Carrier/rack problems of the 2013 Ford Escape

My car started showing engine overheating and when I took it in to dealer they confirmed a crack leaking fluid into engine. Recall work done in 2014 was to avoid this from happening and now they are telling me I have to buy a new $6000 engine to have it run again. They won't cover it under their recall. I wrote the bbb but they refuse to honor it because I didn't buy an extended warranty. The car just turned 6 yrs old. I'm the only owner and purchased it new.

Coolant leaked into the engine and cracked the engine blocks back in July of 2017. The engine was replaced. March 5th 2018 the check engine light came on again. This time, the code is for a coolant bypass valve that they're not covering under warranty. We missed the recall by 10 days production date. This part was recalled for a reason and our car should be incorporated into that recall despite the production date.

Takata recall driving down the road windshield just crack and the next week another crack wasnt hit or anything.

On December 20, 2014 at approximately 3:30 pm we were driving on i15 - into salt lake city - 19 miles south of I-80. Passenger moon roof shattered with a loud bang! sounded like an explosion. It raised up the glass on the outside of the car. The temperature was 41 degrees outside & 71 degrees inside care. My husband & I were the only people in the car. We were in 5-6 lanes of traffic & did not stop until we got off the highway. Rain was coming so we took pictures with our camera & I phone & taped up the roof over the cracks & covered it with a tarp. We returned to boise area the following day. We parked it in our garage until we could deliver the car to lithia Ford in boise on 12/22/14. (we purchased it from lithia Ford) the service tech said he thought it would be covered by warranty but would have to contact Ford & get back with us. We researched this problem & saw in the past that this has happened. Ford made the decision, it was something we did & we therefore had to turn it into our insurance & we had to pay the deductible. We believe Ford should have covered this damage, not our insurance company.

Car was driven in the morning and returned to the garage at about 1030am. Approximately 4 hours later the car on fire, my dad’s neighbor woke him from a nap, the fire department was called and they cut the battery line and put the fire out. The entire inside of the car is melted and totaled. The fire department investigator the day of the fire said it was "airbag bracket on the left side above the passenger door", and the roof above the airbag was a hotspot. Ford is not being responsive, the dealer referred us to the toll free customer service line. They took the information gave him a claim number and asked him what he wanted! my dad’s name address and phone number is below, I am his daughter and my email address is below. He is 81 years old and very upset and stressed about this.