general problems of the 2016 Ford Escape - part 2

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera image was displayed upside down, or there was a solid black screen displayed without an image. The contact stated that the failure caused a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 60,000.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a white screen. The contact stated that it was difficult to see what was behind the vehicle. The failure was a persistent failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera displayed a blank and distorted image. The failure mileage was unavailable.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The back-over prevention camera displayed a distorted image. The vehicle was taken to the dealer, who determined that the camera needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 47,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the camera had started failing months prior to receiving the recall letter. The local dealer was contacted, and the contact was informed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 104,000.

The contact owns a 2016 Ford Escape. The contact stated that while shifted in reverse(r), the rearview camera system failure message was displayed on the instrument panel. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(r). In addition, the alarm to warn the driver when a pedestrian was walking behind the vehicle or if an oncoming vehicle was behind the vehicle, failed to function as intended. The message "rear-view camera unavailable" was displayed. The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning light was illuminated. Most recently, the contact stated that while driving at an undisclosed speed, the radio displayed a black screen. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The rear-view camera failed to display properly and was blank or displayed a distorted image. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen intermittently while the vehicle was in reverse(r). The failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The contact stated that occasionally there was no image displayed on the screen, or the image was frozen. The failures had occurred several months before receiving the recall notification. The local dealer was contacted several times, and the contact was informed that parts for the recall repair were still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.

The contact owns a 2016 Ford Escape. The contact stated while reversing, the rearview camera image was intermittently black; however, the pedestrian alert system sounded as designed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA action number: rq21002 (back over prevention). The failure mileage was approximately 148,000.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera image was upside down and the image was flickering. There were no warning lights illuminated or messages displayed. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25161000 (back over prevention); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and informed the contact that the VIN was not included. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 75,000.

The contact owns a 2016 Ford Escape. The contact stated that occasionally while shifted into reverse, the back over prevention camera displayed an image that was not clear. The contact stated that the message "rearview camera not available" was displayed. The vehicle was taken to a local dealer where it was diagnosed and determined the back over prevention software needed to be updated. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rearview camera became inoperable and crashed into an unknown pontiac. The bumper was damaged, and there was no insurance coverage. The contact received the recall notification letter for NHTSA campaign number 25v695000 (back over prevention) after the crash. A police report was filed. There were no reported injuries, air bag deployment or fires. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 90,345.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse out of a parking lot, the image displayed from the rear-view camera was flipped upside down. There were no warning lights illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 56,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a distorted image while the vehicle was in reverse(r). The contact stated that the failure obstructed the vision of the driver, preventing the driver from safely operating the vehicle. The message "rear-view camera unavailable" was displayed on the screen. The contact stated that on a separate occasion, the front passenger’s side seat belt retractor failed to function as intended. The contact stated that after unbuckling the seat belt buckle, the seat belt failed to retract. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. Recently, while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. After several attempts, the vehicle was restarted, and there was an abnormal fuel-burning odor entering the vehicle through the a/c vents. The contact stated that the engine was consuming an excessive amount of engine oil. The vehicle was refueled, and the contact checked the oil dip stick, and the oil level was extremely low. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact stated while reversing at an undisclosed speed, the rearview camera screen was intermittently upside down or darkened and failed to return to normal operation. No warning lights were illuminated. The vehicle was taken back to the residence. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Escape. The contact stated while attempting to reverse, the rearview camera failed to display an image. The message “camera unavailable” was displayed. The contact stated that neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25v161000 (back over prevention); however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact requested a letter for the vehicle to be repaired; however, the manufacturer refused to assist. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 110,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rear-view camera failed to display a clear image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(r), the rearview camera image displayed was not clear on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's ability to safely drive the vehicle. No warning lights were illuminated, or messages of failure displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.

The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera was turning on and off continuously while driving. The contact stated that the failure was causing a distraction while driving. The contact stated that the back over prevention camera was inoperable while reversing. Additionally, the infotainment system was inoperable. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under recall, and a case was filed. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 119,000.

The contact owns a 2016 Ford Escape. The contact stated that while in reverse(r), the rearview camera displayed an upside-down image. The vehicle was taken to an independent mechanic, where the contact was provided an estimate for the repair. The contact then received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 78,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted to reverse, the screen displayed an upside-down image. No warning light was illuminated. Several local dealers were contacted, including chalmers Ford (2500 rio rancho blvd se, corrales, nm 87048), rich Ford sales (8601 lomas blvd ne, albuquerque, nm 87112); however, the vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera screen displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was contacted; however, the contact was informed that parts were not available. In addition, the contact stated that the manufacturer had enough time to fix the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Escape. The contact stated that the rearview camera was inoperable. No warning lights were illuminated. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The local dealer was contacted, and the contact was informed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black image while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's ability to see the roadway. The contact was unaware of any warning light was illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 54,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, there was an abnormal sound coming from the camera. No warning lights were illuminated. The contact stated that on a separate occasion, after the vehicle was purchased, the liftgate failed to function as intended. The liftgate occasionally opened and closed independently. The vehicle was taken to the dealer, but the vehicle was not repaired. The contact stated that on a separate occasion, the message "transmission fault - service now" was displayed on the instrument panel. The contact had the transmission fluid changed. However, the message was displayed again. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a snowy image. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, parts were not available for the recall repair. The contact stated that the unrepaired recall was very dangerous because she was unable to see anything behind the vehicle while reversing. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The back-over prevention camera had started to fail, and the image was blurry. The contact called the local dealer for several months to check on parts availability. The dealer informed the contact that the part was not available, and another notification would be sent when the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 176,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The contact stated that while in reverse(r), the rear-view camera image was upside down, and then the screen went black. The vehicle was restarted; however, the failure reoccurred a short while later. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 75,000.

The contact owns a 2016 Ford Escape. The contact stated while reversing, the rear-view camera displayed a blank image. The contact stated that the message “camera not available” was displayed. The contact stated that the failure was intermittent. The contact stated that the vehicle was taken to the dealer prior to the recall. The contact was informed that the rear-view camera screen display needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was recently contacted, and the contact was informed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The contact stated that while in reverse(r) on several occasions, the rear-view camera was black or displayed an upside-down image. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 60,000.

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission was slipping while shifting gear and the vehicle jerked abnormally. In addition, the contact noticed a grinding sound and a burning odor coming from the vehicle. No warning light was illuminated. The contact stated that the failure began shortly after the vehicle was purchased. The vehicle was taken back to the dealer where the vehicle was purchased. The contact was provided an option to trade the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that while reversing, the back over camera system displayed a black screen and became disabled. The vehicle was taken to an independent mechanic regarding the back over camera system failure and the vehicle was diagnosed with an electrical systems failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 54,500.