Tailgate Latch problems of the 2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that the tailgate unexpectedly opened while driving. The contact stated that the tailgate could be opened manually or with the key fob. The contact stated that depressing the button near the tailgate failed to open the tailgate. The tailgate ajar message was displayed. The contact attempted to resolve the issue by changing the key fob battery, but the issue persisted. The local dealer was contacted and suggested a diagnostic test be performed. The vehicle was not yet repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the VIN and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 65,000.

The contact owns a 2017 Ford Escape. The contact stated that the tail gate failed to stay closed. The tail gate failed to open. The gate-ajar message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who was unable to assist. The manufacturer was contacted and referred to NHTSA. The failure mileage was approximately 22,400.