45 problems related to front seat head restraint have been reported for the 2014 Chrysler Town & Country. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2014 Chrysler Town & Country based on all problems reported for the 2014 Town & Country.
The vehicle was stationary in a parking lot. I entered the driver's side and sat down on the seat. We suddenly heard a loud bang and I felt something graze the back of my head. That's when we realized the headrest exploded and nearly hit me in the back of the head and neck. After looking closer at the headrest, the base is made of plastic with a metal rod that locks the headrest to the upright supports. There are two gas pistons that push against the plastic base of the headrest and the posts that go in the back of the seat. The plastic headrest base failed catastrophically, which allowed the headrest pistons to expand forcefully.
I was stopped at a stoplight & suddenly the headrest imploded into the back of my head. At first, I thought I had been hit from behind. Looked in the mirror, nobody behind me. Then I thought someone had gotten into my car & struck the back of my seat, which was terrifying. Got out & looked right there at the light, & it appeared to have a broken plastic piece inside. Now I'm not sure it is safe, but having stopped at a dealership, I can't afford to pay nearly 700. 00 for a new headrest. I saw similar cases for earlier models had been re--called. Has mine? please advise.
Headrest deployed, caused by plastic breaking that holds pin. Vehicle was parked at dealership awaiting service.
Active headrest activated due to plastic piece braking. Was traveling down the road when the headrest came apart. Was not involved in a collision. The pressure from the headrest struck passenger in the head.
While driving. I was slowly approaching a red light. My passenger side headrest exploded open. It was a load bang sound. I took it immediately to the Chrysler dealership. They told me it would cost me $846. 00 not including labor fees. Then they gave me a pin that came from my headrest and said it had broke. That this only happens when the airbag deploys. I've called to customer service number in the owners manual and they said they could not help me because there were no recalls on my vehicle and that it had too many miles. My van has 58,000 miles on it. I'm scared to drive it because the airbag could deploy or the other headrest could explode open like this one did. This is a safety issue. I need help with this and I keep getting turned away. I'm just blessed my family was not injuries. I looked on recalls and this happened to some 2013 models like mine. I don't understand why I can't get assistance.
In June 2018 while driving the Chrysler van on the highway, the headrest exploded hitting my husband in the back of the head. We took the van to have the headrest replaced costing us $305. 60. I saw on the news yesterday that a woman has started a class action suit because her headrest exploded on the same year Chrysler vehicle. There must be a problem with these headrests and Chrysler should reimburse people for the money they had to pay and also recall all the other vehicles with similar headrests before someone is hurt or killed by them. My husband said it was a hard hit to his head when it exploded like someone hit him in the back of the head.
The active head restraint activated while the vehicle was parked in my garage. The vehicle has never been in a crash and only has 36,000 miles on it. The part is clearly defective and/or poorly made as I can see the plastic piece that broke causing the failure. I am unable to reset the headrest thus rendering this safety device useless.
Tl-the contact owns a 2014 Chrysler Town & Country. The contact stated the instrument cluster was recently replaced and while seated in the vehicle with the ignition in the off position, there was a clicking noise coming from the dashboard. The contact also stated that there was also a sound as if the cd player was cycling for another cd. The contact stated that suddenly the driver's active headrest deployed. The contact sustained a sore neck and possible concussion but did not seek medical attention. The vehicle was not taken to be diagnosed. The vehicle had been repaired by victorville motors located at 14617 civic dr, victorville, CA 92394, (760) 733-8484, and was also contacted and informed of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 60,833. Ah.
The headrest deployed while parked in my driveway overnight. Its apparent it was defective. I can see broken pieces inside. Chrysler refuses to even look at the car.
The contact owns a 2014 Chrysler town and country. The contact stated that the driver side head rest was defective. The head rest did not lower to the position to protect the driver's head in the event of a crash. The vehicle was taken to the dealer, but they could not adjust the head rest. The manufacturer was not notified. The approximate failure mileage was 20,000.