Front Seat Head Restraint problems of the 2013 Dodge Durango - part 2

While driving on the highway I felt my head jerk forward and heard a pop from my headrest. At the time I was driving straight going about 68 mph. When I felt the impact behind my head my instinct was to hit my brake thinking someone had hit me from behind, but once I looked around there was no one close behind or to the sides of me. I pulled off the highway and looked at the headrest and noticed it had popped open. This only occurred on the driver seat headrest. Again, I was not involved in any collision at or around the time of the incident. I have been in collisions years prior to this, but none from behind.

Vehicle was backed into a parking spot at a restaurant with no possibility of a rear end collision when the active head restraint on the drivers side deployed. Fortunately we were parked, otherwise it could have very easily caused an accident. I have noticed a number of complaints about the issue from others as well. The plastic that holds the retention rod broke causing the release, so the whole unit has to be replaced at my cost. You can see the broken plastic in the provided picture. This could be a serious safety issue if it deployed while someone was driving down the highway. I have been in contact with the local dealership where it was purchased 3 days prior to the incident.

The passenger side seat active head rest deployed on it's own while driving down the highway. I took a look inside to reset it and noticed the plastic housing that holds the locking rod in place had broke and the locking mechanism hadn't opened, thus allowing the headrest to be unable to be reset since the locking rod just gets pulled back out do to the tension on the springs.

As I was driving I heard a pop and didn't know what is was. After looking I saw that it was my driver seat headrest. It had popped open and I thought I could just close it but I couldn't. About a week later the passenger side did the same thing with no one being in the seat. I thought that maybe this was a fluke happening, but I have read that there are quite a few customers out there that have the same problem. I would like to know my options.

The contact owns a 2013 Dodge Durango. While driving 55 mph, the headrest detached from the driver's seat. The contact stated that the vehicle was equipped with rear collision sensors that caused the failure. Autonation Chrysler Dodge Jeep ram & fiat in phoenix, arizona confirmed that the rear collision sensors were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 76,000.

My wife and I were driving down the road when the passenger side active headrest deployed. When it deployed it hit her in the back of the head and gave her whiplash. I researched it online and it appears that this is a common problem with Dodge vehicles. I attempted to reset the spring loaded active headrest to discover that the reason it had deployed is because the plastic retaining pin receiver was broken. I have attempted to contact Dodge (case#32447405) with no resolve. I feel like the headrest should certainly be recalled. If an older person had been hit in the head or if it were on the drivers side of the vehicle it may have caused serious injury, a crash, or death. I can email photos upon your request. Your pursuit of this matter would be greatly appreciated.

The active headrest/head restraint deployed while driving, hitting my wife in the back of the head. She was traveling approximately 30-35mph. This caught her off guard but fortunately did not affect her driving and she maintained control of the vehicle. The vehicle was not involved in an accident. After inspecting the head restraint I notice the plastic that apparently holds a metal rod broke allowing the head restraint to deploy. In researching the active head restraint issues, I ran across a recall for chrylser but it did not pertain to my make and model and it was for possible non deployment during rear end collision. Safety recall n38 /NHTSA 13v-282 active head restraints.