Transmission Fluid Leaking problems of the 2016 Chrysler Town & Country

Tl the contact owns a 2016 Chrysler town and country. The contact stated that upon placing the transmission into reverse, the vehicle would not reverse as needed and that an unknown fluid began to leak from the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic where he was informed the vehicle needed a new transmission. The mechanic replaced the transmission with a new transmission from an unnamed local Chrysler dealer. Upon return of the vehicle, the contact stated that while driving at 65 mph, the vehicle independently downshifted which caused the vehicle to abruptly jerk forward without warning. The contact immediately pulled to the side of the road and began to hear an engine knock upon restarting the vehicle. The contact coasted the vehicle into a service plaza where he had the vehicle towed to joey accardi Chrysler, Dodge, Jeep, ram (909 s federal hwy, pompano beach, FL 33062). Once there, the contact was informed that the transmission was under warranty but not the labor. The manufacturer was notified of the failure and stated that the repair cost would be covered however, the dealer refused to repair the vehicle. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 147,000.

I have a 2016 Chrysler town and country Chrysler. As I was driving my vehicle going about 50mph, on sept. 3, 2018, on the feeder road alongside the freeway, my van started to slow down and would not accelerate. There was a loud whining noise coming from the van and it would not speed up when I would press the gas. I was able to turn on to the street of my residence because I was not far. I had to put on my hazard lights to make it home only going about 3-5mph. This was very scary for me because my son was in the car and other cars were almost about to hit me from behind. I only have 69044 miles on the van and I maintain my routine maintenance on the van through the dealership I purchased it from. The tech said that the transmission was thirsty for fluid in the gears and it had burned up on the inside. He said that there was no trauma or damage to the transmission and no leak found. My van should've been added to the recall list because it was manufactured in November 2015 which falls in the time frame as the vans that made the recall list and my complaint is identical to the recall (NHTSA campaign number:16v461000)issued on June 24, 2016. I took very good care of my van and made sure all maintenance schedules were kept. This is a 3700. 00 problem that I do not have money to pay. This is not from normal wear and tear nor is it from neglect. This is a result of a manufacturing defect or error. Please investigate this concern as I know I'm not the only one with this same problem.