Table 1 shows one common power train related problems of the 2023 Chrysler Pacifica.
| Problem Category | Number of Problems |
|---|---|
| Power Train problems |
While driving on the highway, the dashboard alerted that the engine would lose power, then the engine cut off and I had to coast the van to the shoulder of the highway. I was able to avoid hitting other cars, but there was no power steering or engine during this time. The vehicle has since been towed to our driveway, but it does not run. There was no warning lamp or messaging more than a few seconds before the engine quit.
I was slowing down to turn left and felt a stutter, like when antilock brakes activate. Then a red triangle appeared on the display on the dash that said something like "pull over safely vehicle will turn off soon. " I came to a stop to wait for oncoming traffic. When I hit the gas again it had barely any power and the power steering had disengaged. I was able to get through the left turn at about 3-5 mph. Shortly after I was out of the intersection (maybe 100 feet) the accelerator stopped giving any power. The vehicle was still able to turn on and I could use things like power windows, radio, and gear shifter (to go into neutral to push it to a better place to wait for a tow) but no thrust since. The mechanic said it seemed to be a problem with the hybrid battery and we towed it to the dealership since that was still under warranty. The dealership says it's the transmission and is in the process of figuring out which version of repairing it works for the warranty coverage.
Vehicle randomly shuts off in ev or ice mode usually when driving on highway at 60-70 mph; warning comes of “vehicle will shut off soon” check engine light and limp mode; eventually power goes off and steering also stiffens ; this happed multiple times, but the check engine like didn’t stay on long enough for the dealership to be able to read it! so I was give the vehicle back then the same thing happed over again! very unsafe to drive, not feeling comfortable to drive!.
Lost power. System said to pull over immediately. Error code p0a43.
I purchased this car new on December 31, 2024. I have owned it for less than 16 months, and in that time, we have had an issue occur at least 5 times where we get an alert on the screen that says, "stop safely vehicle will shut off soon". Less than 20 seconds later, the car completely dies. On each of the 5 instances, we were lucky to be going relatively slow and were in a safe place with a shoulder to pull over on. The vehicle was able to be turned back on within a few minutes. The check engine light came on momentarily, but would shut off before we were able to get the codes read. We brought this to the attention of herb chambers Chrysler Dodge Jeep ram fiat of danvers (not where we bought the car, but the closest Chrysler dealership for maintenance) and they were unable to provide any help. They said they have never seen this, and since they couldn't get any codes, they didn't know what was going on. My research informs me that this is a known issue, so I'm disappointed that they didn't know about this. I am also terrified to drive my young children in this car, in fear that this will happen again when we aren't able to safety stop. I will provide details for the most recent time that this occurred, but I haven't previously reported the other occurrences.
Several times (6) received a "pull over safely" message while on interstate at 60-75 mph. In addition check engine light comes on. Have taken to dealership for service and after 7 weeks they still have not be able to fix. Vehicle is completely inoperable at this point and am getting no support from Chrysler.
Vehicle went into limp mode three times while driving on the highway, forcing us to pull over to the shoulder. Luckily there was a safe place to pull over but created a major safety concern. It triggered code p0a43-00. The dealer initially couldn't recreate the code on 12/18/25 at which point they cleared the code and returned the car to us. It happened again on 12/30/25 at which point the dealer followed Chrysler instructions to conduct pin drag test but no problem was found. Dealer drove 60 mile test and didn't recreate the fault and returned car to us. The same issue again occurred on 1/9/26 at which point Chrysler authorized invasive transmission repairs. This issue directly aligns with recall 23v-010 and NHTSA odi investigation rq24004.
While driving at approximately 65 mph on I-35 in moderate traffic, my vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A vague notification message appeared on the dashboard screen; however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The failure was identified as a malfunction in the hybrid drive motor system, specifically triggering diagnostic trouble code p0a43 (drive motor "a" position sensor circuit intermittent). This sensor circuit failure caused the high-voltage system to shut down unexpectedly. This created a severe safety hazard, as the vehicle was rendered unable to accelerate. I was forced to navigate from the far-left lane across multiple lanes of traffic to reach the exit while the vehicle was effectively crippled, moving at speeds under 10 mph amidst highway-speed traffic. The problem has been confirmed via the retrieval of the p0a43 code. There were no warning lamps, messages, or drivability symptoms prior to the immediate failure; the visual notification appeared simultaneously with the loss of power.
Car turns off suddenly while driving on the freeway at freeway speeds.
While driving in the carpool lane on the freeway, the vehicle displayed “stop safely. Vehicle will shut off soon” and lost all power. I am pregnant and had four children (ages [xxx] , [xxx] , [xxx] , and [xxx] ) in the vehicle. The outside temperature was over 100°f, and we were two hours from home. The car was completely disabled in heavy traffic, creating an extreme safety risk for my family. After waiting about 15–20 minutes, the vehicle restarted and we were able to continue. A code scan showed p0a78 – drive motor “a” inverter performance. This is a serious safety concern, and I am requesting immediate inspection and repair under warranty. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
High voltage battery pack, power inverter module (pim), and hv charging system. Pim replaced twice (p/n 68381781ad, 8/4/25 and 8/18/25) after being found melted with arcing damage at hv connections. Battery pack has active bpcm fault codes and a recorded cell voltage excursion. Vehicle available for inspection. Vehicle lost all motive power without warning at highway speed on multiple occasions, requiring the driver to pull over. This occurred on a platform subject to recall 24v-536 (hv battery fire risk). A melted inverter and arcing at hv connections were found on a vehicle still being driven daily. Bpcm data shows cell 79 recorded a voltage excursion to 1,526 mv — less than half minimum safe operating voltage — stored in permanent memory. Yes. Lawless inc. (woburn, MA), authorized Chrysler dealer, confirmed fault codes pa121-00 and p0a43-00 on 8/4/25 and replaced the pim. Vehicle returned 8/18/25 with same failure — dealer confirmed arcing damage and melted inverter. Three visits total; defect unresolved after two repair attempts on the same component. All three visits performed by authorized Chrysler dealer under 10-year/100,000-mile hv battery warranty. Stellantis warranty claim opened each visit. No police or insurance involvement. Red warning "will lose all power" appeared on instrument cluster before each shutdown. Battery range has displayed erratically since 2/28/25 (~17,788 miles), when nonlinear discharge was first reported and dismissed. Active bpcm level 2 safety fault (l2/l1 cell max v cmp_flt) remains present today.
The vehicle has been at the dealership multiple times for transmission issues, and the most recent time slammed into park while driving slowly on a side road. It is a known hybrid transmission issue and the dealership just let me know that the manufacturer will not replace the transmission, only rebuild per TSB 21-025-25. I am concerned based on research of others with this issue that the rebuild will not fix the issue and the transmission will shift to park on the highway with my wife driving.
While driving on interstate, red turtle indicator came on and engine shut down.
The van did not transition from electric to gas engine when driving and battery for the electrical engine was depleted. The dash board displayed a red turtle and said slow on dashboard. But it would not drive forward. I was on a hill and the van backed down the hill in reverse. I did this multiple times - turn off van, restart van and try to go up hill, reverse it down hill again. At some point, there was enough electricity for the electrical engine to kick in and I was able to drive home. After the van set for a while, it restarted and I was able to drive it to my ultimate destination 147 miles away. I researched online and found there is a recall for this very thing, but it does not include my car. Why is my life so hard? its a new van to me.
Vehicle displayed "stop safely, vehicle will shut off soon" followed by a complete lack of power. We managed to get to the side of the highway safely. Vehicle would not turn back on until about 45 minutes later. Before we turned off the vehicle it said service charge port. Check engine light is on, even after we managed to get it started. Currently at the shop, waiting for information on why.
While exiting an interstate, the van felt like it had popped out of gear and lost power, and the instrument cluster had the message "stop safely, vehicle will shut off soon. " I was in the middle of three lanes on the ramp, and due to traffic and no shoulder I was unable to stop off the side of the road. The van died at the top of the ramp at the traffic light, causing a risk of being rear-ended by approaching traffic. I had my two children in the van at the time. After attempting to cycle the ignition several times and stepping out to wave traffic around as the traffic light cycled several times (causing a traffic backup), the van started and drove normally albeit with the check engine light on. I have not had the time to take the van to a dealership for diagnoses, but looking online this is not an unknown problem and is related to the Pacifica hybrid's transmission. Just wanting to make NHTSA aware of another event of this fault occurring.
After driving 15miles home from work, stopped at a traffic light to turn left. When attempting to proceed forward van stopped with an error code that indicated "stop safely vehicle will shut off soon". The van shut down, and could not move even though it was blocking the intersection. Law enforcement had to be called as it was a safety hazard, and a tow truck had to be dispatched to remove the van from the intersection and tow to dealership for warranty service. The dealer provided warranty service as per Chrysler direction, which was a software update and reseating electrical connections. However, as per the notes from the dealer, "possible a loose connection was issue but still could be internal to power inverter module. " as the repair was not a definite resolution for the issue, I contact Chrysler corporate to request a more definite repair. Their stance was that they considered the car repaired under warranty, and that they would not authorize any further work. Chrysler stated that they will not do anymore work until the issue happens again. The issue is that the condition that results is that the van shuts down - and it can happen anywhere, the middle of an intersection or on the freeway at highway speeds. Basically Chrysler has told me that even though they are not sure that the fix applied may not have remedied the issue that caused the van to shut off, they will not do what is required to ensure that it does not happen again. Chrysler has put the safety of my family second to their bottom line - by refusing to authorize the expensive work that it would take to remedy the problem, and ensure that my faily does not face a dangerous situation when driving our van.
On June 3, 2025, my 2023 Chrysler pacific hybrid gave me a warning message that it was about to shut down. This included a "red turtle" icon that I later learned is called "limp home mode. " I was traveling on the interstate at highway speed at the time. I was able to pull over to the shoulder and turn the vehicle off. The risk of a car shutting down on the highway is a huge a safety risk to myself and other vehicles. Stopping on the shoulder of a highway, particularly given that it was early morning and not yet fully light out also felt very risky with other cars passing by. After turning the car back on, the limp home mode turned off, but the engine warning light was still on. I was able to re-enter traffic, which was also a safety issue having to deal with. When the dealership opened, I contacted them. They were familiar with the problem and were able to state over the phone that it was likely a transmission issue. After inspecting it that afternoon, they determined it would need a transmission rebuild. As of June 27, 2025, they still have the vehicle and have not yet made the repairs.
[xxx] first “red turtle” breakdown on freeway after about an hour of freeway driving, car went into “red turtle mode” (“limp mode”) on the freeway, alerting us that the engine would shut down shortly and that we needed to get to a safe place to stop. The car wouldn’t accelerate fully, putting us in danger on the freeway, where cars were speeding all around us. June 2025: dealership’s first attempt to fix the dealership showed stored error codes p0a43 drive mode code a position sensor intermittent. But, the tech said they were unable to replicate the error. They kept it in the shop for a couple days, then sent the car home with us with no fix. They told us to restart the car a few times and it should go away. [xxx]: second breakdown on freeway on [xxx], with all three kids in the car, we drove the car from sacramento to san rafael. On the way there–the first long car trip with the van since the [xxx] incident, the red turtle alert appeared again. We were going uphill and unable to fully accelerate on the freeway, again putting our entire family in danger. We were luckily able to pull off of the freeway, restart the car several times, and continue driving–wondering the entire time whether the vehicle would again lose power, and sure enough it did. [xxx]: third breakdown on freeway later that same day, on our way home, the red turtle alert appeared again, the vehicle was unable to fully accelerate, and the message warned us that the car was about to shut itself down. This time, we were on the freeway with no exit available to us. We had to pull over onto an unprotected shoulder, with cars speeding by us on both sides. It would have been unsafe for any of us–but especially my toddlers–to exit the vehicle. We sat on the side of the freeway, restarting the car repeatedly, waiting to see if the alert would clear and the vehicle would become drivable again. Eventually, it did. We brought the car to the dealership again. Spent over a week there information redacted pursuant to the freedom of information act (foia).
Driving at highway speed (70 mph) the vehicle repeatedly has flashed a warning : stop safely vehicle will shut off soon the engine cuts power and the vehicle must be pulled over and turned off and cannot keep driving. It leads to very unsafe conditions at highway speed. The vehicle was repaired once for the defect by Chrysler but it still continues to occur and is now being repaired again.
The vehicle experienced multiple incidents of sudden power loss while driving.
While driving at highway speed the vehicle flashed a vehicle and I’ll shut down sign. A red turtle flashed and the vehicle began to decelerate. Had to pull over to a less than safe sand shoulder. Had highway speed traffic directly behind me. Dealership pulled codes related to the transmission. No previous issues or sign thereof. 25k miles.
The vehicle randomly went into limp mode. The check engine light came on with error code p0a3f. The vehicle was restarted and drove normally with the check engine light (cel) still on. We immediately made an appointment with the dealership to get it looked at. As we were driving into the dealership parking lot the cel cleared itself. There is an existing TSB for this exact scenario and symptoms. The dealership and Chrysler corporate (stellantis) are refusing to fix this issue because there isn’t an “active code. ” the code is in the history. Since then the cel has come on multiple times but cleared itself too quickly to get it to the dealer in time. We took it a second dealership this time with an active code, but the code cleared itself upon restarting the car after leaving it there. This vehicle is not safe to drive since it randomly goes into limp mode with no power. This poses a very dangerous and unsafe situation that can endanger me, my family, and other drivers around me.
On our daily commute the car came to a stop at a light and then the car then turned off and would not start again. We tried everything but the engine would turnover. After 3 hours, the car then started and we drove it to dealership and they detected no faults or codes.
Vehicle lost power with no prior warning at highway speeds. Vehicle then displayed "stop safely vehicle will shut off soon" message. In order to attempt a reset, driver must turn off, leave vehicle with fob and secure vehicle. Then return to vehcile and start up in an attempt to reboot. Check engine light remained, but functioned nromally for a day. Vehicle did the same on another freeway at 70 mph, and continued with the same events above several times, some producing immediate repeat message, or other times getting a half mile down the road. Depending on availability of a shoulder or center divide, this is extremly dangerous to fail unexpectedly on the highway. In California there are freeways with over 6 lanes, try getting across 6 lanes of traffic with no power, in limp mode. Vehicle is now at dealer awaiting diagnosis and repair. I continued with the vehicle when the tow truck service via Chrysler corporate stated 60 -90 min response. My saftey was more of a concern if I had to wait that long.
My vehicle suddenly experienced a loss of power while driving, starting at 62000 miles per hour. Sometimes the same problem occurs again after driving for several hundred miles per hour, and sometimes even after driving for tens of miles per hour. When this problem occurs, the vehicle cannot continue to drive and can only rely on inertia to slide. It must be parked on the side of the road, the engine must be turned off for one minute, and the vehicle can start again to drive normally. My car has now driven at 89000 miles per hour, and this problem has occurred countless times. At first, it occurred about once every 2-3 days, but now it occurs twice a day.
Vehicle lost power on three occasions while on the highway. Stop safely vehicle will shut off soon showed in cluster and began to lose all power. I had to pull over and turn off vehicle for about 10 minutes to get it to move again. Vehicle was taken to dealer and they reported the transmission needed replacement and was covered under warranty.
I have pulled out to go across road and it was like the car wouldn't go. It would be like it was coasting. And then it would kick in hardand fast. Very very dangerous. Have you had any other people say that. ? it's done it about 5 times. . Where I almost got hit and or ran off road when it did go.
Hello. Writing to you about a serious safety concern on my 2023 Chrysler Pacifica hybrid. Overnight, I had it parked in my driveway, and this morning, I found it had rolled down the driveway. In addition, because it was plugged in charging overnight, the movement of my van rolling, caused it to pull on the cord and ultimately snapping my charging port. Fortunately,no one was walking at that time as you could understand the concern this would be if this had been the case and my van would’ve harmed someone. I checked my cameras, and it shows the van beginning to slowly roll on its own around 9:40pm until it reaches the end of my driveway. I believe the only reason it did not go any further is because our sidewalk is a bit raised where it meets the end of the driveway, which stopped it from sliding even further than it did. I would like to see if this is a known issue and if not make it aware as this is a serious concern to the public. Also what steps can I take to Chrysler to fix this issue, I don’t feel comfortable now with the car sitting idle in the driveway with kids playing. Also corrected steps to repair the damage to my car. I contacted the dealer and have an appointment scheduled for Friday 12/27/2024. Please see images of damage and start and finish of where the car was and lastly ended up. Please feel free to contact me about this.
This is the second time this happened in one week. Incident happened immediately after being sent home without repair by the dealership. Driving down the interstate, our car displayed the "stop safely. Vehicle will shut off soon. " red turtle light came on, and car lost all acceleration. We managed to pull over without being hit. Turned the car off and then back on. Check engine light was now on, but the car would drive. Hybrid battery was charged at 66%. In both shutdown instances, dealership says it is unable to replicate the problem, and therefore will not look further into the problem.
Driving on highway in hybrid mode, van lost engine power and coasts to a stop in traffic. Dashboard light says stop safely vehicle will shut off soon. The engine is effectively off with no motive power available. This happened 4 times in a row over the course of 1. 5 hrs on [xxx] from virginia to north carolina! we were nearly killed by traffic trying to clear the roadway with no power from the engine whatsoever. Completely unacceptable! information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
We were driving on the interstate at approximately 70 mph when our car gave the warning, "stop soon. Vehicle will shut off. " a turtle warning light also lit up. We pulled over to the side of the road and turned the car off. After a few minutes, we were able to turn the car back on and drive home, though the check engine light was then on. We took it to the dealer the next day, with the check engine light still on, and the dealer was unable to reproduce or diagnose the problem. They said there were so many warning codes that they could not determine what was the problem and that if they followed what the codes were telling them, they'd have to replace the entire wiring system of the car. They also said that one or more of the codes was related to the transmission. They drove the car extensively and couldn't reproduce the shutdown. They are currently still trying to diagnose the problem with the car at the dealership. There were no warning signs from the vehicle prior to the incident. The incident occurred right around the time when we would have depleted the all-electric charge and switched over to using gas.
While driving on the interstate, we heard a warning chime and a warning about the engine shutting off was displayed, along with the check engine light and a turtle icon, and the vehicle lost engine power. It was just coasting, which made it difficult to get to the shoulder in multiple lanes of heavy traffic. We called emergency roadside assistance who told us it was in limp mode and called for a tow truck. According to the dealership, a sensor in the transmission has malfunctioned and the entire transmission will need to be replaced. This appears to be the same issue for which these vehicles were recalled, so whatever repair Chrysler has done is clearly not effective. Our vehicle was purchased new, after the recall service had been done.
Fourth time! car suddenly shut down on highway with message to stop safely soon. I retrieved codes which were pao78. I do this every time since these codes will clear when power is removed from the vehicle. The dealer says there is nothing they can do since codes are no longer there when I bring it in. This car is unsafe when this happens on the highway.
The contact owns a 2023 Chrysler Pacifica. The contact stated that the vehicle would begin to roll away, when attempting to park on an incline. The contact also stated the gear shifter was placed in reverse, the vehicle continued to drive forward. In addition, when applying the brake pedal, the vehicle would take an extensive amount of time before coming to a stop. The contact stated it felt as if the hydraulic fluid was low despite there being no leak. The backover prevention camera failed to display the image from the rear of the vehicle due to there being an unexplained fracture. No warning lights illuminated. The vehicle was taken to the dealer who was unable to diagnose the cause of the failure. The vehicle had not been repaired for the brakes and gear shifter. The back-over prevention camera had been replaced but the failure persisted. The vehicle was returned to the dealer however had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,600.
I bought a new 2023 Chrysler Pacifica hybrid in March 2024. In April 2024, mileage 2,301, while driving on neighborhood roads, this warning message appeared: "stop safely vehicle will shut off soon" and the engine check/malfunction indicator warning light illuminated. I had about 15-30 seconds to pull over and then the vehicle lost all power. All warnings were gone the next morning so I hoped it had been a glitch. 3 days later it happened again (mileage 2,559). I didn't think it was a glitch anymore so I had the vehicle towed to an authorized Chrysler dealer. Star (Chrysler) advised them to check pim connectors and return the vehicle to me. I had been unable to drive the vehicle for 15 days. Less than a month later, mileage 3,933, it happened again. I had it towed again to the same dealer. This time star advised and approved replacing the transmission. This incident added 28 days of being unable to drive the vehicle, for a total of 43 days. 23 days later, while driving on an out-of-state highway, mileage 5,012, it happened again. This was extremely dangerous since we were driving at highway speed and did not have much time to pull over before the vehicle shut off. I had it towed to an authorized dealer near where I was staying out of state. That dealer performed repairs even though I didn't authorize any. I have no reason to believe that Chrysler can fix the problem.
The check engine light came on suddenly and the vehicle stopped while driving down street. The dashboard read park car safely. Engine is going to shut down. However, car stopped almost immediately leaving me stranded in the middle of a highly traveled state route. The check engine code read drive motor a inverter performance. Mechanic stated it was an internal short in the transmission control module.
While driving in heavy traffic in a construction zone of a two lane highway my vehicle alerted me to get over and stop because my vehicle was shutting down. The vehicle then slowed down more and more without break lights, causing vehicles to come up to my vehicle closely and almost hit me. Due to the construction there was no immediate place for me to pull over. I had to drive 3/4 of a mile like this with my child in the car. I was finally able to get to an on ramp with shoulder and pull over. We are lucky we were not plowed into by another car while this all was happening, or while we were waiting by the road. This issue is directly related to an apparent known issue on these cars, but not known to us.
This is a new 2023 Chrysler Pacifica hybrid, it's only 1k miles and 1 month after the purchase, I experienced a sudden loss of power while driving in the afternoon on 6/20, there was a warning light that beeps and tells me I'm about to loss power. Fortunately I am still half mile away from freeway entrance, and I just stopped at a red light blocking vehicles behind me. . . . The car wouldn't start for a few minutes, and I finally get it to start after I open and close the door. The engine light has been on since the incident, and eventually went away the next day morning on 6/21, right before I dropped it off at dealership to get it checked. They read the code and confirmed it was transmission. The dealer told me they will know what to do by mid next week, and if a new transmission is needed it will be a few more weeks before it can be fixed. There was no loaner car, and Chrysler only gave me $40/day allowance for rental car which is not nearly enough to get any small car, let along a minivan.
I was driving on a busy road and my 2023 Chrysler Pacifica hybrid told me "stop safely vehicle will shut off soon" and then it shut down in a matter of seconds, leaving my child and me in a dangerous spot. We were stuck in the middle of a busy road with cars whizzing around us and needing to make last minute lane changes. My car had only 2,037 miles on it when this occurred and already needs a new transmission. Prior to this, it had already been in service 4 times in 4 months. The Chrysler app shows that the vehicle has an "engine malfunction. ".
Engine stalled suddenly putting everyone in car at severe risk. Error "stop safely vehicle will shut off soon".
We purchased a brand new car and we have driven just 778 miles. Below are the things happened suddenly while driving on highway on our long planned trip and it screwed up entire journey. 1. Instrument cluster suddenly shown the error “service charging system” in the middle of highway when I was driving in 70 mph speed and the vehicle started applying heavy breaks automatically and speed dropped down from 70mph to 25mph in 5-6 seconds. Engine light is on as well. I’m unable to accelerate. Somehow luckily I was able to pull the car to right shoulder. We were scared that we will be in an accident due to sudden brake. 2. I tried stopping the car and then starting. It shown the same error couple of times. 3. After couple of times, I tried to press brake and push on start button, the brake hit me back and I’m unable to press the brake at all. 4. Instrumentation cluster shown series of messages like below. . A) keyfob not detected in the car - we are still in the car and key fob is with us in the car b) hybrid system not working 5. After some time car wipers automatically started and wiping very slowly. It could be because the battery is low and we are shocked to see why the wipers are started though there is no rain and also the wipers control is in off position only. 6. We in the car are shell shocked and my pregnant wife is still in trauma even after a week thinking about the incident. After calling sos, the vehicle has been towed to nearest heritage cdjr dealer of harrisburg. But they are not ready to inspect the vehicle right away. We waited for 4 hours and then we had to take the rental vehicle to restart our journey. It's been a week and the car is still with the dealer. I along with my pregnant wife and 5 year old kid spent almost stranded for 8 hours during this entire drama. I have raised case with Chrysler as well. No update from the dealer service department though. This is a defect piece I received and I never wanted to drive again keeping life at risk.
The power train system of our vehicle experienced a critical malfunction, as indicated by the "service charging system" error message and engine light on the dashboard, leading to a loss of power in the accelerator. We are willing to cooperate and make the vehicle available for inspection upon request. The abrupt loss of power in the accelerator at a high speed posed an immediate risk to the safety of my wife, two infants, and other road users, necessitating an emergency maneuver to coast to the side of the freeway. The dealer confirmed the error on oct 30, 2023, and attempted to rectify the issue. Unfortunately, their efforts were not successful, as the problem recurred on Nov 11, 2023, after the vehicle was returned to us. The vehicle has undergone inspections four times. The first inspection occurred at the dealer on oct 29, 2023. Subsequent inspections took place at the dealer on oct 30, 2023, Nov 6, 2023, and are scheduled for Nov 14, 2023. Despite these thorough inspections, the recurring issue has not been successfully resolved. We remain open to facilitating any further inspections required for a comprehensive investigation. The vehicle was bought brand new with 12 miles on the odometer at the dealer with an illuminated engine light on oct 29, 2023. Despite attempts to rectify the issue, the warning message persisted, and the incident on the freeway occurred on Nov 13, 2023. If you require any additional information or clarification, please do not hesitate to reach out. We expect urgent attention to this matter to ensure the safety of all Pacifica hybrid owners. Sincerely, ho fung.
A clicking sound was heard and the dealer determined that the front axle nuts that hold the wheel hubs to the axle loosened. Dealer re-torqued to 120 ft. Lbs. And added locktite, however problem reoccurs. Chrysler issued a technical service bulletin (03-008-24) to torque the axle nuts to 228 ft. Lbs. After this was done at the dealer, clicking sound was heard again in just 3 weeks. Several attempts by the dealer to correct the problem at the 120 ft. Lbs. Spec. And once at the 228 ft. Lbs. Spec. Have not worked following Chrysler's instructions. Risk of hub and wheel coming loose while driving. Dealer has attempted repair/correction six (6) times.
I was driving in virginia in a rental and the check engine light came on then the following message came on "get to a safe place the car is going to stop". A few seconds later the vehicle shut off and stop in the middle of traffic. I did not have time to pull over. I turned everything off and restarted the vehicle it was fine for about a mile then it happened again. I waited about 10 minutes before starting the vehicle to take it back to the rental company.
The contact rented a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and stopped in traffic, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact shifted the transmission into park(p) and attempted to shift back into drive(d); however, the transmission failed to respond. The contact restarted the vehicle and the vehicle responded. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000. The VIN was not available.
2023 Pacifica puts itself in p while stuck in traffic then won't let us put in d. We had to shut off car and back on again to move the knob to d the knob was stuck in park it woukdnt let us do anything in middle of freeway traffic.