Automatic Transmission Torque Converter problems of the 2016 Chrysler Town & Country

The contact owns a 2016 Chrysler town and country. The contact stated while driving at an undisclosed speed, the vehicle was unable to shift out of first gear, failing to exceed 30 mph. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the transmission and torque converter. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 139,000.

The contact owns a 2016 Chrysler town and country. The contact stated while driving 55 mph, the vehicle failed to shift into gear properly. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission solenoid to be replaced. The vehicle was repaired. The contact stated while driving 55 mph on another occasion, the vehicle failed to shift into gear properly. The contact stated no warning light was illuminated. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the transmission and torque converter to be replaced. The vehicle was not repaired. The contact took the vehicle to a second local dealer: ilderton Chrysler Dodge Jeep ram fiat (701 s main st, high point, nc 27260), where it was diagnosed with needing the transmission and torque converter to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 97,545.

At 61,609 miles "the torque converter came apart" ruining the transmission. The vehicle would not engage in gear; when driving it would not stay in gear. This occurred without warning while I was on the road and almost caused an accident since the vehicle slowed down suddenly and without warning. In addition to needing a new transmission, I was told the "combo cooler" also needed replaced.

When I reach 40-50 mph my car will not shift and it sounds like I am running over ridges in the road. Took it to dealership and they said I need to rebuild my transmission because of the torque converter. It was not throwing out a code at all. Quoted me $2,600.

I was traveling westbound on the PA turnpike, going up a hill at 70 mph with cruise control on when my vehicle suddenly began losing acceleration and wouldn't shift gears. The rpm gage was going very high. I quickly disabled the cruise control and pulled over onto the shoulder of the road, not an easy feat in the midst of heavy turnpike traffic (I am thankful that I was not hit by a tractor trailer). I put the vehicle in park and put on my emergency flashers. The check engine light came on. After calling my husband on the phone, I turned off the vehicle and called interstate emergency towing to take me to the nearest Chrysler dealership about 20 miles away. The employee at the dealership noted that there had been a transmission-related recall on 2016 Chrysler town and country minivans that were manufactured during specific months and that my minivan fell within the specified timeframe. However, at a later date I was told that my minivan VIN was not a part of the recall, even though the service department determined that there was an issue with the transmission pump which caused a loss of power (part of the initial recall problem). Please see the initial estimate that is attached. They ordered a new transmission pump, which we had to wait almost a week to come in. The day that the transmission pump arrived, my husband asked them to email him the estimate so that he could show Chrysler that our van had the same issue as the initial recall. Once the dealership learned that we were contesting the recall, they claimed that they did not have to replace the transmission pump after all . When we went to pick up the van, they said that they only had to replace the torque converter (see final invoice attached). We think that they are trying to cover up the fact that our van should have been covered and fixed under the recall, and/or they do not want the recall expanded.