Nine problems related to steering gear box have been reported for the 1997 Dodge RAM. The most recently reported issues are listed below.
No summary.
While on vacation in new mexico our steering did not work properly and we had to drive home to PA.
Consumer had problems with front end/steering. Vehicle had a 60,000 mile warranty. Dealer drove vehicle & said it was fine. On April 5, 2000, dealer said front end needed to be replaced. Steering gear box, and 4 tires had to be repaired to pass inspection. Consumer has put out $839 the first time & now steering box is leaking which cost $900. Dealer didn't seem to know what real cause was.
I have heard of at least three other people who have 1997 Dodge's that have had the same failure after the 35,000 to 40,000 mile range.
Steering gearbox seal failure w/shaft damage, several other truck owners known w/similar damage.
Dealer stated I need a new steering box. Is this common for my vehicle. Dealer stated the part is on backorder. I feel he is not on the level with me. For a 30,000. Vehicle, it is a shame that the part went to begin with. I have been waiting 4 weeks and the dealer states it could take up to 2-3 mo. Or anytime. How can customers be expected to be without a vehicle this long? I have an extended warranty and the dealer stated that unless they keep the vehicle, I'm not entitled to a rental. I am unable to use my vehicle because it is all over the road. How can a dealer send me home with a vehicle that operates this way?.
The vehicle would wander. When correcting it, would over correct. The steering wheel is loose. Was hooking to fifth wheel, vehicle would drift all over the road. Took to dealer & mechanic noticed cracks in steering box. Had it repaired. The problem still exists.
Gear box and pitman arm were replaced. Currently, vehicle is experiencing premature wear of the tires.
Consumer complained of steering failure occurring within a 4000 mile of wear. Believed this is not considered to be normal. Dealer notified and could find nothing.