Doors Lock problems of the 2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated when parked the lift gate would independently start to close while she was loading the trunk. The contact stated that the lift gate failure had become constant and eventually became locked and could not be raised or lowered. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who determined that the lift gate automatic system had to be replaced. The contact had not had the vehicle repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 43,000.