Front Seat Head Restraint problems of the 2014 Chrysler Town & Country - part 1

The contact owns a 2014 Chrysler town and country. The contact stated that after starting the vehicle, the driver reached the back seat area, and the front driver's seat headrest erroneously exploded. During the incident, the driver sustained a mild concussion. No medical treatment was required. The cause of the failure was not determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not notified of the failure. The failure mileage was 188,000.

The contact owns a 2014 Chrysler town and country. The contact stated that while driving at an undisclosed speed, the driver's seat headrest exploded. No warning lights were illuminated. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.

The contact owns a 2014 Chrysler town and country. The contact stated that while the vehicle was idling, the contact's wife sat down in the front passenger’s seat, and several minutes later, the front passenger's seat headrest deployed. The headrest struck the contact's wife on the back of the head; however, no injuries were sustained. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that an unknown plastic piece had detached from the head restraint. The vehicle remained at the dealer pending the repair. The contact stated that two years previously, while driving at an undisclosed speed, the front driver's side head restraint deployed unintendedly. The headrest struck the contact on the back of the head; however, no injuries were sustained. The vehicle was taken to the dealer, and the headrest was replaced. The manufacturer was made aware of the failure and informed the contact that the warranty on the headrest had expired in September 2023. The approximate failure mileage was approximately 90,000.

The contact's son owns a 2014 Chrysler town and country. The contact stated that while the vehicle was parked, her son noticed that the passenger's side front headrest had exploded. The passenger's side front seat was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Driver seat active head restraint deployed when not in a collision. The car was off and we were loading kids in the car. Can't get it to go back together.

While parking my vehicle in my driveway and after coming to a stop, my driver side headrest (active head restraint) deployed, striking me in the back of my head. I was not injured. There was no associated vehicle nor did the vehicle strike an object. Upon further examination, a plastic seating that holds the metal pin had broken. Attempts to reset was unsuccessful because of the broken plastic pin seating. The attached photo shows a strap around the headrest so that the vehicle can be driven safely.

Was driving from PA to new york on the highway and about 150 miles into the trip the headrest exploded out word and stuck me in the back of the head. Causing a little confusion and a instant headache. There was nothing that could have caused this. The road was not bumpy or was there any kind of impact to the van. Thank god my wife was not driving because the impact of the headrest probably would have knocked her out and caused an accident. The headrest system is supposed to be a safety device but is defective and a risk to anyone that is driving a Chrysler product.

While parked in a parking lot, before vehicle was started, the passenger headrest exploded forward with a bang. Upon inspection, the plastic piece that is designed to retain the ahr device failed. Headrest is unusable.

Early on/about August 27, 2020 I went out to my Chrysler t&c , parked overnight in my home's driveway, and discovered that the front passenger seat headrest had deployed. The vehicle had not been involved in any incidents of sudden contact with any other vehicle or object. Examination of the vehicle exterior shows zero evidence of any contact with another object on any of the outside surfaces. The headrest was not deployed when I was last in the vehicle, but was deployed when I looked at it the next morning. I have not yet taken the vehicle to any repair facility and no one except me and my wife have seen the problem. I am the sole person to drive this vehicle. No other person, including my wife, drives it. .

While driving the driver side headrest deployed hitting me in the head. I was traveling at about 40 miles per hour on a state highway.

The headrest active restraint system deployed while driving in town. The plastic piece that holds the pin broke.

Drivers seat problem. Active headrest restraint faulty the plastic retention tabs holding the metal bar in place spontaneously broke ,the metal teeth were still locked down on the bar showing it didn't deploy, just the plastic tabs broke. This caused the headrest to 'activate' and move forward. This is a safety issue. Vehicle was parked in driveway. No injuries as no one in the car.

The headrest on the drivers side deployed while driving on a smooth road and disoriented me for a few seconds. The street is curvy and is on a causeway. I drive it everyday at a speed limit of 45.

Noticed passanger headrest had deployed one day. Plastic ears that hold latch pin in place had broken. Vehicle was stationary, no injuries.

My 8 year old son leaned with his hand on the back of the driver side head rest. The head rest released shooting forward. Upon trying to reset the headrest I noticed the plastic piece needed to hold the spring mount to lock it was broke thus not allowing me to reset the headrest. The car was parked and off while this happened.

The headrest broked by itself, the plastic of the mechanism cracked causing the headrest to be hold in place just by the material. The vehicle was parked, not involved in accident or anything else.

The headrest active restraint system deployed while sitting in our driveway. The plastic piece that holds the pin broke.

On July 3, 2020 I was sitting at a red light at night when my driver side headrest deployed/exploded without any warning, my vehicle was not in motion at the time. No injuries but headrest is defective now. I would have been injured if I was resting on it at the time without a doubt.

Tl the contact owns a 2014 Chrysler town and country. The contact stated that the center seat headrest failed to remain upright, instead pointing toward the front windshield. The contact called earnhardt Chrysler Dodge Jeep ram dealer located at 1521 e. Drivers way, gilbert, az 85297, and was informed that there was no recall on the vehicle. The manufacturer was made aware of the failure and stated that there was no recall and that the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 115,108.

Wife was driving the car as normal when both active head restraints deployed for no reason. There was no sudden stop, no impact. One blew all the way apart, the other blew half apart, and then blew completely when she touched it to try to assess what the problem was. The cause is simple to determine. The head restraint is a metal pin retained by cheap plastic, and the plastic broke. I have the plastic chips to prove it.

I was sitting in a parking lot and my passenger side headrest deployed. I'm scared my driver's side will be next. Chrysler wanted to charge me $800 to replace it when it was clearly a defective part.

While the car was parked the active headrest deployed hitting the driver in the back of the head after they got in the car and were getting ready to drive off. The metal rod remained in the engaged position in the bracket but the plastic edges that hold the metal rod to the headrest broke which caused it to deploy.

The driver side headrest's airbag deployed without any particular reason. The van was parked in the driveway, and my wife was taking out her bag from the passenger section when suddenly the headrest deployed.

The passenger side active headrest exploded (luckily just after we got out of the car). There was not a accident that triggered it. The car was parked in our driveway. The engine was turned off. Upon researching I see many complaints of this same issue. This needs to be recalled!.

I was getting in my car in the garage of my home when my active headrest deployed. I wasn't injured but I was certainly startled and now am unsure what to do. The headrest cannot be reset; there are broken pieces which have fallen down inside the plastic casing.

The active headrest on the front passenger seat deployed striking my 14 year old daughter in the head while driving and no accident occurring. Upon inspection, the system did not deploy due the mechanism releasing the pin but rather the plastic that is supposed hold the pin failed resulting in deployment. There is no way to reset the headrest because it is broken. I have serious safety concerns with the driver side potentially failing and deploying in a similar manner. The driver could be struck in the head causing injury or accident. Replacing both headrests would be a significant cost.

Passenger side head rest ejected and will not reset. There were no accidents involve, the vehicle was stationary when the headrest activated. Need to zip tied the head rest back in place. The ve.

I was driving on the highway (going at least 65 mph) and the headrests on the front passenger seat exploded. The air bag light on the dash had been going on and off for the past 2 weeks, I notified Chrysler via telephone with no response. About 1. 5 weeks later the airbag light returned on (intermittently) and then I heard another loud "pop" in the drivers seat but nothing exploded open.

Approximately around 7 pm eastern time on August 8, 2019, I [xxx] was driving 30 mph (city street) and all of suddenly my headrest deployed on me (driver side headrest). Thus, causing my head and neck to shoot forward abruptly. Reminder, no accident or rear collision was taken place. I immediately contacted a local Chrysler dealership and was able to get customer care number. I called and explained the situation and was given a case number and that I would be contacted by a specialist between 2 and 4 days, which I feel like is a horrible time to wait on this serious matter. Was told to leave vehicle in driveway. Another prolonged concern due to the fact that I work. It's been two hours since that incident and beginning to have upper shoulder/neck pain with a headache. If you have any other question, feel free to ask. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While I was backing out of my driveway the drivers headrest exploded into my neck for no reason. Three days later I was in the passenger seat while my husband was driving on the highway and the passenger headrest exploded into my neck on the passenger side. Both headrests exploded due to the plastic bracket holding the pin breaking when no accident had taken place.

My passenger active headrest system employed while we were parked waiting for the ferry to arrive. My daughters boyfriend was unhurt but was jolted up by the defective headrest in my 2014 Chrysler town and country.

Headrest unexpectedly popped into a protruding position as opposed to a compact position. The front of the headrest separated from the portion mounted. The inside of the headrest mechanism is visible and a connection is broken. The headrest can be compressed back into the original compact position but will not hold as the bar that keeps the front of the headrest attached to the mounted portion is broken. It no longer "latches" into the correct position. The van was stationary. The van was running but not in motion.

Both driver side and passenger side headrests have spontaneously deployed within a 6 month period. This is due to a flawed design by Chrysler engineering (used plastic clips to constrain strong spring loaded actuators in the headrest). The driver side deployed while I was driving, hitting me in the back of the head and distracting me in traffic!.

Car parked and off in driveway. After exiting vehicle but before closing door, drivers headrest popped and front section separated from rear section on right side. Visual indication of plastic bracket sheared. No power on vehicle. Upon testing ignition associated airbag light illuminated indicating failure of airbags or ahr. No collisions in vehicle history or associated with event. No deployment of passenger ahr.

Headrest activated involuntarily during normal driving conditions.