Transmission Noise problems of the 2007 Dodge Nitro

Had made and apt to take truck in for recall for underbody transmission tunnel shield at 1 pm on sat . On the way to work . No warning signs truck no light indicator on truck started to make loud noise while my husband was driving . We pulled up to the stop light and turned the truck off and turned it back on it started to make a loud noise again so he pulled to the side of the road into a parking lot and then it just stop would not go into reverse or turn back on and the transmission light came own . We had it towed to the dealership . Ask them to do the repair on the recall still not done 3 days later so I cannot even tow vehicle to my house . To figure out where to go from there have contacted the recall hotline they said they can not do anything . Filed a complaint to them they said they would look in to it and get back to me . The dealership said for 700 dollars they can break the transmission down to see if the two are connected who has money to was this is crazy and I see you have other complaints about stating vehicles and transmissions this is dangerous thankfully it was a sat and no traffic when this happened we could have been killed and my son was in the car in the back seat and it would have been a rear end accident which is were most children ride in the back for safety that is a joke with the Nitro I hope you take this as serious as I do a s a concerned parent it is alarming to know that vehicles with these kinds of issues are still being sold and nobody wants to fix the problems it is more about money than accidents and death . This is probably why people have stop supporting Dodge and Chrysler because they are not about safety and ownership of there brand and responsibility for there defects we also had a door handle on driver side broken this seems to be common as well . I will also make a formal complaint to Chrysler.