Transmission Not Go Into Gear problems of the 2012 Ford Escape

My 2012 Ford Escape has transmission issues, and from what I'm being told it's not only my vehicle. It seems to be all over the place as I drive it. One time at a stop light it will slip, and not go into gear just acting like it is in neutral. The next time I take my foot off the brake, and it will jam it self into gear almost rear ending the vehicle in front of me. It does the same as I drive it I'm never sure which result I'm going to get, but I do get one or the other. I've had it into three Ford dealerships a total of seven times, but from rebooting the software to rebuilding the transmission from the limited parts available it continues to get worse. I was told at the last dealership that it needs a new transmission, but none are available as they have so many complaints about them. I've complained to customer service who told me to talk to customer relations, and the case manager doesn't call me back. I finally called Ford credit to tell them about the situation, but they just transferred me to the voicemail of the case manager that doesn't call me back. If they are having all the complaints I've been told about I thought someone should report it to you before gets seriously hurt.

Transmission issue- I have a 2012 Ford espape 6 cylinder. While driving the vehicle at low speed (20mph) the vehicle sounds like it is not in the right gear, it makes a noise as if it wants to change gears but can't. When you come to a stop at a stop sign or red light and then try to proceed the vehicle will not go when you push the accelerator, then it lunges forward into gear. I have had it at the dealership 3 times. The dearlership said they fixed the problem,but the problem is still there. I had 8402 miles on it and now have approximately 9400 and I am still returning it to the dealership. I have also contacted Ford motor company and they said it can possibly be the adapt shift strategy, which is when the vehicle has to learn the driver. I have never heard of anything like this. When the dealership has the vehicle they state the vehicle doesn't do it. When I pick the vehicle up from the dealership, I have the problem again after only driving it about 26-30 miles. I know it is the transmission and I feel Ford is neglecting their responsibility to resolve this issue. This vehicle should be performing better than the 2005 Ford Escape (4 cylinder) I previously owned, and was satisfied with. This 6 cylinder has no power to go. When the vehicle is in idle mode it sounds like a diesel vehicle than a regular gasoline vehicle.

The car did not shift gears smoothly upon acceleration. The issue increased to the point where it became dangerous to operate because of the delayed response. I would attempt to accelerate and the car would suddenly surge forward as I was braking for a stop sign several seconds later. I took the car in for service multiple times with different results each time. I thought the issue was related to the transmission, but no issue was found the first time and the issue was determined to be related to a problem with the onboard computer communications the second time. I experienced the same issue on the way home from the 2nd service visit and took the car back a few days later. (I drove my Mini car in the interim because I did not feel safe in the Escape. ) this time they determined that the transmission had to be replaced. The response is much better than before, but not completely satisfactory.

Tl-the contact owns a 2004 Ford Escape. The contact stated while driving various speeds the vehicle failed to switch gears without warning. As a result, the vehicle was hesitating and accelerated rapidly. The vehicle was taken to a dealer where it was diagnosed that the vehicle was operating within the standards. The manufacturer was notified of the failure. The failure mileage was unknown. Ss.