Manual Transmission Column Shift problems of the 2020 Ford Escape

The contact owns a 2020 Ford Escape. The contact stated that the shifter selector assembly has sharp edges. There were sharp edges on the side of the dial. The contact sustained injuries to her fingers, but medical attention was not provided. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the shifter selector assembly knob needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted.   the failure mileage was approximately 36,000.