Two problems related to steering failed have been reported for the 2002 Chrysler Town & Country. The most recently reported issues are listed below.
I bought this 2002 Mini-van in January from my sister. She took meticulous care of it. So when I found my steering failing, I never thought it was an issue with the steering. I thought it was the power steering. I blew a power steering hose one day after weeks of smelling something burning. Got that fixed and then found the steering column was still locking up, not letting me turn the car, running over the curb because I could not steer it. And I can still smell something out of the ordinary, it almost smells like anti-freeze. Not sure what it is. It usually happened when I first started the car and did not let it warm up for a long period of time. Now it will do it when I am driving. It has happened at least 10 times in the last month. I am getting annoyed with this. I have had it to the garage 2 times now and they can not replicate what happens and now I feel like they think I am a nut case because they say, there is nothing wrong. We can not find a problem with it. I carry 5-6 children in my car at any given time and I find this to be very dangerous.
The steering failed to steer the vehicle in one direction. The consumer told by the maintenance inspector that the steering coupler and rack were not properly installed at the factory. This improper installation caused damaged to the rack and coupler.