Three problems related to steering column have been reported for the 2002 Chrysler Town & Country. The most recently reported issues are listed below.
While driving at any speed consumer heard a clicking noise in the steering column. Dealership will be notified.
When turning the steering wheel while driving/parking consumer heard a loud clicking/grinding noise coming from the steering column. Dealership was notified, but did not resolve the problem.
When attempting to turn the car, there is a clunking noise and then the steering wheel comes lose. It does not physically detach from the steering column, but it rocks freely back and forth. Attempting to turn the steering wheel after this causes a grinding sound and is unstable due to the rocking motion. The failure occurred on March 6, and a Chrysler dealer serviced the car on March 7 using TSB 19-008-01 as a service procedure. The exact same failure occurred the next day, after servicing. A different Chrysler dealer serviced it using TSB 19-008-01 which involves inserting a shim. Two different dealerships recommended replacing the steering column and Chrysler would not authorize it.