Forward Collision Avoidance Problems of Ford Escape

See attached document for complaint.

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The contact owns a 2020 Ford Escape. The contact stated that the vehicle was taken to the local dealer for an unstated recall repair. Upon retrieval of the vehicle, the pre-collision, driver assist, and cross traffic systems were inoperable. The vehicle was taken back to the local dealer, where the modules were updated, but the failure persisted. The tire pressure fault message was displayed, and the rear bumper sensors were inside the vehicle. The manufacturer was contacted and informed the contact about diagnostic testing, but no assistance was provided. The failure mileage was approximately 65,188.

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The contact owns a 2025 Ford Escape. The contact stated while driving at undisclosed speeds, the forward collision avoidance system engaged erroneously. Additionally, the contact stated that while attempting to switch lanes at highway speeds, the lane departure assist erroneously engaged and pulled the vehicle back into the initial lane, preventing the contact from switching lanes. The contact was uncertain whether a warning light was illuminated. The vehicle was taken to a dealer, where the computer system was reprogrammed; however, the failure recurred soon after. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 1,500.

The contact owns a 2023 Ford Escape. The contact stated that the front driver's door window would not completely roll up and close. The vehicle was taken to the local dealer who replaced the front driver's side door window motor, and the vehicle was repaired but failure reoccurred. Additionally, while operating the vehicle, the message "front collision camera inoperable" was displayed. The vehicle was taken to the local dealer, but failure code could not be retrieved, and the cause of the failure was not yet determined. The manufacturer was notified of the failures, but no assistance was offered. The failure mileage was 13,000.

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The contact owns a 2023 Ford Escape. The contact stated while driving at various speeds with the adaptive cruise control mode engaged, the vehicle failed to respond as needed after another vehicle pulled in front of the vehicle. The contact stated that the vehicle jerked and decelerated, and then revved up and accelerated unintendedly until the vehicle was within proximity of the other vehicle. Additionally, the contact stated that the lane keep assist failed to keep the vehicle within the intended lane while driving, and the vehicle veered to the left unintendedly while the lane keep assist was engaged. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. Additionally, the dealer informed the contact that the vehicle was previously repaired under NHTSA campaign number: 24v440000 (forward collision avoidance), which the contact related to the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 98,000.

The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "hill start assist not available", "pre-collision assist not available", "service advance-trac" and "service all wheel drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the all-wheel drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.

The contact owns a 2020 Ford Escape the contact stated that while driving at various speeds, she became aware of a malfunction with the forward collision module. The vehicle was taken to a local dealer where it was diagnosed that the whole module needed replacement. The contact also stated that she saw many complaints related with the same failure and decided to submit a complaint. The vehicle was not repaired. The manufacturer was made aware of the failure; however, they advised to contact the NHTSA hotline. The failure mileage was approximately 52,000.

The contact owns a 2023 Ford Escape. The contact stated while driving the vehicle, the contact turned on the cruise control and set it to 45 mph, however, the vehicle accelerated to 65 mph without warning. No warning lights was illuminated. The vehicle was not taken to the dealer yet and was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHTSA hotline.

The contact owns a 2024 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the forward collision avoidance warning light illuminated without an object or vehicle being nearby. Additionally, while operating the vehicle, there was an abnormal burning odor inside the cabin of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 300.

Tl the contact owns a 2019 Ford Escape. While operating the vehicle, the pre-collision assist feature malfunctioned while the contact was driving close to other vehicles. While driving approximately 40 mph, the contact's vehicle was two feet from the preceding vehicle; however, the system did not activate. Also, the feature erroneously activated on several occasions due to random objects located on the side of the road, such as trash containers. The vehicle was taken to steve marsh Ford(12415 s. 1st st, milan, TN) where it was determined that the safety feature was operating normally and no failure was found. The manufacturer was notified of the failure. The failure mileage was 4,957.

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