Software problems of the 2011 Dodge Durango

Four problems related to software have been reported for the 2011 Dodge Durango. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2011 Dodge Durango based on all problems reported for the 2011 Durango.

1 Software problem

Failure Date: 07/01/2019

My 2011 Dodge Durango has trouble starting on the first start. Mechanic said there was a bulletin regarding the issue and informed me that we should try updating the software. That did not work. Durango continues to sputter when it is started. It eventually does start either on its own or after another try. Will attempt another solution at next regularly scheduled service.

2 Software problem

Failure Date: 10/07/2013

The vehicle will not start sometimes. Took vehicle in to dealership, and it did not act the way it did on me. So they updated the software, the very next day the vehicle would not start regularly. It would make a noise like it was not getting enough gas to the stater. Took vehicle the dealership, then was told it was the tipm (totally integrated power module). This item is not covered under warranty. This is currently our only mode of transportation. It is the family vehicle, used also for work. The dealership told us that it would cost at least $1,000 to have it fixed. However, I purchased this vehicle least year in October, this should not be happening on vehicle owned less then a year. Now the part for the vehicle is not available and I have a useless vehicle sitting in my driveway and can't drive or move it. This should be on recall!!!!!! and consumers should be reimbursed for their suffering from Chrysler. I think that it is time that the media beware of the raw deal consumers are getting from Chrysler. When my fiance drove it to work it stalled on her, completely shut down. She could have been seriously injured!!!! [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

3 Software problem

Failure Date: 09/30/2013

The past 2 months, my vehicle has been given me problems starting engine- I turn key to start and it just cranks! in October, I brought to Dodge dealership and they told me it needed a "software update"- that didn't do anything. It randomly starts when it wants! then the past week it got really bad- not starting at all! black Friday left to shop early in morning- wouldn't start, so took husband's truck- got back at noon- tried again car started- so me and my little girl went into town- stop at traffic red light- then light turned green- pressed gas to go and nothing happened!!!! my car randomly just turned off at light! as cars honked for me to go I hurried and put car in park and prayed for it to crank- it did- and drove straight to dealership- again they said it was an software update! well its Sunday and my vehicle is at my mom's because it won't start at all! I'm reading a lot of complaints of ticm- that is backordered- I will call dealer tomorrow - I really love my Durango and hope it can be fixed.

4 Software problem

Failure Date: 09/01/2013

Battery light came on. Made an appointment for service. Never made appointment date. A/c went out, airbag light came on, radio stopped, lights flashed, windshield wipers started. Car stalled out while driving 30 mph, lost power steering. No crash, rolled to a safe stopping area. Car was towed to dealer. Dealer said the car needed new battery. New battery was installed but check battery light was still on. After more testing, dealer said alternator needed to be replaced. New alternator was installed, but battery light was still on. Dealer put calls to Chrysler. Chrysler said possible bad new alternator replace with another new alternator suggested. New alternator replaced but same thing still happened, check battery light still on. After more calls to Chrysler, new pcm ( powertrain control module) suggested to be installed. Pcm was replaced as warranty part, no check battery light. Total cost of about $1,000. 00 for out of warranty parts. With in a week car was not starting, would crank but engine would not start or it would start and then stall out, car would finally start after 20 mins. Of trying to start car. This happened several times. Took car back to dealer. Software update was done. Still had starting issues, and running issues. After more calls to Chrysler they now believe the issue is a tipm (totally integrated power module). Tipm is on a national back order with no known release/ expected availability date. Chrysler will warranty the tipm part. Car now sits at the dealer for almost 30 days and no one has any estimate as to a fix date. Now waiting on a case manager to contact about this issue and possible rental car and refund for replaced parts. Sending off paper work for lemon law. Chrysler should issue recall but obviously will not due to lack of inventory in tipm parts.




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