Front Seat Head Restraint Problems of Dodge Avenger - part 2

Front passenger seat headrest deployed while in motion on a city street, at approximately 30mph. Vehicle had not been in a collision at the time, nor at anytime prior. Headrest struck passenger with such force as to cause whiplash.

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Started the car one day and suddenly the check airbag light was on. Took it to a Dodge dealership and was told that the active restraint headrest system was broken. No damage has been done to the seat/headrest nor the airbag system. The car has not been used unusually and it hasn't been in an accident.

The drivers side headrest split into 2 pieces for no reason. Manufactures specs states that in a rear collision the headrest deploys to ensure the driver doesn't get whip lash. This vehicle has no accidents at all and was not being driven at the time the headrest separated. I did research and this is a common problem with the headrest in this Dodge vehicle. I went to the dealership and it may seem its not covered even with the 7 yr/100,000 mile warranty.

Tl the contact owns a 2014 Dodge Avenger. While the vehicle was stopped at a traffic light, the headrest deployed and the head restraint that was supposed to prevent whiplash in a rear end collision popped off the seat. The contact was not injured. The dealer (shottenkirk Chrysler Dodge Jeep ram, 200 liberty blvd, canton, GA 30114, (678) 535-3417) was called and denied any knowledge of the failure even though there were past incidents reported on the internet. The manufacturer informed the contact to go to another dealer and pay the deductible since the vehicle was under an extended warranty, which could possibly cover the repairs. The vehicle was not diagnosed or repaired. The failure mileage was 78,000.

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The passenger headrest activated while sitting in a parking lot overnight. There was no collision but it deployed as if there had been a rear collision. A small plastic piece appears to have cracked over time and allowed the headrest to deploy. This could easily cause an accident if it happened on the driver's seat while it was being driven or injury to someone sitting in the seat at the time.

Both of my front seat headrests deployed as passengers were getting out the car and pushed against the seats to get out the car. The car was never involved in a car accident so I don't understand why the headrests deployed like they did. Since the pins are no longer in the headrests, it appears I will have to order new ones to correct the issue. The upholstery on the right passenger door has lifted.

While sitting in the stationary vehicle the driver side active headrest deployed with out being in a collision.

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Important note : my wife's vehicle was never involved in an accident. The active head restraint on the vehicle decided to spontaneously deploy. We are not sure when it happened, but thank god it wasn't while she was driving with the vehicle in motion. The force of the headrest opening appears to have broken some plastic retainer pieces, and now we are faced with replacing the headrest. I called the dealership to be sure there were no safety recalls, and was informed there were not. I asked if they would replace a faulty safety device that decided to malfunction and was told that the only warranty we had on the vehicle was for powertrain and therefore, this would not be a covered issue. We were then told the cost to replace the defective headrest would be $625 plus tax for the part alone! I asked for the area representative's name and contact information and they were only able to provide me with a name. I called jim brown Dodge in tampa and they refused to provide me with the information and they refused to take my information to relay to them. I called the customer service number for Dodge and they refused to do anything as well, saying it was not a covered part. The service manager at jim brown told me he sees this 5-6 times per year. Why are customers being charged for replacements of safety devices that are failing? furthermore, if the headrest is deploying with such force as to break the parts inside, what would have happened if my wife had been driving at the time?!?.

Front passenger headrest exploded while driving, just lucky no one was sitting in the seat. My car has been at the dealership for over 3 weeks stating that the headrest is on back order and since it's not under warranty then I have to pay for it out of my pocket I have called Dodge and put in an investigation 2 weeks ago and have not heard back from them just want to know how this is not a manufacture defect and if 1 malfunctions then what are the chances the driver side won't do the same?.

The contact owns a 2013 Dodge Avenger. While driving unknown speeds, the passenger side headrest exploded without warning or impact. There were no injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 43,000.

Passenger side headrest split. Open but was never in an accident. Car was in motion at the time but no one was in passenger seat. Can not get headrest to push back closed.

The passenger active headrest restraint popped open while the vehicle was stationary and the plastic pieces inside of it broke making it unable to reset.

Head rest has separated while not driving. Since the time it separated the airbag light in my car will not go off. I have not been able to reset it on my own and seems that it was not part of a recall that was an airbag issue with the Dodge Avenger identified in 2016. My car has not been in an accident, in good condition, but I have an airbag light on constantly and my headrest is "popped". This is not safe to have happening in ordinary driving conditions. This part should be recalled by Dodge. There are many complaints about this all over the internet for 2014 Avengers. People could get hurt. I have not had the part repaired by Dodge, but have been quoted upwards of $500 to fix a headrest! the headrest is what is setting my airbag light off and not knowing if my passenger will be protected is not comforting. Dodge needs to fix this issue. It was an issue for 2010-2013 models and that is no different for the 2014 models either.

While making a stop the passenger seat headrest deployed with a passenger in the seat but no accident impact. The headrest will not reset. I had the car repairs due to the safety recall completed but the dealer says they will not cover the defective headrest. This has reduced the safety of this vehicle.

The contact owns a 2012 Dodge Avenger. The contact received notification of an undisclosed recall. The contact stated that while the vehicle was turned off, the front passenger’s side headrest deployed inadvertently. The contact stated that a handheld diagnostic machine retrieved dtc: u0184. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 125,900.

The contact owns a 2014 Dodge Avenger. While driving approximately 45 mph, the passenger side headrest padding separated and pushed forward. The contact pushed the padding back, but it did not latch back to the frame. The contact scheduled an appointment with the dealer (jt's Jeep, Dodge, and Chrysler in lexington, 803-220-3725). The manufacturer was not made aware of the failure. Also, the contact received notification of NHTSA campaign number: 16v668000 (seat belts, air bags). The failure mileage was approximately 25,200. Parts distribution disconnect.

Airbag in seat headrest deployed while vehicle was parked for no reason.

The passenger side safety headrest deployed while driving full speed down the interstate. Approx. 75 mph. The sound was so sudden it startled me and almost caused me to wreck. Now the headrest will not "pop" back into position as documented by Dodge leaving the headrest fully deployed and completely useless.

The contact owns a 2013 Dodge Avenger. While driving 55 mph, the instrument panel light started to flicker and the air bag light remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the driver side headrest sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.

2013 Dodge Avenger. Consumer writes in regards to vehicle head rest issues. The consumer stated in the midst of driving, the driver's head rest opened up and hit him in the back of the head causing his head to go forward.