Steering Failed problems of the 2004 Ford Escape

Tl the contact owns a 2004 Ford Escape. While driving approximately 10 mph, the steering wheel failed due to severe rust and corrosion of the subframe. The contact attempted to replace the control arms and noticed that a huge chunk on the subframe was rotted and corroded with a large hole near the front passenger side of the subframe. The contact stated that the steering wheel was approximately 40 degrees off balance. In addition, the steering wheel was adjusted while turning left or right to prevent independently intrusive steering due to the steering imbalance. The contact was unable to make repairs to the vehicle due to the damage associated with the mount of the subframe that had partially detached from the vehicle. The contact concluded that any replacement measures in relation to the failure would be faulty. Champion Ford Volvo (2502 west 26th street, erie, pennsylvania 16506, (814) 878-2500) was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the vehicle was inspected in 2014 per NHTSA campaign number: 14v165000 (structure), in which the crossbrace was applied to the vehicle for preventative subfame damage in July of 2014. The failure mileage was approximately 128,000.

My vehicle was serviced for recall that was issued. The recall was for the subframe rusting through where it meets the control arm resulting in steering failure. My vehicle had this problem under way and was rusted through to the point of separation. The dealership performed the recall and installed a "brace" on the subframe but advised that the vehicle was not safe to drive because of the separation, which is exactly what the recall is designed to prevent. The dealer stated that since the failure/separation had already begun they could not repair it and gave me the vehicle back in a condition which is "unsafe to drive", according to the word of the dealership. My concern is that my vehicle is experiencing the safety issue for which the recall was issued and the vehicle manufacturer will not resolve the recall issue.

Steering failure.