Owners/service Manual problems of the 2020 Ford Escape

While steadily driving at 40 mph on a two-lane highway, I suddenly lost engine power and simultaneously received a warning message on the driver's display to stop vehicle safely now. I was able to drive to where road had a shoulder, but the car's speed was limited to maybe 10 mph even with the accelerator pressed. (the car is a hybrid, but had only very limited propulsive power in what seemed to be an electric mode. ) the gas engine did not kick in even when the accelerator was pressed. After unsuccessfully trying to troubleshoot the problem using the owner's manual, I pressed the start/stop button to turn off the car, then pressed it again to restart. The gas engine started, I regained the ability to accelerate, and the car appeared to function normally. Subsequently, the car was towed to two dealerships to diagnose the problem. The manufacturer has been contacted and the problem has been "escalated" as efforts continue to further diagnose and then correct the problem. At the time of the incident, the car's heater was on, as were the daytime running lights. The radio was probably on. The navigation screen was displayed but we were not using the gps to navigate. My cell phone was not on, but it was lying on the console. (I believe there is a large cell phone tower within several hundred yards of where the incident occurred. ) the car had less than 500 miles on it. One of the dealerships received a diagnostic code p1aoc when testing the car. I was told this means that a "system overload" was detected. In response to the code, I was told that the system was "reset" and then checked for updates. I am awaiting further news from the second dealership.