Automatic Transmission Torque Converter problems of the 2016 Ford Edge

The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was idling at a stop, the contact heard a rattling sound coming from under the hood. Additionally, the contact stated that while shifting gear, there was delay while shifting into the intended gear. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the flex plate had cracked, and the torque converter failed and needed to be replaced. Initially, the contact stated that the vehicle was previously taken to the dealer after receiving notification of customer satisfaction program: 22n12. The contact was informed by the dealer that he was responsible for the repair cost. The contact stated that he was then informed by the dealer that previously there was no replacement or repair that was needed at the time. The vehicle was not repaired. The manufacture was notified of the failure and informed the contact that due to the mileage; the cost would be out of pocket. The manufacturer confirmed that the mileage was 1,000 miles over the warranty. The failure mileage was approximately 121,000.

Car was showing some potential problems with transmission. Intention was to get a transmission flush and fill, spark plugs replaced. After plugs replaced, repair shop took for test drive on local streets. Then it died. Towed back to shop, wouldn't restart. Examined it and found flywheel detached. Towed over to Ford authorized dealership. They called today and said need to replace flywheel, torque converter, and oil pump to the tune of $5300! I internet searched this and found many complaints. Ford issued a recall for this on 2017 models, but not 2016. The replacement parts are the same yet Ford will not repair this at their expense. Makes no sense, same parts! is there any way to get Ford to re-look at this? I shouldn't have to pay for a part defect like the bolts that failed to hold the flex plate on!.