Other Fuel System Problems of Chrysler Pacifica - part 1

Vehicle ac was blowing warm but car was operating normally with no obvious issues. After approximately three hours of driving car abruptly lost power and lit a warning light and shut off. The dealership was able to diagnose the ac failure, and now I understand that the ac is integrated into the battery system and inoperable ac failure constitutes a critical component failure leading to rapid overheating. No warning or reasonable means to anticipate this failure was supplied prior to incident. Additionally, the car is ~2yrs old and should not be experiencing critical component failures related to safety.

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I am reporting a critical manufacturer-imposed restriction that prevents the completion of a life-saving safety campaign, recall 52d (NHTSA 24v362), which carries a strict "park outside and do not charge" advisory. My vehicle has an active fault code p0e15 (electric coolant heater control performance), which is a well-known, widespread factory defect in Chrysler Pacifica hybrids. When I took the vehicle to an authorized stellantis/Chrysler dealership to perform the urgent 52d safety flash, the dealer officially refused to perform the recall. They stated that the manufacturer's diagnostic software (witech) completely blocks the 52d software update from being uploaded if the p0e15 fault is present. I contacted fca us customer care (case number: 97720299), and they officially replied that they will not issue a corporate override for their diagnostic software. They are conditioning the execution of a critical fire-safety recall on me privately paying for the repair of a separate known manufacturer defect (p0e15 heater), due to the vehicle's export status. This is a severe threat to public safety and an unacceptable corporate practice. A manufacturer should not be allowed to design diagnostic tools that block critical, life-saving safety recalls due to other unrelated factory defects, effectively forcing owners to drive potential fire hazards unless they pay for commercial repairs. I request NHTSA to investigate fca us's refusal to deploy safety updates on vehicles with active p0e15 codes.

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I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “when your vehicle was initially checked in, the following trouble codes were present: 5 bpcm fault codes p1a21-00, p1d43-00, p1c01-00, p1a2a-00, and p1a29-00. We have completed recall y40. ” the repair tech said they expected the engine to lose power again at some point and I would need to have it towed in again to be repaired then. The repairs made so far are only software updates, no hardware has been repaired because the dealer said the errors didn’t recur after they reset the system. I have elevated the issue with the dealer and am awaiting a response. I am concerned based on the error codes and technician information that my vehicle is still at risk of catching fire at any time or experiencing another catastrophic loss of power if the faulty hardware is not replaced.

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The vehicle has experienced three separate incidents involving a sudden, unexpected loss of motive power at speed accompanied by a warning message ("please pull off the road safely, vehicle will shut off soon") and a turtle icon ("red turtle of death") on the instrument cluster. Two of these incidents occurred on major highways at speeds exceeding 60 mph. Incident history: February 2026 (heavy melting snow, boston, MA): vehicle experienced complete loss of propulsion while driving on a city street. Dealership (mcgovern Chrysler Dodge Jeep ram) held the vehicle for nearly a month under diagnostic trouble code p167b ("controlled system shutdown"). Replaced occupant restraint module, which did not resolve the issue. Vehicle eventually resumed operating on its own. Recent incident (heavy rain spray, highway >60 mph): sudden loss of motive power on high-speed road. Instrument panel displayed turtle icon and forced an emergency pull-off. After cycling ignition, drive capability returned. Obd-ii scanner returned code p0000 (generic placeholder concealing proprietary Chrysler hybrid/bpcm/pim isolation fault codes). Two days later (dry conditions, highway >60 mph): third sudden loss of motive power at 60+ mph, forcing an immediate pull-off into traffic shoulder. Check engine light remained on with code p0000. Safety risk & technical context: unexpected loss of motive power at highway speeds creates a critical safety hazard for vehicle occupants and surrounding traffic. These symptoms closely align with high-voltage isolation faults and internal short-circuiting documented in NHTSA recall 23v-010 / pe22-008 (eflite transmission internal connector wiring harness short). The vehicle presents a recurring hazard where moisture or intermittent electrical shorts trigger a high-voltage system shutoff, leaving the driver with limited or no propulsion without warning.

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The vehicle experienced a sudden, catastrophic loss of motive power while driving in active traffic due to a severe hybrid powertrain malfunction. Immediately prior to the failure, the dashboard displayed a critical warning message: "stop safely – vehicle will shut off soon. " the vehicle then lost all propulsion, leaving it completely disabled and forcing an emergency maneuver to the shoulder. This dangerous stalling event occurred twice. The safety of my family was put at extreme risk as we were trapped in a dead vehicle in active traffic lanes, creating a severe rear-end collision hazard. The malfunctioning system involves the hybrid propulsion system, specifically the hybrid control module (hcpm) or internal transaxle wiring. This issue began immediately after a dealership performed the mandatory 44d emissions recall software flash repair. The vehicle is currently with dealership for more than a week for diagnosis. The problem has not yet been permanently repaired by the manufacturer, but diagnostic trouble codes should be stored in the vehicle's computer modules.

On Saturday July 25th, while driving at 70 mph on the highway, my van lost the ability to accelerate or maintain velocity. There was no warning or indication that this was going to happen. There was a beep and the screen flashed to a screen that said to pull over immediately and safely. Surprised and scared, I had to cut across 3 lanes of traffic while losing velocity cutting off a tractor trailer because my velocity dropped quickly. After restarting, the vehicle ran normally. I drove in the slow lane for a mile an it happened again. I was able to get the vehicle off the highway and drive slowly and safely on backroads to get the van to a ourisman Chrysler in clarksville, MD. The check engine light was on when I arrived at the dealer. Immediately upon arrival I was told by a service representative that it will most likely need a new transmission. On Tuesday he told me a tech verified it needs a new transmission. He told me the vehicle was classified as vor (vehicle off road) meaning it was unsafe or unable to be driven on the road and that parts were ordered and expedited. I did not hear back from the dealership until Friday at which point they surprisingly told me my vehicle was ready to pick up. In an email I was told: "what was found was a stored fault code p0a43-00 drive motor "a" position sensor circuit intermittent. There is a TSB 21-037-26 for that fault code and vehicle going into limp mode and the repair is a rebuild kit for the transmission. " despite this they also said in an email: "cleared codes and perform test drive. Code never came back and it states in the procedure you must verify the problem meaning it happened or is happening via active fault code which it is not. " they refuse to fix the problem, despite acknowledging it happened. I was told to take the vehicle back and drive it as normal until it happens again, which I refused due to safety concerns. The vehicle currently has a bumper-to-bumper warranty.

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This 2021 Chrysler Pacifica hybrid has a severe and recurring history of catastrophic high-voltage hybrid powertrain and transmission failures that cause a sudden loss of motive power while driving, presenting an immediate safety hazard. The vehicle has already required two full automatic transmission (eflite evt) replacements under factory warranty due to internal failures. It has experienced multiple high-voltage component repairs, including software modules for the power inverter. The vehicle is currently experiencing a recurring failure and is displaying active diagnostic trouble code p0a78 (drive motor "a" inverter performance), indicating a critical fault in the high-voltage hybrid propulsion system. Prior to the current failure, the check engine light illuminated, and the vehicle experienced propulsion system degradation. This failure mode risks a sudden shutdown of the hybrid drive system at highway speeds, creating a severe risk of rear-end collisions or being stranded in active traffic. The recurring nature of these transmission and inverter failures indicates a systemic safety defect in the hybrid propulsion system. The issue and the active p0a78 code have been pulled, reproduced, and confirmed by an authorized dealership (diehl automotive of robinson), where the vehicle is currently held and available for inspection. The manufacturer has been notified via an open corporate case (#97399722).

Driving on the interstate at high speed, when check engine light comes on, warning message - stop safely vehicle will shut off - and red turtle warning indicator (limp mode). After a short time, vehicle will no longer accelerate. I pulled over to the shoulder, stopped and shut off engine. Restarted after a few minutes and everything appeared to work fine, with check engine light on. About 15 minutes later, it happened again. The dealership serviced the vehicle. Found error code p0a78 for driver moteo "a" inverter performance. Used stellantis technical service bulletin 08-253-24 to diagnose (both modules were out of date) and complete the indicated updates. This is a known issue that has affected many vehicles (per internet forums and that stellantis has created a TSB. It is an extremely dangerous situation causing the vehicle to enter "limp mode" and requiring the driver to stop in a matter of minutes. Stellantis should recall all potentially affected vehicles to update the modules proactively.

On July 19, 2026, I was driving my 2022 Chrysler Pacifica hybrid on e-470 at approximately 75 mph. Without warning, the dashboard displayed "stop safely. Vehicle will shut off soon," and the amber check engine light illuminated. At the same time, the vehicle immediately lost all motor power, began slowing, and did not respond to accelerator input. There were six occupants in the vehicle, including four young children. I was traveling on a busy six-lane highway with little to no shoulder. I had to maneuver across traffic without motor power to reach the side of the road, placing all six occupants at immediate risk. After turning the vehicle off for about five minutes, I restarted it. Only the check engine light remained illuminated, and the vehicle appeared to have normal power. We continued driving at 55–65 mph to reach a safer location. About 10 minutes later, the same warning appeared and the vehicle again lost all motor power. This time we were on a steep, busy exit ramp and had to immediately pull off as the vehicle rapidly lost speed, again placing all six occupants at risk. After waiting about five minutes, we restarted the vehicle, drove it to a safe location, and had it towed to a dealership. The dealership was closed, so the cause of the failure has not yet been determined. This incident created an extremely dangerous situation, and we narrowly avoided a collision on the interstate. A sudden loss of propulsion at highway speeds without warning is a serious safety hazard that warrants investigation and consideration for a recall.

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Chrysler issued this safety recall 52d at the end of June and still no remedy is being reported as available from Chrysler. This is abysmal customer performance and and unacceptable turnaround time for what amounts to a serious safety risk. Chrysler has not and continues not to provide an estimated timelines for resolution. I am renting a vehicle in the meantime given the safety risk (both while driving and while parked), paying for the rental cost out of pocket and taking a risk that Chrysler will reimburse. In short, the manufacturer has failed or is unable to remedy this safety recall for this vehicle in a timely manner.

My 2021 Chrysler Pacifica hybrid has a recurring hybrid/electrical defect that causes the accelerator to lose all power while driving, leaving the vehicle unable to accelerate or respond to throttle input. The vehicle remains “on,” but it cannot move under its own power and must be coasted or pulled over immediately. This has happened in traffic, including with children in the vehicle. The dealer confirmed fault code p1a21?00 and documented that the high?voltage system can lose its loop connection, which results in a no?propulsion condition. They also found the hvil high?voltage connector loose and damaged. The vehicle was in the shop for 18 days for this issue. I picked it up on June 18, 2026, and within 24 hours the same loss?of?propulsion failure happened again. The vehicle is now back at the dealer. The dealer performed recall 52d and updated the bpcm software, but the failure still occurred immediately after pickup. This defect has been reproduced and confirmed by the dealership multiple times and remains unresolved. This is a serious safety hazard because the vehicle loses propulsion without warning and cannot accelerate in traffic.

While driving at highway speed, my 2017 Chrysler Pacifica phev suddenly entered limp mode, displaying a red turtle warning light and red battery icon, and lost propulsion. My family was forced to pull onto the shoulder of a busy expressway, creating an immediate safety risk to occupants and other drivers. The vehicle was towed to an authorized Chrysler dealership where it has remained for nearly four weeks. A witech scan confirmed the battery pack control module is showing as unprogrammed. A second scan three weeks later confirmed the bpcm remains unprogrammed and three active dtcs are present. The dealership has confirmed these findings but is attempting to release the vehicle in this condition. Records show recall 03a for loss of motive power was previously performed on this vehicle. The same symptoms have recurred, suggesting the recall remedy may not have been effective. The dealership is denying warranty coverage while refusing to program the bpcm that would confirm or deny that coverage. Stellantis customer care has closed my case twice without resolution. I have formally refused pickup on safety grounds.

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Upon attempting to charge the vehicle with factory supplied level 1 charger, a dashboard message appeared stating "service charging system" and the vehicle would not charge. Took the vehicle to a service station and scanned the vehicle. Listed error code is p0d27-00. The code could not be cleared and the vehicle was unable to be charged. Vehicle had to be taken to a Chrysler dealer for the code to be cleared in order to charging capability to be restored. This was considered a "software" issue and not covered under the vehicles warranty - despite it directly affecting the fuel/hybrid propulsion system. This defect and inability to clear the code means the vehicle cannot be charged, reducing its range and fuel economy, and increasing emissions. This is a critical issue and should not incur customer expense to have the code cleared.

While driving on the highway, the dashboard alerted that the engine would lose power, then the engine cut off and I had to coast the van to the shoulder of the highway. I was able to avoid hitting other cars, but there was no power steering or engine during this time. The vehicle has since been towed to our driveway, but it does not run. There was no warning lamp or messaging more than a few seconds before the engine quit.

1. Most emergency lights come on while the vehicle's brake engages automatically. The brake then pumps up and down on its own if any pressure is applied. Shortly after, the vehicle goes into "limp mode". The vehicle is currently at a Chrysler dealership service department and available for inspection. 2. This has occurred 8 times since the vehicle was purchased in October 2024. All but one time, it has happened while driving. Once it happened while on a major highway. I had to quickly veer into a turn lane so our vehicle was not rearended by another car. Another time, I was driving my children to school and it happened about 10 seconds before crossing the worst intersection in our city. That could have resulted in a major crash based on the history of that intersection. A third time, I was traveling at about 40 miles an hour when warnings came on and the brake started to engage. Luckily, I had just gotten off a major highway and I was able to get to the side of the road. 3. The problem has been confirmed by a dealer, since it happened while I was in their service parking lot. However, they have been unable to recreate, find the source of, or fix the issue after 7 times of servicing it. 4. I am unsure whether the manufacturer has sent anyone outside of the dealer's service department to inspect the vehicle. We have been in contact with the manufacturer directly since December 26, 2025 in relation to this issue. Our extended warranty company may have had an inspector out on the first visit to the dealership for the issue, but no one since that I am aware of. 5. Emergency messages have included: service electronic stability control, service charging system, service hybrid electronic vehicle system, auto emergency braking unavailable service required. Multiple emergency lights come on including: check engine, electronic throttle control, electronic stability control active, service forward collision warning. The first incident was January 22, 2025.

My 2022 Chrysler Pacifica phev has experienced three separate complete losses of motive power at highway speed, each preceded only by a brief dashboard warning to pull over safely. First occurrence: April 18, 2026. Second: may 7, 2026 — vehicle towed to spitzer motor city (cleveland, OH), an authorized stellantis dealer. Dealer replaced the power inverter module hardware under warranty (r. O. 42463cy). Third occurrence: may 17, 2026 — just five days after the repair. Notably, the battery was at 40% on the third occurrence, meaning the engine had not cycled on, distinguishing this failure from the prior two. The root cause is the internal transmission wiring harness connector short identified in NHTSA recall 03a (23v-010). Per NHTSA's own odi investigation (rq24-004), the software recall remedy does not prevent loss of motive power. TSB 21-008-23 / warranty extension xe1 identifies full transmission replacement as the correct fix. The dealer did not perform a transmission replacement. The safety risk is severe — complete, sudden loss of drive power at interstate speeds with minimal warning creates immediate rear-end collision risk. The defect has been confirmed by the authorized dealer. The transmission assembly is available for inspection. No police or insurance involvement. This VIN currently shows zero open recalls, suggesting the incomplete repair was logged as satisfying recall 03a.

We were stopped for fuel. Prior to fueling we turned off the engine and opened the fuel door, inserting the gas nozzle and then began to pump fuel. While the nozzle was running, a passenger opened the sliding door by pressing the auto open button - and the door slid into the hand of the individual holding the fuel nozzle, crushing his hand between the door and the nozzle - causing the nozzle to dislodge from the filling neck , releasing gasoline all over the driver and j hiring his hand. There is no interlock preventing the door from auto opening while the fuel tank is open - which is a critical design flaw, that can result in injury to the individual fueling and hazardous material spills/ hazardous conditions where the pump attendant is directly drenched in fuel. A simple sensor on the door with a software interlock would resolve this issue and prevent future instances. In this case the injury was minor/bruise and discomfort, but it could have been more severe had the driver not reacted quickly, or had the driver had underlying medical conditions such as brittle bones or was on blood thinners.

The manufacturer's mandatory 73b safety recall update (vehicle fires) creates a critical software-induced communication failure on the central vehicle network. Following the 73b flash, the vehicle developed an active sgw u0001-00 can c bus network fault, which permanently blocks data transmission and triggers an hcp u0412 hybrid battery fault. This network crash disables the hybrid propulsion systems, creating an unpredictable and hazardous driving condition. The manufacturer (stellantis) and its authorized dealer (seattle Jeep) are refusing to remedy this safety recall side effect under the vehicle's hybrid powertrain warranty, instead forcing consumers to pay out-of-pocket diagnostic fees ($284. 67) and multi-module software update fees ($812. 50) to correct a defect injected by the recall software itself. This directly compromises vehicle safety and violates federal recall remedy mandates.

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My 2017 Chrysler Pacifica hybrid entered limp mode and was taken to central florida Chrysler Dodge on xxx. The service advisor, [xxx], identified three recalls, which needed to be completed, after claiming they had completed them, the issue persisted. I authorized a coolant flush without being informed it involved the battery cooling system. Further diagnostics revealed a failed hybrid battery. However, Chrysler denied the battery replacement claim, citing contamination from “incorrect” coolant. I dispute this reasoning, as I was not properly informed about the coolant issue and believe there is no proof that it caused the battery failure. Under the magnuson-moss warranty act, a warranty or recall claim cannot be denied without clear evidence linking the fluid to the failure. I have opened a case with Chrysler (case #xxx) and am requesting that the battery replacement be honored under the recall, especially since recall guidelines indicate that unresolved issues after software updates may require component replacement. After a days of back and forth, not the dealership claims the pim is not the original part of the vehicle and for that reason it would be covered under warranty. However the law is clear and Chrysler is obligated to replace it since this part is also part of the recall they claimed was completed. Now the dealer wants us$ 5k to replace the pim. I need NHTSA to intervene please. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Yes, the problem has been reproduced by the technician. When you put the car in reverse, it would start to go in reverse and as soon as you let off the throttle or the gas pedal, it would go forward at 15 to 20 mile an hour as you slammed your other foot on the break that’s without you even touching the gas pedal. I was sitting in a stoplight and all of a sudden the car wanted to go 55 mile an hour. And I had to slam on the brakes to keep from hitting other cars. Right immediately after that when I was trying to find a place to pull off the highway the car by itself decided to slam on the brakes or at least that’s the feeling that it gave because while I was trying to go to the car come to an abrupt stop right in the middle of the highway. Through all these different scenarios the thing that happened happened while I was not touching the gas pedal. This is why I feel like it’s a major safety concern not only for me and my family but other families that are out there driving also for everyone else that has bought this car and has the potential for the same thing to happen to them and they may or may not know what to do in that situation . We had the vehicle towed to shottenkirk Chrysler dealership, where between Chrysler and the dealership we have not been able to come to a resolution on this vehicle!.

Chrysler performed the 73b recall and n my van in August of 2025. Ever since performing this recall the van has a continuous stream of check engine lights and error codes. The van has been at the dealership at least 6 times for well over 100 days. The check engine lights and error codes always return. The hybrid battery recently had a failure code, and was replaced. I didn't even make it home before I got a check engine light and error codes. The dealership cleared the check engine light and sent me on my way. The codes returned and the van is back at the dealership. The codes I have been getting are : service hybrid system, parking brake temporarily unavailable, service electronic throttle control, service shifter( I was not able to drive as it wouldn't go into gear), service electronic stability control, blind spot alert, and service airbag system. On the longest service visit (over 80 days), Chrysler ended up just telling the dealership to erase the stored codes and return the van to me. They test drive it 50 miles. The error codes returned. They currently have the van again for the same reason.

I was slowing down to turn left and felt a stutter, like when antilock brakes activate. Then a red triangle appeared on the display on the dash that said something like "pull over safely vehicle will turn off soon. " I came to a stop to wait for oncoming traffic. When I hit the gas again it had barely any power and the power steering had disengaged. I was able to get through the left turn at about 3-5 mph. Shortly after I was out of the intersection (maybe 100 feet) the accelerator stopped giving any power. The vehicle was still able to turn on and I could use things like power windows, radio, and gear shifter (to go into neutral to push it to a better place to wait for a tow) but no thrust since. The mechanic said it seemed to be a problem with the hybrid battery and we towed it to the dealership since that was still under warranty. The dealership says it's the transmission and is in the process of figuring out which version of repairing it works for the warranty coverage.

When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by resting vehicle in between events. When fully charged, didn’t seem to have issue so was able to drive to dealer. Thought was related to engine switching from electric to gas power. Dealer checked and performed two software updates. On way home from dealer, same problem occurred on highway. Super dangerous to loose all acceleration or same speed on highway! I got a video of second event as I was a passenger and my husband was driving. But as can see in video the car has a charge so the incident is not related to the switch from electric to gas power. Now we are very concerned whether Chrysler has the means to fix this at all and or whether the dealership will be actually able to identify the issue given the car was literally being driven home from the dealer. Attaching photos but have a full video. First time happened on April 4, 2026. Second on April 16, 2026.

I was traveling on the freeway at approximately 65 miles per hour. I slowed to approximately 50 miles per hour to pass a disabled vehicle and began accelerating again when the dash displayed a message that said "stop safely- vehicle will shut off soon" the check engine light, a red turtle light also lit up. I had to make a quick maneuver to the far right lane putting myself and other vehicles at risk to avoid the car shutting down in the middle of the freeway. I wanted to get closer to an exit so I continued driving slowly on the shoulder. The wouldn’t accelerate, so whatever speed I let it get down to was the fastest it would go. At the exit I was concerned I wouldn’t have enough power to make it up the hill so I shut off the car. I let it sit for a couple of minutes and then turned it back on. It turned on with the check engine light still on . I then drove it straight to the dealership using surface streets and keeping my speed around 40-45 miles per hour. This was the second time this vehicle has experience this kind of loss of power. The first time happened in July 2024 and resulted in a full transmission replacement. This incident constitutes a dangerous loss of motive power at highway speeds. The failure mode appears identical to the issues described in NHTSA safety recall 23v-010 (Chrysler recall 03a), yet this vehicle has already had a full transmission replacement for this exact issue in the past.

I purchased this car new on December 31, 2024. I have owned it for less than 16 months, and in that time, we have had an issue occur at least 5 times where we get an alert on the screen that says, "stop safely vehicle will shut off soon". Less than 20 seconds later, the car completely dies. On each of the 5 instances, we were lucky to be going relatively slow and were in a safe place with a shoulder to pull over on. The vehicle was able to be turned back on within a few minutes. The check engine light came on momentarily, but would shut off before we were able to get the codes read. We brought this to the attention of herb chambers Chrysler Dodge Jeep ram fiat of danvers (not where we bought the car, but the closest Chrysler dealership for maintenance) and they were unable to provide any help. They said they have never seen this, and since they couldn't get any codes, they didn't know what was going on. My research informs me that this is a known issue, so I'm disappointed that they didn't know about this. I am also terrified to drive my young children in this car, in fear that this will happen again when we aren't able to safety stop. I will provide details for the most recent time that this occurred, but I haven't previously reported the other occurrences.

2024 Pacifica van with 66,000 miles started to run rough then quit in a mcdonalds parking lot in richmond va 70 miles from our home residence. I had the car towed to a local Chrysler dealership on Saturday night before easter. The tow truck drive was kind enough to take myself, spouse, daughter and golden retriever to the richmond airport where we rented a car and drove home to leonardtown, MD. The Chrysler dealership troubleshoot the vehicle and ordered a fuel pump.

I experienced a check engine light and intermittent starting issues with my vehicle (Chrysler Pacifica hybrid 2017). [xxx] at times, the vehicle would not start, but after some time it could start again. After researching the issue online, I found that there are active safety recalls for this vehicle related to the hybrid system (including battery and inverter/pim). I immediately contacted the dealer: [xxx] an appointment was scheduled for April 1, 2026 at 4:00 pm. I dropped off the vehicle at approximately 3:50 pm and handed over the keys. Prior to visiting the dealer, I purchased a diagnostic subscription tool to better understand the issue, as many owners report dealers misdiagnosing these problems. The diagnostic results indicated issues related to the pim (power inverter module), including required updates and possible internal diode failure. This matches the symptoms I experienced, where the vehicle would intermittently fail to start. I have attached photos showing error messages related to pim update and hybrid system faults. On the next day, the dealer informed me that they would only perform a diagnostic for $180 instead of processing the issue under recall. I believe this is incorrect, as the symptoms match known recall conditions (loss of power / hybrid system failure), and recall-related diagnostics should not be charged to the customer. The dealer is refusing to proceed under recall and is attempting to charge for diagnosis. This is a safety issue and should be handled under recall. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While traveling 350 miles from my home with my family of five, the vehicle experienced a sudden 'loss of motive power' event. The dashboard displayed the message: 'stop safely - vehicle will shut off soon. ' I lost the ability to accelerate and had to navigate to the shoulder in high-speed traffic. The vehicle is currently inoperable and the 12v battery has since died because the power inverter module (pim) has stopped maintaining system voltage. This vehicle had recall 03a (NHTSA 23v-010) performed on July 7, 2023, and the more recent recall y40 update performed on March 11, 2026. Despite having the 'latest software remedy' installed less than 30 days ago, the vehicle suffered the exact safety failure the recalls were meant to address. This proves that the software-only remedy is insufficient to prevent the hardware failure (internal transmission wiring short). A formal vehicle scan report performed at lake norman Chrysler (dealer 60945) on 3/30/26 explicitly shows 'distance travelled with light 146 miles' (page 14), documenting a sustained failure of the motive power system. Furthermore, the dealer’s own certified technician (j. Olmstead) provided a written action plan (page 9) recommending a full transmission and power inverter module (pim) replacement. Despite the documented 146-mile failure history and the technician's recommendation for hardware replacement under the xe1 warranty extension, the dealership service management is refusing to perform the repair, claiming they cannot 'replicate' the code as an active fault. I am currently stranded out-of-state with an unsafe vehicle that Chrysler is refusing to repair under the established safety warranty.

I encountered two incidents of the same type. One was on Friday, March 27, 2026, the same day I picked up the vehicle from a local Chrysler dealership, where software updates and issues related to recalls were supposedly completed. The vehicle was at 38% battery level at the time of pick up from the dealership parking lot. After driving it for about 14 miles, the battery level depleted to <1% and that's when the "stop safety. Vehicle will shut off soon" displayed on the dashboard. I slowly drove for less than a minute and parked the vehicle and turned it off. Then restarted and drove for less than two minutes, but again the same warning ("stop safety. Vehicle will shut off soon") displayed; I turned it off again. After taking a few minutes break, I restarted it and it was showing 1% battery; it gave me a little distance to travel until unfortunately the same warning displays. Fortunately, this time I was close to a place where I can charge the battery. The battery got charged to 100%, partly on the night of March 27th and the remaining in the morning on March 28th. The second incident was on March 29, 2026, on Sunday afternoon. As soon as the battery level reached <1%, the exact the same warning ("stop safety. Vehicle will shut off soon") was displayed. I slowly drove the vehicle to the side of the road and called my insurance company; I reported the issue and requested them to tow the vehicle to a nearby Chrysler dealership. As of now, the vehicle is at the dealership parking waiting for diagnosis. Based on my initial conversation with the customer service person, they don't know if this is considered part of any recall or not. Not only was I stranded on the road because of the above incidents, not having the vehicle at the moment is straining me a lot - trying to handle personal and work schedules.

Auto stall at stop is not working safely on my vehicle there are two issues that can cause safety problems . A) when system restarts engine the vehicle has jumped forward several feet quickly causing very nearly hitting the car in front of me as a traffic light turned green . B) when I slow not quite to a stop making a left turn I have experience very low or no power and could be hit if a car is coming towards me . Both these issues do stop if I remember to turn off the auto stall system but I do not always remember ! I did make a compliant at a Chrysler dealer they found no issues and did not reproduce the problem no warning lights come up when the problem happens . I have not had damage to the vehicle but have had two close calls one nearly rearending a vehicle at a intersection as my pacicifca lurched forward and the other as an oncoming car needed to brake when I made a left turn in an intersection and had a loss of power .

My 2017 Chrysler Pacifica experienced repeated engine timing and oil system failures. The vehicle first developed a check engine light and engine timing code (p000d – camshaft position slow response). The vehicle was inspected by a dealership service department. Shortly after, a major engine oil leak was discovered from the oil cooler / oil filter adapter assembly. The vehicle required repair of the oil cooler assembly and associated seals. After that repair, the vehicle continued to experience engine timing issues. The dealership later confirmed failure of the cam phaser components associated with the engine timing system and performed a repair. Within days of the repair, the check engine light and engine timing code returned again. The failure involves the engine valve timing system and oil pressure dependent components based on autozone code check. Improper camshaft timing can affect engine operation, cause loss of power, rough running, or possible engine stall while driving, which creates a safety risk in traffic. The issue has been inspected and confirmed by a dealership service department. The vehicle is available for inspection upon request.

While driving at normal road speed, the vehicle suddenly lost propulsion and entered limp mode. A turtle warning icon appeared along with multiple system fault messages. The vehicle began slowing down on it's own and was unable to accelerate. I pulled to the side of the road. The vehicle displayed an error "stop safely vehicle will shut off soon". After sitting for a period of time, the vehicle restarted and was able to be driven again, but the failure occurred without warning and created a dangerous situation in traffic. Diagnostic trouble codes were present related to the hybrid system and high-voltage battery, including p1d43, p1a21, u029a, and u0412. These codes indicate faults in the hybrid control system and battery communication. A Chrysler service department inspected the vehicle, confirmed the trouble codes, and returned it to me without repair because the issue was not immediately reproducible at the dealership. The vehicle has a history of similar intermittent issues, including prior loss-of-power events and repeated service visits for hybrid system faults. The condition is not consistently reproducible, but when it occurs it results in a sudden loss of motive power while driving. This creates a significant safety risk due to unexpected loss of propulsion in active traffic.

As I was leaving the gas station the check engine light flashed on and off then the car was like turning on and off fast and a loud clunk sound and the fuel pump module exploded gas sprayed all over the gas station. Huge fire hazard and the car began to smoke vehicle experienced a sudden catastrophic fuel system failure involving fire risk and loss of propulsion. The incident occurred without warning and created a serious safety hazard to occupants and surrounding traffic. This vehicle is a Chrysler Pacifica hybrid. Similar failures involving fuel system and hybrid control logic have been widely reported. The manufacturer was contacted but declined to properly document the safety incident. This failure is not consistent with normal wear and tear and represents a potential safety defect. Key details to include when submitting online: - sudden loss of propulsion - fire risk / fuel involvement - hybrid system interaction - manufacturer declined to document incident.

Vehicle went into limp mode twice. 1st time on 10/28/24, technician found fault for hybrid battery pack, Chrysler technical service bulletin said to clear fault then drive, if fault did not come back release the vehicle work order stated, bring vehicle back if it happens again and replace hybrid battery. 2nd time, 2/06/2026 vehicle went into limp mode again while driving. My safety and the safety of others was put at risk as I was driving on a highway at 65 mph and suddenly without warning and no braking involved went down to 20 mph. A very unsafe maneuver as the following vehicles had no indication I was braking or slowing down. The dealer has confirmed the limp mode incident but so far has been unable reproduce it. The vehicle and components have only been inspected by the dealer. The warning lamps and messages only came on as the event unfolded. A sudden and uncontrollable loss of power. The dealer states that they believe the hybrid battery pack is failing, but Chrysler, stellantis will not replace the hybrid battery pack unless the dealer can reproduce the incident. Extremely dangerous thing to try and recreate.

In at least 3 different drivers experienced the engine shutting off while driving at low speeds. It happened either while stopped at the traffic light, or shortly after being stopped at the traffic. The engine stalled and the message on the dash said to stop the vehicle, turn it off, then turn it back on. Fortunately, we were able to coast to a stop and follow the procedures. We replaced the fuel module and fuel pump, which did not help. I did some research last night and found an article from cbs news dated 01/12/2018 for this issue that recalled some of the Pacifica minivans starting with the 2017 model. Our van is a 2018 Chrysler Pacifica. I suspect it was built after the recall, but the software was not fixed when built. I want this fixed under the recall umbrella so I don't get charged for something Chrysler already new was a safety problem.