Wheel Bolts Problems of Ford Escape - part 1

The contact owns a 2015 Ford Escape. The contact stated that the vehicle was taken to the dealer for an oil change. The contact was informed by the dealer that the lug nuts were swollen, making it difficult to remove wheels from the vehicle. The contact was informed that the lug nuts needed to be replaced. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had disconnected the call after multiple attempts to contact the manufacturer. The failure mileage was approximately 26,470.

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The contact owns a 2017 Ford Escape. The contact stated that upon inspection an local independent tire shop, it was noticed that the lug nuts for all four tires were cracked. The vehicle had a total of 14 lug nuts replaced and was paid out of pocket however, 6 lug nuts still remained that needed to be replaced. The vehicle was not repaired. The lug nuts were all original manufacturer equipment. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,135.

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The contact owns a 2017 Ford Escape. The contact stated that upon inspection at a local dealer, it was noticed that the 16 lug nuts for all four tires were swollen and the rear shocks needed to be replaced. The vehicle was repaired under warranty with the same parts used prior to the failure. The contact was concerned that the repair was intern and the failure would be recurring. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for a tire rotation, the dealer informed the contact that the lug nuts were defective and needed to be replaced to perform the tire rotation. The lug nuts were replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that there was no recall related to the failure. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was 41,596.

The contact owns a 2017 Ford Escape. The contact stated while attempting to change a flat tire, he became aware that the lug nuts became deformed. The vehicle was taken to the dealer, who diagnosed a failure with the lug nuts, informing the contact that the lug nuts were over torqued, resulting in damages to the lug nuts. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 77,000. The VIN was not available.

The contact owns a 2017 Ford Escape. The contact stated that while attempting to rotate the tires, it was discovered that the lug nuts on all four wheels were swollen and damaged. The contact indicated that the lug nuts were unable to be removed. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 60,000. The VIN was not available.

The contact owns a 2014 Ford Escape. The contact stated while having new tires installed on the vehicle, the tire dealer was unable to remove the lug nuts because the lug nuts were swollen. The contact was informed by the tire dealer that the bolts and the lug nuts needed to be removed and replaced to properly mount the new tires. The contact called a dealer and was informed she had to pay out-of-pocket to have the lug nuts and mounting bolts replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 36,000.

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The contact owns a 2013 Ford Escape. The contact stated that while the vehicle was at the dealer having the tires rotated, the contact was informed that the leg nuts were swollen. The lug nuts needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA. The failure mileage was approximately 105,000. The VIN was unavailable.

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The contact owns a 2019 Ford Escape. The contact stated that after taking the vehicle into the dealer for service, she became aware that the lug nuts had swollen. As a result, the dealer had to break the lug nuts to complete the service and required the contact to cover the cost of the replacement lug nuts. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 64,500. The VIN was unavailable.

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The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the contact was informed that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer declined to cover the cost of repairs due to wear and tear. The failure mileage was 44,346.

The contact owns a 2018 Ford Escape. The contact stated that after taking the vehicle in for service, the contact was made aware that the lug nuts were damaged and needed to be replaced. The vehicle was taken to an independent mechanic, who determined that the lug nuts were damaged due to the manufacturing installation process. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 95,000.

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I would like to voice concern about the 2 pc lugnuts that Ford places on vehicles. They are not good & after doing some research & talking with other suppliers and companies regarding this matter, it is my understanding this is an ongoing issue that Ford continues to ignore. This is not safe. My tire had a slow leak in it. I took it to a local tire shop who advised the tire could not be fixed because the tear was in the sidewall. They also advised the lugnuts were swollen & in terrible condition & then went on to show me the lugnuts & educate me on the design that Ford has. The reason for the terrible condition is likely because the nuts have to be beaten off unless the work is done at Ford, as they have special tooling & capabilities to deal with the nut. He also advised, instead of recalling, Ford opted to come out with a special tool or tooling that is specific to only their dealers. Not ok. Not all people want to use Ford for their tire needs. Nobody should ever take one opinion at face value. I went to another local tire shop to make sure the info I was given about my tire and the lugnuts was correct. However, when I went, I made no mention that I already had the first opinion, nor did I share any of the info with the 2nd company. Same information was repeated to me, both about the lugnuts & my tire. Very concerning on the lug nuts & I now believe this to be accurate. This place felt so bad for me & for the condition the nuts were in, that they put gently used ones on 1 of my tires, free of charge, just because they had the tire off to look at it & knew the Ford ones were total "garbage". As of today, I went to my local Ford dealer for a tire rotation & oil change. Low & behold, they mention all of my lug nuts are swollen & that I need new. I voiced concern to the service manager about the lugnut information. He & the service advisor both advised that yes, this was an ongoing complaint & it was bad for them too. This is ridiculous & I complained to Ford also.

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the dealer determined that 20 lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was not made aware of the failure. The failure mileage was 46,299.

The contact owns a 2017 Ford Escape. The contact took the vehicle to the local dealer for tire service however, the dealer was unable to remove the lug nuts. The contact stated that the lug nuts were swollen. The vehicle has not been repaired. The contact stated that the parts to do the repair was not available. The manufacturer had been informed of the failure. The failure mileage was approximately 20,047.

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the contact was informed that the lug nuts on all four wheels had become swollen and could not be removed. The vehicle was not repaired. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 49,436.

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The contact owns a 2017 Ford Escape. The contact stated while the tires were being replaced, she was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 65,000.

The contact owns a 2017 Ford edge. The contact stated that the original lug nuts installed on all four wheels were made of steel and covered in chrome. Over time, the lug nuts had become swollen which made it difficult to remove the lug nuts. The vehicle was taken to an independent mechanic and the contact was informed of the failure. The mechanic declined to remove the lug nuts out of concern that the lug nuts would not be able to be reinstalled once removed. The manufacturer was notified of the failure and informed him that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 35,000.

The contact owns a 2015 Ford Escape. The contact stated that while attempting remove the rear passenger’s side wheel, the contact’s the son-in-law discovered that the lug nuts were swollen and the supplied lug nut wrench could not be properly fit over the lug nuts. The vehicle was later taken to the local dealer who replaced the lug nuts. No further information was available. The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 61,510.

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at an independent mechanic for tire rotation, the mechanic informed her that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was at the dealer for a tire rotation, the dealer informed the contact that they could not perform the tire rotation due to the lug nuts being swollen. The dealer informed the contact that the lug nuts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The manufacturer informed the contact that the warranty had expired. The failure mileage was 42,985.

The contact owns a 2017 Ford Escape. The contact stated that while his granddaughter was driving at an undisclosed speed, the passenger’s side rear tire became flat. While attempting to remove the wheels to install the spare tire, it was discovered that the lug nuts had swollen, and the manufacturer’s provided lug nut wrench could not fit over the lug nuts. The contact was unable to remove wheel. The vehicle was towed to the local dealer who indicated that all the lug nuts for each wheel had experienced the same failure and would need to be replaced. The lug nuts were replaced, and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 30,000.

The contact owns a 2017 Ford Escape. The contact stated that while having the tires rotated at an independent mechanic, she was informed that the lug nuts were difficult to remove. The mechanic broke the lug nuts and replaced them. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.

The contact owns a 2017 Ford Escape. The contact indicated that while his daughter was attempting to remove the wheel from vehicle, it was discovered that the lug nuts had swollen and could not be removed using the manufacturer’s lug nut wrench that was provided with the vehicle. The local dealer was contacted, and all the lug nuts had to be replaced. The manufacturer was not notified of the failure. The VIN was not available. The approximate failure mileage was 90,000.

Lug nuts. Two piece design. Chrome part swells and makes it impossible to remove lug nuts without damaging them. Dealer informed me that this is a common occurance and class action lawsuits have been attempted but rejected. I had to buy a set of 20 new lug nuts for $104. Ford technicians and customers have lost money because of this. I wanted to report another occurance in the hopes that Ford will have to do something about it. I can provide a receipt for the purchase, if necessary.

Light went off for low tire pressure. Rear passenger side tire was low. Filled with air and drove for a couple weeks; light again went off. Filled tire again and took to service center this morning to see if something had penetrated tire or if bead had loosened. Service center found nail in tire and repaired. They had to replace 4 lug nuts as they were swollen. (I didn’t even know this was possible!). A simple and inexpensive tire repair turned into more than expected, which is rough when you’re on a small, fixed income. My fear is that I will eventually have the same experience/expense, at some point in time, with the other three tires. As a side note, and something that maybe should be filed as a separate complaint, is that the back-up camera malfunctions frequently…sometimes with image appearing upside down or a completely black screen. I spoke with two separate repair shops and was told it couldn’t be fixed…had to be replaced…and was quoted over $500 to replace it…obviously something I cannot afford to do. Was told it’s a common issue on Escapes, yet there have been no recalls for this issue. If we’re really trying to improve safety, then maybe this issue needs to be addressed as well. I have heard they will be required on new cars in the future; but something needs to be done about existing failures…and to set a standard regarding future failures on those new cars. My camera went out after warranty expiration, so I had no way to afford to fix it. Ford should stand behind their product and replace these defective cameras. My car now has 95,207 miles on it, and the camera failed over a year ago. I wouldn’t think a 7-year-old (6-year-old at time of failure) car with less than 100,000 miles on it should have that type of failure. Ford needs to use better equipment or offer better warranties. For most of us, $500 is a pretty substantial expense, and I’ll bet there are a lot of Escapes with defective cameras that people can’t afford to fix.

The contact owns a 2017 Ford Escape. The contact stated while having routine maintenance at the local dealer, he was informed that the lug nuts were swollen, and all the lug nuts needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 88,000. The VIN was not available.

The contact owns a 2012 Ford Escape. The contact purchased moog aftermarket lug nuts, serial number: 19112401h, part number: lk015 and lk016. The contact was unable to tighten the lug nuts. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 123,000. Purchased moog parts lk015 and lk016 are wheel bearing/knuckle subassemblies which contain wheel lug nuts. Purchased through carid. Com. Inspecting the torque of the lug nuts roughly 3,000 miles after install, the lug nuts were not able to be installed; the wheel studs had failed. My assessment as an aerospace engineer is that the studs had stretched to failure due to defective material used in manufacture of the studs. Luck is the only factor that caused this to be discovered when the vehicle was stopped and not resulting in a wheel falling off at highway speed. Immediate repairs were required at a cost of $575. Receipts available. Carid. Com as well as moog were contacted and engineering expertise was offered to assist in correcting the issue. Moog refused to answer my calls. Moog repeatedly removed product reviews detailing unsafe materials used. Carid refused all solutions except replacement with the same unsafe parts. Multiple reviews removed from the carid. Com website detailing unsafe parts; documentation available. This refusal to address the problem and removal of reviews indicates willful endangerment of human life with unsafe critical components.

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The contact owns a 2017 Ford Escape. The contact stated while driving 35 mph, the driver’s side run flat tire loss air. As the contact pulled over and attempted to change the tire, he discovered that the lug nuts were deformed and could not be removed with the lug wrench. The contact's wife called the manufacturer however, the manufacturer offered no assistance. Two fellow motorists were able to assist the contact and the tire was replaced. The contact had the lug nuts replaced. The contact wrote a letter to the manufacturer however, there was no response from the manufacturer. The vehicle was repaired. The failure mileage was approximately 70,000.

I had a blowout on my left driver tire. We were on a interstate highway. The highway patrol was unable to get the lug nuts off to change the tire. I had the tire iron that came with the car and the highway patrol had a 4 way tire iron. None of them were able to get the lug nuts off. When I had it towed to a Ford dealer I was told that this is a problem with all the Ford Escapes. The lug nuts swell up and cannot be removed. I was told to get the lug nuts changed out and I would not have this problem. I did this at my expense. Why is Ford not required to change these out at their expense and why were we not notified before I had this blowout out on a interstate???? it cost me $150. 00 to get all the lug nuts replaced.

The contact owns a 2017 Ford Escape. The contact indicated that while his son was attempting to remove the wheel from vehicle it was discovered that the wheel lug nuts had swollen and could not be removed using the manufacturer lug nut wrench that was provided with the vehicle. The local dealer was contacted and all the lug nuts had to be replaced. The manufacturer was not notified of the failure. The VIN was not available. The approximate failure mileage was 85,000.

The lugnuts on my Escape are now swollen and misshapened through no fault of mine. I have been informed of this defect during last 2 service visits. Dealer did not rotate tires on last service because of this problem. This is a safety issue since lugnuts hold wheel and tire onto car. The expense to replace should not be absorbed by owner of vehicle, but rather by the manufacturer.

The contact owns a 2014 Ford Escape. The contact stated that after driving, there was an abnormal knocking sound detected. The contact became aware that the lug nuts were loosened. While driving at an unknown speed, the wheel detached. The contact stated that the studs had sheared off. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the wheel bearings needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted or informed of the failure. The failure mileage was unknown.

Tl the contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to bondy's Ford Lincoln (3615 ross clark cir, dothan, al 36303) for an oil change, he was informed that the lug nuts on the four wheels needed to be replaced due to swelling. The contact was given an estimate for the replacement and the lug nuts were replaced without approval. The manufacturer was notified of the failure. The contact then received an email which stated that the manufacturer was unable to reimburse for the cost of the lug nuts due to wear and tear. The contact stated that the manufacturer was aware of the defective lug nuts and that a recall should have been placed on the lug nuts. The vehicle was repaired. The failure mileage was approximately 42,000.

Tl the contact owns a 2018 Ford Escape. The contact stated while his wife was at a stand still at a gas station, the tire pressure warning light illuminated. The driver continued to drive to her work area. The driver parked the vehicle and when exiting she heard a loud noise and saw the rear driver's side tire had a piece of metal inserted. The driver called aaa and they were unable to change the tire due to the lug nuts. The contact stated aaa had to call a third party to assist with changing the tire. The vehicle was taken to local dealer mullinax Ford of central florida located at 1551 e semoran blvd, apopka, FL 32703, (407) 890-0557, where it was diagnosed with needing lug nuts to be replaced. The vehicle had not been repaired as of yet. The manufacturer had not been informed of failure. The failure mileage was 49,002.

The contact owns a 2014 Ford Escape. The contact stated that the lug nuts were swollen due to a manufacturing defect. The contact stated that it was difficult to remove the lug nuts in order to change or replace the tires. The contact stated that the vehicle was taken to an independent mechanic however, the mechanic was unable to remove the lug nuts. The contact called currie motors Ford of valpo (2052 w morthland dr, valparaiso, in 46385, (219) 336-1373), and informed the dealer of the failure. The dealer referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 112,000.