Battery Problems of Ford C-max

2013 Ford C-max. Consumer writes in regard to defective battery in vehicle. The consumer stated the 12 volt battery would drain leaving the occupants stranded.

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The contact owns a 2013 Ford C-max. The contact stated the vehicle failed to start-up after several attempts. Tri Ford inc located at 12610 IL-143, highland, IL 62249, (618) 654-2122) was contacted by phone and informed of the failure. The contact stated that the battery was drained. The failure was caused by the radio remaining on and the door locks actuating independently after the vehicle was turned off and parked. The contact found information online, which stated that replacing the radio fuse would fix the issue. The contact replaced the fuse however, the failure recurred. The contact recharged the battery however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000.

The contact owns a 2013 Ford C-max hybrid. The contact stated that the 12-volt battery did not stay charged. The battery died overnight and was jumpstarted. There were no warning indicators illuminated. The failure recurred several times. The vehicle was towed to the dealer (koerner Ford of syracuse, syracuse, NY, 315-474-4275) where the battery was recharged and restarted the vehicle. A diagnostic test was performed, but the technician was unable to pinpoint the source of the failure. The failure recurred. The manufacturer was not notified. The failure was not repaired. The contact complained to the state attorney general and was referred to NHTSA. The failure mileage was 30,000.