neutral and onto the tow truck. The dealership has suggested that the connector may have fused or arced together during charging and is attempting to characterize the situation as “not the vehicle’s fault. ” regardless of the precise electrical mechanism, this event occurred during ordinary intended use of the vehicle’s charging system. The end result was that the vehicle trapped the connector, immobilized itself, and stranded the owner without any meaningful owner-accessible recovery method. This is not ordinary wear and tear or a cosmetic inconvenience. This was a charging-system immobilization event involving a vehicle platform that already has a documented history of charging-system recalls and software-related charging concerns. The vehicle was being used exactly as intended. No misuse, modification, or improper operation occurred. A vehicle shouldn't become completely inoperable during routine charging. I am requesting review of this matter as a significant charging-system failure and requesting goodwill assistance regarding the substantial diagnostic and repair costs now being imposed on the customer for an event that occurred during normal operation.

There was a clicking noise coming from under the dash. This flapping may have been going on for years. I only took in the car after a passenger noted that this noise was something abnormal. Others have noted that this will drain the secondary battery and I have had to have that battery replaced. The dealership said it would be five hundred dollars to replace the recirc door actuator (98258 b105d). They charged me $99. 95 in labor to diagnose it. I bought a replacement part myself and replaced it myself. I disassembled what was supposed to be the faulty part, but found all gears perfectly fine. I noticed there were no issues related to the recirc door itself. The replacement part worked fine until the next day, when I pushed the passenger door lock button and the flapping noise resumed. I ran the old recirc motor disconnected from the recirc door and noticed that it exhibited a flapping behavior independent of whether or not it was actually attached to the door. This indicates a programming issue, not a physical issue.

The vehicle has no power going up hills or accelerating and just stops and doesn't move. To get the car to move again you have to turn the car off and back on. Even if you put the car in l it can still just go back in regular drive on its own an cut out with no acceleration.

This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a u-turn and my engine stalled and I was almost hit by a truck.

After taking my car in for the recall on the battery which required a system update, I’ve had multiple errors that the Chrysler service department cannot resolve. Four times in the last two weeks when I get in the car and crank it, it will not go into drive or the shifter does not work at all. I’m having multiple errors on saying service shifter and service electrical battery that had never occurred before the system recall update. I’ve been stranded multiple times in the last two weeks. It must be related to the recall update that was done in my car. It cannot be a sheer coincidence that I never had issues until the update. The service department is not helpful in anyway and returns my car with no answer. Simple google research shows this is a recurring issue after the update.

2019 Chrysler Pacifica. The vehicle has ongoing steering, electrical, and power steering/eps failures. The steering wheel intermittently jerks/pulls while driving, the vehicle has experienced random loss of steering assist, and the electrical system cuts out or malfunctions during normal use. The steering wheel lights and backup camera guidelines also disappear during driving sessions and only return after fully restarting the vehicle. The exact root cause is unknown, but the affected systems appear to include the eps/power steering system, steering/suspension components, battery/electrical system, and possibly related control modules. My safety and others’ safety were put at risk because the vehicle has lost steering assist and had electrical failure while being driven, including a prior failure in an intersection. When the steering assist drops or the wheel jerks, the vehicle becomes difficult to control. This is especially dangerous because I transport my family in this vehicle. The issue has been reported repeatedly since purchase. The vehicle was inspected/repaired through carvana/silverrock’s repair process at brockman automotive, including rack and pinion/steering-related work. After that repair, the vehicle continued to drift and handle improperly. A later independent inspection at davidson automotive identified a loose/not properly secured tie rod, alignment problems, and a failed auxiliary battery. The shop could not complete deeper diagnostics until those prerequisite issues were corrected. The vehicle has also suffered abnormal front tire wear after the steering/alignment problems. Warning/symptoms before or during failures include steering wheel jerking/pulling, clunking/clanking/grinding/groaning noises, vehicle drift, service start/stop warning, electrical malfunctions, intermittent steering wheel control/light issues, loss of backup camera guidelines, and loss of steering assist. The vehicle/component is available for inspection upon request.

During normal driving from office to home car suddenly started stuttering and I was apply break but speeded up and showed engine light on, I was about to hit front car due to additional speed. During that time I saw few quick messages on the dashboard, the one that I can remember was related with acc. That's the dangerous situation. I looked d from obd and found that code was u0412 and reported that code to huntington beach Chrysler service station. Please keep an eye out for some similarities between others reports.

Component failute: first the cruse control would stop working while driving. Then the engine would rive way up while trying to accelerate and not gain much speed, gas mpg dropped. When breaking to stop I had to push the break pedal harder. When the cruse had stopped and I shut the engine off, it was hard to start, and would bump and shake as if it was hitting on 2 cylinders, cruse still would not work. After I made it home, the next time I started it, it was ok, then the last time I parked it the brake will not depress and it will not start. Battery has 12 volts, jumped it anyway break still want depress. Took battery cables off shorted them together , did not help. Break pedal still will not depress.

I am having an issue with the monitor in vehicle. For several months now have and issue with the backup camera some times working and sometimes it doesn't. It will sometimes be gray or black but will show the lane lines but no outside picture. It will also sometimes show the backup camera but it will be froze and does not move with the vehicle. Saturday had and issue where the monitor was ghost touching the buttons on the screen; it was turning the channel and also changing the air conditioner. I had to cut the radio and monitor off so the air would work properly. Was reading online where some people were having this same issue and was saying it was being recalled for software issues, but with my VIN number shows no recalls at all. Just wondering if this is a issue that should be recalled on these vehicles or if there is another reason for it. If it happens again I will surely get pictures or video evidence since there is an option on here for it.

Loss of power steering, power cut out while driving. Batteries have to be replaced in less than a years time.

06aug25: at a stop light vehicle lost all power. Accessories worked. Vehicle stated to press on break and press start to turn on car. Did not start. Towed to dealership. Dealership stated was software update needed. Car did start. With no additional errors presented at diagnostic. 12aug25: on highway during rush hour vehicle lost all power with no warning no time to pull off to the side of the highway. Towed to dealership. Vehicle had battery and auxiliary battery replaced (under warranty). Vehicle still would not start. Starter was replaced. Safety issue: vehicle will lose power w/no warning/lights puts vehicle, passengers at risk from getting rear-ended and having to push the vehicle to the side of the road. ------------------------------------------------ related incidents: 12dec24: vehicle lost all power on highway during rush-hour traffic. Towed to dealership. Auxiliary battery was replaced (under warranty). 08aug24: vehicle lost all power. Auxiliary battery replaced at dealer ship(under warranty) 12dec22: vehicle would not start. Battery and auxiliary battery replaced.

After safety recall 72b was performed on my 2019 Chrysler Pacifica hybrid on 7/17/25, the vehicle's check engine light illuminated and it began experiencing charging failures. I've never experienced these issues prior to the recall being performed and the vehicle returned to me. The component that has failed is the high-voltage (hv) battery pack and its control system. Diagnostic scans performed by a Chrysler dealer on 7/29/25 confirmed trouble codes, which indicate a critical fault within the battery system. The hv battery is available for inspection upon request. My safety and the safety of others are at risk because the recall was issued to prevent a battery fire. The symptoms my vehicle is exhibiting are precisely the kinds of faults the recall's software update is supposed to detect. The first warning signs, including the check engine light, appeared within days of the recall service. This strongly indicates the recall procedure, specifically the mandatory battery integrity test, was not completed correctly by the dealership. This is a widespread issue, with numerous owners reporting the same post-recall failures online and to Chrysler cares customer service. Chrysler is not taking this failed recall seriously and are forcing owners to pay for their own rental vehicles while they investigate the "undriveable" vans post-recall completion.

The contact owns a 2019 Chrysler Pacifica. The contact stated that upon reversing out of the driveway, the contact attempted to shift out of reverse(r), but the gear shifter remained stuck in reverse(r). The contact noticed that the gear shifter indicator light was inoperable. The contact stated that the vehicle felt like it was in neutral(n) and was rolling backwards. The contact stated that the vehicle failed to respond upon depressing the brake pedal and continued to roll. The contact engaged the parking brake, and the vehicle stopped. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as intended; however, the failure became a recurring failure. The contact stated while driving at various speeds, the failure recurred. The vehicle became inoperable, and the contact pulled to the side of the road. The message "service gear shifter" and other unknown messages were displayed. The vehicle was taken to the dealer several times. The dealer replaced the gear shifter assembly, and the ground wires were tightened; however, the failure persisted. The manufacturer was notified of the failure, and the contact was advised to call back after taking the vehicle back to the dealer, and the engineers would assist the dealer in diagnosing and repairing the vehicle. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact related the failure NHTSA action number: rq24004 (electrical system). The failure mileage was approximately 59,000.

When driving into a left curve the Chrysler Pacifica minivan at roughly 10:00 on the steering wheel, the steering wheel locks and is very hard to get out of the locked state. In order to clear the locked state I have to jerk the wheel hard back to the right to get it free. I feel that it will eventually either stay locked in that position and cause a head on collision or if overcorrected will cause the vehicle to swerve to the right and cause a crash. I feel this is a very unsafe situation and have talked to many people with this problem and they have also said the same thing. Also I have read several forums on the internet about others across the country having the same issue. Secondly the backup camera has started to not work recently. It started around the same time that the locked steering situation occurred. Also some of the buttons on the steering wheel are not functioning properly. Volume up when pressed causes the volume to go down and vice versa. I believe that there is an electrical issue in this vehicle and it is affecting the steering along with other items. Please initiate the recall for the steering because I do not feel safe with this happening and especially if it is raining. Thank you.

While stopped at a red light my van alerted me that the start/stop feature was not working, turned itself off and put the van in park causing much confusion and my almost getting reended as I was unsure what to do.

The infotainment system keeps resetting with screen going black and restarting. This is distracting and I lose data such as directions if I am using navigation. This could lead to driver distraction and risk of accidents. I think that this is a firmware issue and uconnect should provide a fix.

As I'm driving down the road my mil comes on and tells me to pull over the engine will shut off. My vehicle has had the recall completed. This happened to me on the interstate with my family in the van. This is our only vehicle for the family and need it everyday. Now my dealership is telling me that it isn't a recall issue and I might have to pay for the repairs. This light started coming on about a week ago, and doesn't always come on. But it started to happen more frequently.

Shifter service keeps coming on. Won’t move out of park. Warning lights come on for service engine, fwc, have been brought to dealer 2 times already. They say multiple vans have been brought in for same issue and don’t know how to fix. They are saying they got it and next morning same issue. Photos attached. Plus a bill for $1500 and still not fixed.

On multiple occasions my warning lights come on and my van goes into limp mode. It says it’s my throttle body and gas paddle but I had those put on. Some days the car runs perfectly fine. When the problem happens. I have to cut the car off then restart it. Sometimes it’s ride just a little. Then go back into limp mode. And other times it’s just ride perfectly normal for days. It’s been doing this since I had around 65000 miles on my van.

Our Pacifica has repeatedly stalled on freeways. The engine will just stop running and will not start for 15 minutes to several hours. If it does start, it often will sputter and stall again if you try to put it in ear or press the accelerator. After some time, the problem will resolve itself and the vehicle will drive normally. This problem is infrequent which is what makes it so vexing. Each incident was more than 6 months apart so you never know when it will just stall out. Because our van was converted to a rear entry wheelchair van by braunability we've had the conversion components/connections thoroughly inspected by the conversion company dealer. I can see online that this is a known issue with multiple vehicles equipped with the pentastar v6 engine with stop-start and that there have been recalls but many people on the forum, the recall work didn't resolve the issue. We've had the vehicle to Chrysler dealers several times (four or five) to address the issue without permanent resolution. We've replaced the primary and secondary batteries several times. We've recently installed an aftermarket stop-start eliminator recently in the hope that it will resolve the problem. Additionally, because our Pacifica was converted for our disabled child, we will probably need to sell the vehicle at a significant loss because we can't risk having the vehicle stall on the interstate highway or freeway as we have no way to remove him from it safely. This issue seems so widespread that Chrysler/stellantis should have continued responsibility to resolve it permanently.

Over six months later, NHTSA campaign number: 24v538000 still has no remedy for an apparent fire risk! I can't charge my vehicle and I can't park it in my own garage. I drive at risk of being in the midst of a spontaneous fire! the manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner. I bought a plug in hybrid that I can't plug in. I bought it also for gas mileage complimented by the electrical propulsion system, which I cannot use. All the while, a spontaneous fire risk, without a fully known cause, continues to lurk in the car that I drive my kids to school in.

I’m having trouble with my start stop. Sometimes it works and sometimes it doesn’t. Sometimes my motor goes into limp mode for no reason.

The rear lift gate alarm will randomly fail to work causing a risk of someone having something closed up or pinched in the lift gate. If you google the issue for the van there are numerous forum posts of people having the same problem. When it first started to fail it was intermittent and there was no indication as to it failing. Now it has failed completely and never works. The part to fix it is back ordered by mopar and hasn't been available for a long time to fix it.

My vehicle suddenly lost power driving down the road at approximately 20mph. I rolled to the side and the vehicle engaged the electronic parking brake. It's been at Chrysler dealership for over a week and is now a stars case according to my service rep. .

While driving down the road and slowing down the van put itself into park and shut off. Had to then restart the van.

Chrysler issued recall 72b back in July but has failed to provide a repair solution to the issue of a high voltage battery fire. They have advised to park the vehicle away from structures and to not charge. It's disappointing not to have a resolution or fix for this issue, especially going into the colder months and not being able to use the vehicle as intended.

While driving the car down a busy 4 lane road at 55mph on Nov 7 around 2pm in irvine, CA, the car began to shake as the steering locked up and alerts came up on the dash that the power steering had failed. After turning the car off and on it did not fix it. Leaving it off for 15 mins seemed to make the error go away. We had it towed to tustin tuttle Chrysler dealership for service. The dealership found the fault code in the log, it was a power steering control failure. They could not replicate the circumstance and insist on releasing the car as safe to drive; putting my family and the public at great risk. The dealership refuse to even run diagnostics on the faulty identified part. They said if they cannot recreate the problem they won’t fix it, even though they see the error code on their scanner. They shouldn’t be telling me the car is safe when it is clearly not. They only drove it 30 miles and did not check wiring or even pop the hood. They have done no work to deem it safe and this is fraud. Rochelle, the service manager, has told us over the phone that she will not work on the car, because she believes she will not be reimbursed for the work. She has said she has had the car for too long and wants it picked up. Her service advisor erik, has read us the codes found over the phone and also told us that no one has worked on it and only has test driven it. Our greatest concern is the dealership is not servicing or repairing vehicles and putting very dangerous cars on the road. This is a public safety issue for all of southern California. Additionally, this car was purchased with a full manufacturer’s bumper-to-bumper warranty, of which it is still in its covered in the next 3 years or 40,000 miles.

While driving, vehicle will display "stop safely vehicle will stop soon" and illuminate the battery and auto stop/start icons. This had happened previously and I was advised to have the auxillary battery replaced. After, the issue did not occur for a month or so but happened again. Had been intermittent but the car never shut off as I have read has happened to others. The additional issue I have is several times when I turned the vehicle off after the warning appeared, the vehicle would not start. I have an appointment with the dealership tomorrow to see what they can uncover. I have seen the recalls about this primarily about the ev models (which mine is not) but still want this noted. I have read it has varied from a wiring connector and needing a new transmission. There are currently no active recalls for my specific vehicle. Very scary stuff with a vehicle full of kids at times.

Lost of coolant with no warning lamps. Engine went into hydrolock and now will not start. Miss fire code appearing before locking up. Dash light power come on and off when the car is off and park. The car has 77k miles and would choke when the car was running and changing gears. Has not been inspect by anyone yet because the car is dead on the drive way.

The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 48,000.

Radio uconnect resets every 3 to 5 minutes. When this happens screen goes black. If backing no warning on what is behind you. Gps is resetting with wrong location. Wireless calls stop. This has been a problem across all fca brands and an issue since 2017. I had 2018 Pacifica with same issues. I believe there are two class action lawsuits over this problem. I had to pay $650 to replace radio. No help from Chrysler customer cares no help.

Car seems to slip out of drive. In the dashboard the d will start blinking and I can no longer accelerate. The message says to shift to park and back to drive. If this happens on time, I can start going again. If I can't get it to register that I've shifted, I will not be able to accelerate and I need to pull off the road. Once I come to about 1 or 2 mph, the shifter knob will turn itself to park and the car will slam the parking break on. I get the message to press then engine button, turn the parking break back off and turn the knob to drive.

The following message displays on the vehicle: “stop safely. Vehicle will shut off soon. ” upon receiving the message, the vehicle will stall. This has occurred multiple times while driving on the freeway at 70 mph, while driving on city streets, etc. Every time the vehicle stalls, it is incredibly dangerous. There is not always time to pull over to a safe location as the vehicle simply freezes up and won't move. This is a van which means that there could often be children in the vehicle. It is a danger to ourselves and to other vehicles around us. We were first told that this was an issue with wiring in the battery. The second time we took it in, we were told that it was because the auxiliary battery needed to be replaced. Now, we're told that we need to replace the generator. Please note that the 2019 Chrysler Pacifica has known electronic issues with the vehicle stalling. The vehicle is at a Chrysler dealership for the third time this month for diagnostic evaluation and repairs. The error message has been confirmed by the dealership.

The steering wheel buttons on the left side do not work. I was trying to reset my oil life and the buttons do not work.