Car Stall problems of the 2018 Ford Escape

On March 3, 2018, we purchased a 2018 Ford Escape from duval Ford in jacksonville, FL. Soon after the purchase, we experienced issues with the car stalling and jerking when applying gas. Although the situation only occurs on occasion, it is a dangerous problem when accelerating into traffic. The main time this has happened is during long trips. With our travel schedule and family out of town, we need a reliable vehicle to safely transport us to whatever location we chose. We called to report the issue and tried some of the trouble shooting efforts explained to us via phone. The issue persisted; therefore, on may 8, 2018 we returned the vehicle to the service department explaining details of the struggles previously mentioned. We asked them to check the fuel injector and other engine misfires. Two days later, they returned the car stating there were no issues found. This process has continued several times from April 2018 until today. Our last attempt to allow duval Ford service department to repair the issue, was on December 5, 2019. We took the car into the shop, reported in detail about the on-going issue and asked for the oil to be changed. The service department had the vehicle for 9 days, drove it 31 miles, and reported that no issues were found. During the 9-day stay, we called to ask about the status of the vehicle, only to be told that it was being worked on. On Saturday, December 14, 2019, after a 9-day stay in the service department parking lot, we went to retrieve our vehicle only to find that the oil had not been changed and no issue was resolved with the problem we reported.

June 2018 purchased brand new from the local dealer. September 2019 brought to dealership for engine trouble. Engine needs to be replaced. Repeated calls - waiting on parts, you are next, waiting on engine from Ford. Finally picked up on December 19, 2019 (3 months!). Towed to dealership on 12/20/19. Quick connect hose installed wrong. Spring 2020 towed again to dealership, not starting. Ground cable, October 2020 fly wheel needed to be replaced, again trouble getting the part. January 27, 2021 oxygen sensor, trouble getting the part. March 9, 2021 again back to dealership for engine trouble. Again, the engine needs to be replaced. Is 28,000miles the new acceptable standard for an engine to last? we are going on engine number three. Definitely an engine defect!.

I leased my first new car on January 29, 2018. Starting in April of 2019 my vehicle has failed to start on numerous occasions. I took it to the dealership where I bought iat and they cannot replicate the issue. It won't start when the vehicle is stationary. Yesterday it happened when I put the transmission in reverse (something new). After putting the car in reverse, it stopped and the display said "transmission not in park". This happened again today. It has stalled and refused to start in my garage, on a city street and in a parking lot. It is very scary - especially when I had my two grandchildren with me.