general problems of the 2016 Ford Edge - part 1

While I was driving my car stopped accelerating on busy [xxx] . It was myself my son his girlfriend who is pregnant and her [xxx] son no indication there was a problem just heard a some kind of noise and it loses speed when try to accelerate it wouldn’t we where able to turn in to a gas station. I then cut the car off and when I tried to restart it the car wouldn’t start a week prior to this a wench did pop up on my dashboard when I looked in the manual it said that I need to take car to get looked at, at earliest convenience but a week. I have only had these vehicle seen December 2023 I paid cash for the vehicle and had warranty that was up to late last year the noise I heard sound like the same noise that when I purchased the vehicle maybe about 3 weeks later they had to fix something with the transmission maybe whatever wrong with it had something to do with that I know if we where on the highway we could have died I have had many cars that had mechanical problems but not none of them ever lost acceleration while driving my car will not start after I cut it off. Unknown what is going on with it just gave the details that happened on [xxx]. Before the malfunction the car started and drove fine until that noise and the car lost acceleration no messages appeared on the dashboard that day. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The vehicle developed a rattle at idle and noise from the transmission bell housing area. Lafayette Ford in north carolina has confirmed the issue is caused by a cracked flexplate, which is a known defect covered under Ford customer satisfaction program 22n12.

Transmission shuddering at low speeds. Losing acceleration getting on to highway. Hard shifting and slippage.

Taking off from a stop, turning at slow speeds, taking off into a turn when the power is transferred to the rear axel the entire rear end of the vehicle shakes, shutters, judders, pops, chunks until power stops going to rear drive. (awd). Ford dealership performed and charged me several services that did not fix the problem. I have now taken it to a another shop. The tech has mentioned that he found a service bulletin for this problem. I have searched but have not found the bulletin.

The coolant is leaking into the engine area. Causing repeated coil failures and misfire and I assume damage to engine. I believe engine block needs to repaired or replaced. Also, during both dry and especially slippery/wet conditions. . . My vehicle is veering to both sides on its own while driving . My hands are on wheel going straight and it just drifts, slips and slides. Afraid I'm going to crash. No warning lights. Might be esc and or abs systems. It seems these are known issues for this year make and model but these recalls and warnings for some reason are not attached to my VIN. I need them attached to my VIN so that I can take to Ford dealership for repair before these system failures kill me.

This is a follow-up to my previous NHTSA complaint ?11689215. ?regarding the flexplate failure on my 2016 Ford Edge (VIN: [xxx] ). This is a follow-up to my previous NHTSA complaint regarding the flexplate failure on my 2016 Ford Edge (VIN [xxx] ). Ford opened case xxx but closed it without any resolution, even though my vehicle remains undrivable. A new case cxh-xxx 1 was later created under customer satisfaction program 22n12 for the same defect. My car is still at autonation Ford bellevue (wa); the dealer confirms no repair authorization or contact from Ford corporate. This defect causes a rattling noise, flexplate cracking, and sudden loss of power while driving—a clear safety hazard. Ford continues to deny repair based on mileage limits in the csp, although this is a known safety-related defect. I am requesting NHTSA to review Ford’s handling of csp 22n12 and require Ford to treat this as a full safety recall without mileage restrictions. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

On September 1, 2025, at approximately 11:30 pm, I was driving my 2016 Ford Edge (VIN: [xxx] ) southbound on red arrow highway near [xxx] , returning home from work. Without any warning lights or prior symptoms, the vehicle suddenly lost all ability to provide power, even though the engine continued running. The transmission stopped engaging gears, and the vehicle began making grinding noises while rocking back and forth violently. The posted speed limit on this section of road is 45 mph, and there were several vehicles traveling behind me. The sudden loss of propulsion created an immediate traffic hazard, forcing me to pull over onto a very narrow shoulder, putting myself and others at risk. After coming to a stop, the vehicle could not shift into drive or reverse and had to be towed. The failure was diagnosed by pro transmission in benton harbor, mi, which confirmed a complete transmission failure. The odometer reading at the time was approximately 154,000 miles. Ford motor company has acknowledged transmission issues in this model and year through a customer satisfaction program, but coverage is limited to vehicles under 10 years old and below a specific mileage threshold. My vehicle qualifies by age but exceeds the mileage limit, even though the transmission failure occurred suddenly and prematurely. This vehicle has also been subject to multiple recalls, including one for engine coolant leaks and two new ones (for the backup camera and brake line leaks). These repeated failures raise broader safety and reliability concerns. The sudden transmission failure at well driving posed a serious safety hazard and nearly caused an accident. I am requesting that NHTSA investigate Ford’s known transmission defect in the 2016 Ford Edge and consider whether the existing customer satisfaction program should be expanded to include higher-mileage vehicles experiencing the same issue. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

1am filing this complaint regarding my 2016 Ford Edge (VIN: [xxx] ), which has experienced a severe and dangerous failure. Ford has acknowledged a defect in the flexplate at the transmission bellhousing area under customer satisfaction program (csp) 22n12. This defect causes rattling noises and eventually results in flexplate cracks that can lead to sudden loss of power while driving. My vehicle is currently undrivable due to this defect. I have documentation from February 2025 (a&m auto repair, invoice #[xxx]) showing that a technician identified noise from the rear of the engine/front of the transmission area and suspected flexplate cracks at that time. Despite this, my vehicle never received the csp repair. Ford is refusing to cover the repair because my vehicle has exceeded the 120,000-mile cutoff for csp coverage. However, this is not acceptable because: •the defect was documented earlier and existed within the coverage period. •more importantly, this is a serious safety defect that can cause sudden power loss while driving, creating a high risk of accidents. •Ford has incorrectly limited the remedy under a csp with a mileage cutoff, instead of issuing a proper safety recall without mileage limits. Requested action: I am requesting NHTSA to investigate and require Ford 1. Treat the flexplate defect as a recall, not a csp. 2. Provide full repair coverage for affected vehicles regardless of mileage. 3. Ensure consumer safety is not compromised by arbitrary mileage cutoffs. In addition, my vehicle has also experienced repeated brake warning lights, which aligns with Ford’s brake hose recall (NHTSA recall 25v544). The combination of braking issues and flexplate failure creates an extremely unsafe condition. Thank you for your attention to this urgent safety matter. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Engine coolant issue, known problem for this model year of Ford Edge. Total engine failure at less than 60k miles. Engine light would come on and go off. Mild hesitation at start up. Went to leave one day and found vehicle would no longer start. Towed away and diagnosed with complete engine failure and coolant intrusion. Called Ford and was informed that while there was a service bulletin that directly acknowledged that these faulty engines are unsafe as is, they are not issuing any assistance to anyone who has an affected engine. This engine failure occurred apprx one week after visiting a Ford dealership where they did routine recall work. We asked about our check engine light and because the light was not on while at Ford they could not complete a check of the engine. During the other routine checks they did, they also claimed to have inspected the battery which at the time had terminal covers that were visibly overflowing with corrosion! we were not informed of this issue either. Cost to repair is about 10-14k, the value of the vehicle.

The transfer case on my 2016 Ford Edge titanium awd cracked and failed at approximately 76,000 miles. For months prior, the vehicle showed warning signs including a strong burning smell inside the cabin, jerky movement while reversing, and rubbing or grinding noises during low-speed turns. I sought help multiple times, but the issue was not diagnosed despite repeated service visits. Eventually, the vehicle was taken to another repair facility where, during a test drive, the transfer case fully cracked while the mechanic was driving. According to the technician, the vehicle began smoking and was no longer safe to operate, and he immediately turned around to avoid further risk. The mechanic explicitly told me he was thankful it happened to him and not to me or my family, as it could have been much worse had it occurred on the road. The damaged part has since been replaced, but I have photographs of the failed transfer case attached to this complaint. Safety risk: the failure made the vehicle inoperable and unsafe to drive, with serious risk of mechanical seizure or loss of control if it had occurred under different conditions (e. G. , on the highway or in traffic). There were no dashboard alerts or warning lights—only progressive, difficult-to-pinpoint symptoms. Problem prevalence and TSB history: afterward, I discovered that transfer case failures are a known issue on Ford Edge models, and that the 2016 model year has an unusually high number of technical service bulletins (tsbs) related to powertrain and drivability issues. These include: TSB 18-2057, related to strong cabin odors TSB 18-2255, related to transfer case leaks and driveability problems given the number of complaints online and the pattern reflected in these tsbs, this points to a broader reliability and safety issue with this component in this model year. Inspection history: the vehicle was evaluated multiple times for these issues and was ultimately diagnosed by a certified repair technician af.

While driving through a small town +-500 miles from my home the 2016 Edge lost power with no warning. I barely got to a gas station for help. No fluid leaks, no smoke, no check engine light prior to fail. Was running great until it didn’t run anymore. Police checked on me and noted my back end was sticking out into the street a bit, couldn’t move it. Had it towed, got a hotel room due to how far away from home this happened. All local mechanics were booked 2+ weeks out but this one ran diagnostics sooner and suggested engine replacement. Had it towed to closest Ford dealer for 2nd opinion. They suggested same. I had serious (couldn’t start completely dead several times, no prior warnings) and not so serious (radio, seat, door) electrical problems earlier in ownership where Ford engineer came across state to recalibrate. I don’t have documentation on this but I think it took him like 4 hours at Ford seelye kalamazoo but it should be in vehicle history. With these two major exceptions (and no warnings) my Edge ran great. I feel we took great care of it, has zero rust, just over 81k miles and bought it new just over 8 years ago (as of this writing). Just replaced tires, rims, brakes within this year. Filled my gas tank full just before fail. We were told it would cost $2400 to tow it back home. Called Ford road assist for suggestions and relief and they stated that since it’s over 8 years and 80,000 miles they offer nothing. Bought it new on 6/30/17 and engine failed on 6/18/25 (just under 2 weeks of 8 years) and 1,336 miles over of any responsibility on Ford motor company. There should be a Ford customer service case number.

Head gasket has blown. No reason for it to. Car has just at 100,000 miles.

The rear differential is failing. It has been looked at by an independent mechanic. The car has 85,000 miles on it. I understand certain VIN numbers were recalled for this issue.

Had to replace the power take off unit (ptu) (internal failure) 1/25/21 had to replace the rear differential unit (rdu) (internal failure) 5/27/25.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the message "all wheel drive disable” was displayed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the powertrain control unit. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was unknown. The VIN was not available.

The contact owns a 2016 Ford Edge. The contact stated while at a stop sign and depressing the accelerator pedal, the vehicle failed to respond. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and filed a case. The contact was referred to the NHTSA hotline to report the failure. The approximate failure mileage was 42,000.

The differential gave out last summer and I had to come out of pocket to fix. Randomly just broke and mechanic informed me that the issue was one that other Ford Edge owners were having and that it was on the Ford or NHTSA bulletin and that there’s potential it could be a recall, I personally never reported it, now that my car has 2 other recalls I thought to give the website a check and inform about the issues I had with my Ford Edge sport 2016. I believe I was put at risk because the car kept clunking and on the route home trying to keep up with highway speeds the car kept thrusting not really allowing me to match pace of traffic which in itself can be the cause of an accident. And not there was no warning indication on the dashboard prior or after it happening, didn’t know what had happened until I brought it to the mechanic.

No warning lights before or after the problem occurred. Driving about 25mph with traffic heard loud noise like something broke then sounded like plastic was dragging, the engine was a lot louder. I got it off traffic and pulled over. Nothing under the car. No warning or engine lights came on. Dealer told me it was a fly wheel on 6/26 and covered under warranty. Said it would take 2 weeks to repair (July 5). I kept calling for status on my car with no call back from the service manager. I finally had to complain (although I was afraid to since they had my car), and they called on 7/12 said it's not the fly wheel like they thought, they said I need a whole new transmission. They don't know what cause it but maybe something broke inside the transmission caused damage to it. $7600 cost to replace it. Not covered under warranty. We contacted another mechanic who says it's probably the torque something (arm?) that broke. I paid what to me is a lot of money for the car. It also needed a completely new engine at 44k miles which was covered under warranty. For the amount of money I paid for the car it's crazy I have to shell out $7600 more.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 22v413000 (power train). The contact stated that upon starting the vehicle, there was an abnormal amount of smoke coming from the tailpipe. The vehicle was taken to the dealer and diagnosed with a blown. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline. The vehicle was not repaired. The failure mileage was approximately 74,000. Parts distribution disconnect.

While traveling on highway, 2016 Ford Edge transmission went out of gear. It did not respond when pushing on the acceleration pedal. Thus, my passengers and I were in danger of collision. No indicator lights appeared warning of the transmission failure. The local Ford dealership performed an inspection and confirmed the transmission had failed. Ford motor CO. Has published a technical service bulletin addressing this transmission issue on my specific vehicle but there is no associated recall such that others will not be endangered.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission failed to function as intended. In addition, the contact stated that the gear shifter seized. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed with a failed shifter cable bushing. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The repair was performed under recall NHTSA campaign number: 22v413000 (power train); however, the failure reoccurred. The contact stated that while driving at an undisclosed speed, the transmission seized. The contact's service dog and the contact's disabled brother were stranded in the heat while waiting for the tow truck. The vehicle was repaired under warranty for the recall, but the failure reoccurred. The contact stated that while driving at an undisclosed speed, the transmission seized. The vehicle was towed back to the dealer, where it was diagnosed with a failed shifter cable bushing. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The repair was not covered under warranty. The contact paid out of pocket for the repair. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

Issues started with check engine light with po302 cylinder misfire code and rough engine starts. After having it looked at and doing a tune up, a week later there was no heat, the coolant warning light went on and temperature gauge was fluctuating while on the highway and had to pull off. Diagnosis by independent service center was the coolant leaking into the cylinder due to defective engine block casting. Researched technical service bulletin 19-2208 and found this to be a common flaw. The fix is a new engine to cost more than $5,000. Vehicle has 80,000 miles. Ford offering no help due to it being out of warranty with no extended warranty.

Three weeks ago my engine light came on. Took it in to Ford services in woodland hills, California where they found a that there was a coolant intrusion in the engine. They proceeded to explain that this is a known issue with the type of engine due to a manufacturer defect. They were able to see that indeed this was the issue with my vehicle. But my VIN was not under the recall that is in place for other vehicles with the same engine defect. I called Ford and they said they could do nothing about it. They directed me here to make a complaint.

In September of 2022, my flex plate on my 2016 Ford Edge titanium broke. This is a major component of the engine and $2,000+ fix. I was told by the mechanic that other Ford Edge’s were experiencing this, it was not a recall. Well, about a year and half later the flex plate broke again. This time with me driving down the road. The car completely stopped. I’ve never been more afraid in my life of getting hit. Long story short, after bringing my car in again for this issue, I was told by the mechanic that though they can replace the flex plate free of charge because it was under warranty, it damaged other components in the engine to the point where it’s inevitable that my Ford will be undrivable soon. They also told me that there was a recall out for this issue so that I can be reimbursed for the previous work. So many others have experienced this. I called the Ford dealership to confirm the recall. However, they told me that it wasn’t a recall but a “customer service satisfaction” program. Meaning it’s not officially a recall but enough people have experienced it that they were reimbursing some drivers. This “program” had an expiration date of 3-31-23. I had my car serviced the first time prior to this date but had no idea about this “program”. I received no notification. After my flex plate was fixed for the second time now, I submitted my receipts for reimbursement for the service I paid for the flex plate in 2022. I was denied because I was out of the time frame where they were giving refunds. Along with this my Ford continued to get worse because of engine damage to the point where I couldn’t safely drive it anymore. I was forced to get an another vehicle and because of the condition it was in with the engine sound and damage, I got very little for it. I actually had to rollover thousands of the remaining loan balance to my new car loan. This absolutely needs to be a recall. I am so upset, confused and financially drained from all of this. The least that can be do.

My 2016 Ford Edge with 86k miles encountered a well-known ecoboost engine problem (TSB 22-2229) where there was coolant intrusion into the cylinder causing a rough start and codes p0302 (cylinder #2 misfire) and p1316 (misfire in first 1000 rpm). My understanding is that this problem can potentially lead to an engine fire. The dealership I bought the Edge from replaced the engine block at my expense, not because the block itself was damaged, but because the newer block doesn't cause the head gasket failure or leakage between the coolant system and the cylinders. I requested a buyback from Ford but it was denied with no explanation given other than the list of general criteria for denial. It would appear based on those general criteria that it was probably denied because the vehicle is out of warranty, I encountered problem after warranty expiration/18k miles, and only one repair job (replacing the engine) appears to have repaired it. But it is clearly a defective engine - only question is how long Ford has known about it. I requested just a refund of the repair cost (engine replacement), but that was also denied. Ford customer care said they would give me an extended warranty as a "goodwill gesture" but this does not cover the sunk cost of the engine replacement and they could not promise me it would cover this same problem if it occurred again.

All Ford Edge vehicles that have the 2. 0l engine where the probability of coolant leaking into the cylinders destroying engine and transmission because of the block design should be recalled. Every day I stress over when mine will suddenly leave me stranded or cause an accident or leave me with a major repair bill regardless of how well I do maintenance! my car jerks between 2nd and 3rd or between 20 to 30 mph, and then smooths out which is making me fear that the torque converter is going out! I’m not the only one living in fear of being a victim of Ford’s bad block design that is costing consumers thousands of dollars to repair or replace!.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact noticed that the brake pedal was extremely spongy. The contact stated that several unknown warning lights were illuminated. The contact stated that because of the failure, the contact had to drive the vehicle below the speed limit. The contact stated that the brake fluid reservoir was continuously refilled; however, there was no evidence of a brake fluid leak. The contact stated that the brake fluid may be leaking into the engine. In addition, the contact stated that the dealer was made aware of the failure several times; however, the contact was informed that the parts were not yet available. The contact stated that for two years, the dealer informed the contact that the parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA campaign number: 20v469000 (service brakes, hydraulic) and 22v413000 (power train). The manufacturer was made aware of the failure but did not assist. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to shift into drive(d), the transmission failed to respond as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.

Our Ford Edge is leaking coolant into the engine. We have been told by the dealership that it will require an entirely new engine for $8,000. This vehicle only has 72,000 miles on it. We have done internet searches and found that many, many Ford Edge owners have experienced the same problem. Ford needs to be held to account, issue a recall, and reimburse owners who have suffered financial hardship due to an obvious design flaw.

The flexplate failed and the vehicle was not drivable. We were told if this had happened while on the road it would have stalled the vehicle and could have caused an accident. This is an issue that Ford is well aware of but only goes half way in trying to fix. Ford will cover the cost to replace the flexplate but only if it has failed and the vehicle is under 100k miles. If the vehicle is over that but under 120k they will cover 50% of the cost. We received a notice and had the vehicle inspected, at the time it was under 100k miles and they found no issue with it. Now it's just over 121k and the flexplate fails. We were told even if it's one mile over 120k miles they are not responsible for it. Now we have learned the failed flexplate has damaged the torque convertor and the transmission fluid pump and those will also have to be replaced. If the flexplate is not replaced just as Ford recommends it can fail again sooner than later. This seems a serious engineering and safety flaw, especially on a vehicle that is not even 7 years old.

The contact owns a 2016 Ford Edge. The contact stated that, while driving at an undisclosed speed, the check engine light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring a replacement. The vehicle was then taken to the dealer, who confirmed the diagnosis in relation to technical service bulletin 22-2229. The vehicle was repaired. The manufacturer was notified of the failure but declined to cover the repair under warranty. The failure mileage was 90,000.

I own a 2016 Ford Edge titanium eco-boost. Needless to say I paid a pretty penny for it. I have had it to the Ford dealer 3 times for recalls. There is only 68,500 miles on it. Took it in to a quick lube to get an oil change they checked the transmission fluid and said it was black and needed to be changed. (no extended warranty, it was way to expensive). I called my local mechanic to make sure that was all it needed. He isn't equiped to check the transmission. Told me to contact Ford. Ford service told me it would be $140. 00 just to look at it and then what ever it costs for repairs after the diagnostic. I don't understand why the transmission fluid is black and why with so few miles on it the trans is screwed up. And Ford makes sure you have to take it back to them to get it repaired and charge an outrageous amount. Symptoms are:. It won't accelerate, doesn't shift into gear, slips out of gear. I feel this a manufacture default and Ford should take care of it.

My car has 66,000 miles on it. It was bought on 9-10-2016 brand new. On 5/21/23 my car would not start. I had it towed to my mechanic who diagnosed coolant intrusion in cylinder 2. I had it towed to the dealer after Ford confirmed it would be covered under TSB 19-2346 on 5-26-23. This TSB-19-2346 affects thousands of cars, with the early ecoboost engines. The cars are suddenly catching on fire or seizing while being driven!!!! I had it towed to Ford who told me the transmission was bad and it would be covered under Ford's #22n12 bulletin on 5-30-23. I was shocked the transmission was also bad! I than asked the dealer what about the motor? it's seized as I told you 4 days earlier due to coolant intrusion? the mechanic will check that also, I will call Ford again, re the motor. 2 days later, after I called the dealer, he verified the cylinder intrusion in #2. He informed me that it would not be covered! now their giving me the run around re TSB 19-2346 bulletin. Which never was sent to any of the owners, of these dangerous cars! the dealer is putting together a parts list, the cost is around 7,000! my car has been serviced at the recommended schedule. Ford's quality has gone from safe, to dangerous, unreliable and defective! I found both TSB on the engine and transmission online. Along with hundreds of thousands of other affected consumers! this is unacceptable & unexcusable! safety 1st is apparently now last with Ford!!! I will never buy another Ford! Ford knows about the ecoboost engines suddenly, starting on fire or seizing while being driven and is doing nothing about, these dangerous cars!!!.

The contact owns a 2016 Ford Edge. The contact stated while driving 75 mph the vehicle started to rattle and vibrate in the front end. The contact stated the vehicle started losing motive power and there was no warning light illuminated. The contact stated she depressed the accelerator pedal, and the vehicle failed to respond. The contact stated that she shifted the vehicle to "sport (s)" mode and the vehicle continued to lose motive power. The contact stated that the rpm was fluctuating. The contact pulled off the roadway and turned the vehicle off and on. The contact stated that the vehicle operated normally until accelerating to 40 mph, but the failure reoccurred. The contact stated that the vehicle was no longer operable. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The contact stated the phone app alerted her to customer satisfaction program number: 22n12 – (transmission bellhousing area flex plate cracks - power train). The contact called a dealer who informed her that the vehicle was out of warranty. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound under the hood of the vehicle. The check engine warning light was illuminated. The vehicle was then taken to auto zone where it was placed on a diagnostic machine and the contact was informed that the vapor canister was faulty. The vehicle was then taken to the dealer where it was diagnosed that the engine long block had cracked and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that prior to the failure, she had notified the dealer that she had lightly tapped the accelerator pedal however, the vehicle quickly accelerated without warning. The contact applied extra pressure on the brake pedal to stop the vehicle however, the contact lightly struck the bumper of another vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously included in the customer satisfaction program for 22n12 and NHTSA campaign number: 22v413000 (power train). The contact stated that on another occasion after refueling the vehicle, she noticed that the fuel gauge reading failed to display correctly. The manufacturer was notified of the failures and the contact was informed that the vehicle was not covered under warranty, and no further assistance was provided. The failure mileage was approximately 70,000.