Door Latch problems of the 2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that the front passenger's side door latch had failed, and the door failed to securely close. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 99,430.

The contact owns a 2017 Ford Escape. The contact stated that while the rear hatch door was opened for the contact to remove an item from the vehicle, the rear hatch door inadvertently lowered and struck her ankles. The contact was not seriously injured. On another occasion, while attempting to open the rear hatch door, the door failed to open. The vehicle was taken to an independent mechanic and the mechanic forcefully opened the door. The vehicle was taken to the dealer however, the dealer was unsure what had caused the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 2,000.

The contact called on behalf of his mother who owns a 2017 Ford Escape. The contact stated while his mother was driving 65 mph, the contact stated that his son opened the driver's side rear door after pulling on the handle twice. The contact stated that prior to the failure the door lock was in the locked position. The contact secured the door with a rope. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not informed of failure. The failure mileage was approximately 300.