Sun Roof problems of the 2013 Ford Edge

The contact owns a 2013 Ford Edge limited. The contact stated that the rubber seal for the vista sun roof was defective and as a result, failed to close completely. The contact mentioned that due to the failure water leak in causing water damage on the passenger side. The carpet and both front and rear passenger leather seats were severely damaged by water. The manufacturer was contacted. The vehicle was taken to the dealer. The technician diagnosed that the sun roof track needed to be replaced. However, after further inspection the technician determined that the sun roof track did not need to be replaced. The vehicle was not repaired. The failure mileage 78 miles and the current mileage was 2,000.

On 10/21/13 at 6:30 am I was driving on my daily route to work along interstate route 95-south. As I was driving over the high level bridge in portsmouth, nh, I heard a very loud bang. The vehicle had not struck any object, nor had any object struck the vehicle. I looked up and saw that the entire moonroof had completely shattered in place. I immediately pulled off the next exit. When I exited the vehicle and inspected its exterior, I confirmed that there was no indication that anything had hit my car. There was no sign of any object having struck the moon roof. There were no localized impact cracks or puncture holes anywhere, yet, a strip along all four Edges of the moon roof had separated, while the center area stayed intact, but was completely shattered. I brought my car to the portsmouth, nh Ford dealership and the service manager looked at my vehicle's moon roof and agreed that the damage did not appear to be caused by something hitting my car. Fmc has documentation of his statement. Sm took pictures of the moon roof and submitted a to fmc. Fmc immediately denied the request for replacement. In the meantime, the service manager escalated the request because he felt very strongly that this was not a result of something hitting my moon roof. The request was once again denied. Mr. Xxx has continued to make calls on my behalf this week to fmc, asking how anyone can make a determination without sending someone to inspect the moon roof firsthand. He was repeatedly told for three days that Ford was working on coming up with a resolution. On 10/23/13 Ford called and offered to pay for half the replacement cost of the moon roof. Due to the lack of service from Ford motor company, I had to submit a claim through my personal car insurance.