Carrier/rack problems of the 2009 Chrysler Town & Country

On September 28th 2015, we took our vehicle into green Chevrolet in east moline, illinois to have the wireless ignition node module on a vehicle replaced for a safety recall. At 8:49 a. M. They had called us to let us know they had done the oil change and to let us know of a few repairs that needed to be done that were not relevant to the recall and also informed me that they were currently working on the recall repair. At 9:34 a. M. They called me back and said they were getting ready to do the recall repair but wanted to let me know of cracks that were in the dashboard that they needed to remove to do part of the repair. They sent me pictures to show that they were identical cracks on the driver and passenger side that went all the way through on the corners plus an additional crack about one-fifth of the way over from the passenger side that went all the way through. They claim these cracks were there prior to the repair but we have never seen these cracks before and claim that it must have been done during the repair. We dust our dash board and would have seen such extensive cracks. They are located where the defrost vents are. Green Chevrolet refuses to replace it and holds to that they were already there. Due to the location of the cracks, there is no way for us to cause it. It appears as if they would have been caus d by someone prying up the dashboard incorrectly.

I received a recall for frequency operated button ignition key (fobik), recall l125. I have called my dealer numerous time and they keep telling me that the part has been on back order and not created yet for this recall for my make and model. I called Chrysler group recall assistance and they cannot tell me when the part will be available. I have had issues with this car stopping in the middle of the road, especially in rough roads, over rr tracks, etc because the key moves to the accessory mode from the on position. I've dealt with this "stalling" issue with this car for over a year, have even taken it into the dealer and spent "hundreds" on "tuning it up and they keep telling me to bring it in again and let them "look" at it, yet they keep telling me the part is not available. Why is this part not available? I know other family members with other types of cars have had theirs replaced long ago. What recourse do I have!.

I received a recall for frequency operated button ignition key (fobik). Recall l25. I have called my dealer and they have told me for a few months now that the part is on back order. I called Chrysler group recall assistance center at 800-853-1403 and they cannot tell me when this part is going to be available . I have had issues with this car stopping in the middle of the road, especially in rough terrain, over railroad tracks, etc. Because the key moves to the accessory mode from the on position on its own. I am fearfull to be read ended when this happens. I've had this issue with the car for about a year for what I thought was "stalling" but now realize it is the fobik causing this. Chrysler dealer tells me they get daily calls regarding not having this part available. What recourse do I have to get this recall taken care of?.