general problems of the 2020 Ford Escape - part 1

On Sunday may the 31st, I was driving home from the store, when I smell gas, but was unaware that it was coming from my vehicle, since I was driving behind another vehicle and passed a gas station. I heard a noise and then saw smoke and fire coming from my vehicle in the engine area. I pulled over and exit the vehicle and called 911. The fire destroyed the whole front of the vehicle, including the engine, wheels, windshield, etc. The emergency officials came. After the incident, I contacted my insurance company. Someone then notified me of a recall on my vehicle, that can cause fire (25v467000). I called the Ford motor company. They told me initially to go through my insurance provider, and the insurance provider will deal with them directly. After speaking with my insurance provider again, they told me that, since I only have liability insurance, my vehicle is not covered, and they will not contact Ford. So, I called Ford again, they told me that someone will contact me within 14 days. No one contacted me, so I contacted them today. They told me today that someone will contact me within 15 working days of my reporting the incident. This will be three weeks since the incident and I am greatly inconvenienced (lack of transportation) by this. Now I am forced to wait another week, not knowing if anyone will call, and if I call again, if I would have to wait again. Any assistance would be appreciated. What steps should I take? thank you.

The sunscreen on the panoramic sunroof has become detached and the shade falls causing a visibility issue.

There has been a safety recall on my vehicle for over a year for the fuel injectors. There still isn’t a remedy for the fuel injectors and I don’t know if it is affecting my vehicle or not. I’ve been told if I have anything checked I will have to pay for it even though I have issues with my vehicle hesitating. I purchased this vehicle in 2022 and at any given time there has been a recall. This one has taken so long to get parts that I worry about it the safety of the vehicle.

Awd system failure warning lights known issue on 2020 Escape module needs to be replaced with parts and labor $1710. 50 plus tax vehicle only has 32,000 miles on it opened case with Ford case #: cxh08137060-b8l5x8 asked for goodwill assistance, dealer also requested goodwill assistance and it was denied. Called Ford back and asked for it to be elevated and they said no.

Transmission went out.

My car has following issues recently. 1. Tire pressure monitoring system failed for all four tires. 2. Electrical door lock systems failed. All these symptoms match the bcm recall for the model and year of my car. But my VIN is not included with the recall. I believe Ford did not include all impacted car in this recall.

My other door is doing cracking like my other door did camera some time hard to see but I brought to frenchie where I bought they said nothing wrong and since I bought this car there been recall after recall I want to trade in because of all in safe recall but they said no.

When the inside of the car gets too hot, you cannot shift the car dial out of park. The engine runs but the car will not go into gear. It happens whenever the car gets too hot. There should be a recall to fix the issue. It is not safe to be stuck sitting in your car unable to move.

This is the engine fuel component injection system is not available for fixing within a timly manner and I smell gasoline this is not acceptable to use as it is.

Awd module fault seeing a lot of other owners having same issue of awd module breaking and causing awd to not function.

Panoramic roof, sunshield, coming off track and drooping which blocks the rear window. This causes a safety issue of not being able to see what is behind you while you’re driving.

Drivers side door is popping/cracking. Upon reasearching I found numerous others complaing of the same problem.

System failures with lights and warnings include: hill start assist, all wheel drive fault, precollision assist, advanctrac. Rear differential and awd module had to be replaced. Car has 57,000 miles on it and is a 2020. Safety is put at risk with a failing rear differential. There were minor vibrations that could've turned into wheel lock. All of the different drive modes were unavailable, and with heavy snow and ice in the area where I live, it made driving more difficult. The car was diagnosed and 2 dealers and one independent service center and the work was ultimately done at a dealer because the all wheel drive module has to be programmed.

Cloth interior cover of sunroof has come loose. It drapes like a curtain when we try to open the sunroof, blocking the rear view. This appears to be a common, known issue across various years of Escapes, but Ford wants $3000 to fix a simple problem.

The vehicle is subject to an open federal safety recall involving a fuel injector that may crack and leak fuel onto the top of the engine. According to NHTSA, liquid fuel or fuel vapor may accumulate near hot engine or exhaust components, creating a risk of an under-hood fire and injury. I purchased this vehicle after the recall had already been issued. The recall was not disclosed to me at the time of sale, and the vehicle was presented for service multiple times after purchase without any disclosure of the recall or safety warnings. When I contacted an authorized dealer to ask whether there were any open recalls, I was initially told there were none. After I specifically referenced the recall, I was told that parts were not available and that no repair had been completed. The safety risk is that the vehicle may leak fuel near hot components without warning, creating a fire hazard while driving or after the engine is shut off. I have not been provided interim safety guidance or a timeline for repair. Nhtsa records currently show the recall remains open, unrepaired, and without an available remedy.

Multiple warning lights 4wd, advance track, power train, hill start coming up on in my 2020 Ford Escape titanium. Some go off for a few days and then come back on, some go on and off while driving. Also purge valve evap codes come up.

Sunroof shade blocking rear visibility when open, when open it’s not rolling up into cavity.

Unknown December 25th, 2025, my vehicle started to shift poorly, breaking very harshly, giving a clonking sound when putting the vehicle into any gear, and when putting it into reverse, the car rocked roughly and threw a wrench light onto the dash. That wrench light gave a torque converter/transmission code. I took it to a dealership to get it diagnosed and they told me nothing was wrong with it and that it is driving as it should. I took it to a different shop for a second opinion and as soon as my vehicle was in the air, the mechanic found that all of my mounts were bad, I had a transmission leak and might possibly have a bad torque converter. My safety as well as my [xxx] daughters was put at risk from the dealership not doing a thorough diagnostic on my vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving and idling, strong exhaust fumes enter the cabin, especially when the vehicle is in park or stopped at a traffic light. Air recirculation shuts off by itself and the airflow is very weak even on high settings. Remote start caused the cabin to fill with fumes before entering the vehicle, leading to headache and difficulty breathing within minutes. Symptoms are consistent with carbon monoxide exposure. Cabin and engine air filter is brand new. Just replaced 12/13/2025. Fumes are significantly worse at idle, suggesting an exhaust manifold crack or turbo exhaust leak. This is a serious safety hazard, and I am concerned about carbon monoxide poisoning and risk of losing consciousness while driving. It was so bad I had to have all windows open and the heat off in 30 or below temperature just to breathe. I have a very small child with heart problems and I'm concerned my vehicle is no longer safe to drive.

As a firefighter, I find it concerning that this recall has been issued for so long and no resolution has been found. The amount of vehicle fires that I see with reports of it "just starting to smoke, and then was on fire when I pulled over!" can easily be explained by fuel leaking into the hot engine compartment and combusting. This is my wife's primary vehicle, so I do not see it as fair that we have to send her on her way while there is no resolution to a potentially catastrophic issue. These vehicles need to be pulled off the roads before someone dies!.

I am driving a car that can potentially catch on fire due to a fuel injector problem that they can't seem to fix. I have high anxiety about it. The parts for the recall have been on order for almost a year and I do not feel safe driving my vehicle. I have a five year loan to pay off and I do not want this vehicle. I will be contacting a lawyer also.

Chrome around shifter knob is peeling up causing gashes in drivers fingers. A key function to adjust gears that is causing bodily harm. Chrome tips were addressed on window nobs due to sharp chrome peeling up. Vehicle was inspected by Ford dealership and I was informed it was not included in the recall.

I am getting warnings on my dash every day, about tpms system failure. Sometimes it shows all four tire pressure, sometimes one or two of them will shut off with the warning alarm, sometimes it is all four of them will stop showing. It is intermittent module failure, the sensors in the tire are working. There is a current recall for some of my year/make/model 20s59, but corporate Ford is saying it does not apply to my vehicle. The exact same issue as this recall has happened to my vehicle.

Unknown when I start my car for the 1st time that day & start to back up with my foot on the break, the back end of my vehicle makes a loud groaning sound.

The front driver doors latch has snapped and no longer catches the door. The door clicked every time it opened and shut a few times before a loud pop/crack noise and now it won’t latch properly.

The back passenger door is stuck closed and will not open even though the power locks and physical lock, inside and exterior door handles all function as they should. There is currently a customer satisfaction program regarding the front driver side door 23b56 however the local Ford dealership will not fix the issue because it is not the front door.

1. Awd system: sensor in rear axel causing "awd system fault error". 2. Without the functionality of my awd system related to this malfunction I am left with a vehicle that can not perform in the conditions that may require awd, such as deep snow which could result in me crashing. 3. Yes. My car is currently at a Ford certified mechanic. 4. Unknown. 5. "awd system fault error, service engine soon" as we were driving down the highway toward our home. We took it to the mechanic as soon as they had an opening, which was a week from the error message appearing.

In my Ford 2020 Escape hybrid titanium awd car, sunroof shade got misaligned and not closing anymore, resulting in more heat flowing into the car creating impacts inside. Also, as per others comments and online forums, there is a chance that this shade would fall on the passengers during the drive if not taken care quickly, resulting in injuries in adults and deaths in infants. Reached to a Ford dealership to fix this issue and its costing me close to $3000. As its a design flaw from Ford, I request Ford to do a fix for free of charge or recall and fix it for their customers and address their safety concerns immediately. Appreciate your looking into this matter.

Moonroof/sunroof shade came off tracks upon normal use (opening) and is loose. The shade falling down impairs visibility of the road.

Unknownon my dash my awd fault warning has showed up followed by hill assist not available and traction control not available. I have looked for in formation online about it and it seems that it’s a recurring issue with 2020 Ford Escape and many others. I’ve seen that there was a customer satisfaction effective on April 9,2021 through April 30, 2022 but I have just gotten this car last year and dealer states that I am responsible for fixing a manufacturing issue. I’m not sure where my car was manufactured but my car is affected. I have about 83,600 miles and don’t seem to understand why I have to pay since in the customer satisfaction program it states that the module needs to be replaced before sale and customers that have already purchased the vehicle should have it replaced no charge to them. I’ve only just gotten this car last year February 2024 and not sure if the owner before got the notice or not but I have not received a notice stating anything about the awd system malfunctioning. It is definitely a safety risk if I was to be driving in a snow or ice storm and my traction control stopped working; without the awd the car is harder to accelerate and control sometimes. I haven't gotten if fixed since they want me to pay for something that they failed to make sure was working correctly. I can't afford to fix it since money is already tight but it is my only way of transportation. I have some photos of the lights/warnings and I have a document of the customer satisfaction program from 2021.

On my dash my awd fault warning has showed up followed by hill assist not available and traction control not available. I have looked for in formation online about it and it seems that it’s a recurring issue with 2020 Ford Escape and many others. I’ve seen that there was a customer satisfaction effective on April 9,2021 through April 30, 2022 but I have just gotten this car last year and dealer states that I am responsible for fixing a manufacturing issue. I’m not sure where my car was manufactured but my car is affected. I have about 83,600 miles and don’t seem to understand why I have to pay since in the customer satisfaction program it states that the module needs to be replaced before sale and customers that have already purchased the vehicle should have it replaced no charge to them. I’ve only just gotten this car last year February 2024 and not sure if the owner before got the notice or not. Since winter is starting soon I really need to get this fixed it’s a safety hazard and I’m not understanding why it is not a recall since it showed up suddenly and stopped my drive modes from working and traction that’s very important in the winter.

A recall on rear camera was listed. My vehicle has distorted image when damp and rainy weather. Can make out is behind you. When contact dealer,she just said,my VIN # didn't match problem . It states that my vehicle doesn't meet federal safty standards for rear visibility. Which could cause a accident.

The sunshade fell of the tracks due to a malfunction with the slide being hit by the guard piece that is attached by adhesive pads and is sagging. The sunshade fell on our head while trying to retract it when it broke. I did take the vehicle to the dealership and it is not covered by the dealership’s extended warranty. I was quoted for the repair. I have contacted Ford about this issue but have not been contacted back. The vehicle is only 5 years old and has 30k miles on it. No warning of this breaking, I just hit the button to open the shade and it broke.

Warning lamps messages says so many things not available dash board crazy with at least 10 messages not working.

Moonroof shade trim failure causing moonroof shade to derail. Requires extensive disassembly to repair.