general problems of the 2019 Ford Escape

The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle would fail accelerate upon depression of the accelerator pedal as the check engine light appeared on the instrument panel. The contact also received notification on his phone through the Ford mobile app. Upon his own inspection, the contact discovered that the high pressure fuel pump was damaged; the contact then replaced the high pressure fuel pump and the cam shaft follower. The contact then stated after two months after the repair, the failure return. The vehicle was then taken to an independent mechanic where the contact was informed that the fuel injectors and high-pressure fuel pump had failed. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under warranty and the contact was given a diagnostic fee. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to file a complaint. Upon investigation, the contact linked the failure to NHTSA campaign number: 25v165000 (fuel system, gasoline). The vehicle was not repaired. The failure mileage was approximately 63,000.

The contact owns a 2019 Ford Escape. The contact stated while driving approximately 75 mph, the vehicle started to stall and lost motive power. The contact stated that it was like gasoline was not getting to the engine. Additionally, the contact stated that she had been having difficulty shifting the vehicle into drive (d) or park (p). The contact stated that when she shifted the vehicle into the selected gear, the vehicle would hesitate before moving and then abruptly respond. The contact stated that the check engine light was illuminated. The contact drove the vehicle to an independent mechanic who diagnosed that the vehicle needed the canister purge valve replaced. The vehicle had not been repaired. Additionally, the contact had researched online and related the failure of the canister purge valve to NHTSA campaign number: 18v735000 (fuel system, gasoline) and the failure of the transmission to NHTSA campaign number: 22v413000 (power train). The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and remained illuminated. The contact drove to the gas station and while refueling, there was an abnormal fuel odor coming from the vehicle. After restarting and driving the vehicle back to the residence, the fuel odor inside the cabin of the vehicle was extremely strong, causing the contact to have a headache. The contact took the vehicle to a local dealer who inspected and diagnosed the failure as the emission evap valve was not properly separating the fuel inside the fuel tank. The vehicle was not repaired because the local dealer did not have the parts needed to perform the repair. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.